TrustRadius

Linear vs. Userback

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Linear
Score 9.3 out of 10
N/A
Linear is a purpose-built issue tracking and project management system designed for software engineering teams. It prioritizes high-performance synchronization and keyboard-driven workflows to streamline the product development lifecycle from initial triage to feature release.
$12
per month per user
Userback
Score 0.0 out of 10
N/A
Userback is a visual feedback and bug-reporting platform built for product, QA, and support teams who need to close the gap between what users report and what developers can actually act on. Instead of vague tickets, users submit feedback directly on the page via a screen recording, screenshot, or annotated capture — automatically paired with technical context like console logs, network requests, browser/OS details, and session replay. Key capabilities…
$39
per month
Pricing
LinearUserback
Editions & Modules
Basic
$12
per month per user
Business
$18
per month per user
Enterprise
Custom
Team
$39
per month
Business
$99
per month
Business Plus
$199
per month
Offerings
Pricing Offerings
LinearUserback
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual billing.Discount available for annual billing.
More Pricing Information
Community Pulse
LinearUserback
Considered Both Products
Linear
Verified User
Anonymous
Chose Linear
When we are using jira it felt light the application itself is very heavy usage and the UI feel like boring and features were not good as compared to Linear. As QA when shifted to Linear i felt huge difference in process of ticket creation and tracking compared to jira and …
Verified User
Anonymous
Chose Linear
A lot simpler then Jira and a lot more options compared to Trello, it was exactly where we needed it to be for our purposes.
Verified User
Anonymous
Chose Linear
The function is similar, and we originally switched for price. Now that we've used Linear for a few years, I don't see us switching back. The integrations have worked well, and Linear Agent is now our first line of triage for all engineering requests. Additionally, our team …
Verified User
Anonymous
Chose Linear
Linear is better in many ways because it's a simple and easy-to-use interface that involves AI to speed up workflows. Jira was complicated, hard to navigate, and difficult to integrate with other technologies. With Linear, I can easily connect it to Slack and see updates as …
Verified User
Anonymous
Chose Linear
Much better design, much more intuitive, feels fun to work in instead of a slog
Verified User
Anonymous
Chose Linear
Simpler, smoother. I wasn't in chargge of setting up either, but I do know that Linear was set up faster and with all the features we needed than Jira was.
Chose Linear
Even though platforms like Clickup are pretty flexible, Linear is fast, simple, has a lot of keyboard shortcuts, better UI/UX, modern product development concepts built into it, listens to user feedback
Userback

No answer on this topic

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LinearUserback
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All AlternativesView all alternativesView all alternatives
User Ratings
LinearUserback
Likelihood to Recommend
9.3
(0 ratings)
-
(0 ratings)
Usability
8.9
(0 ratings)
-
(0 ratings)
User Testimonials
LinearUserback
Likelihood to Recommend
In my opinion Linear works best to create bug tickets, track bug tickets/requirement tickets and sprint bases workflow. As QA i feel very easy to create bug tickets, track status of tickets, verifying fix and collab with devs and product team without losing context for any features talks. For huge team who needs detail reports and dashboard for them Linear won't be best option.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Organize issues.
  • Be a better version of Github.
  • Do a product roadmap.
  • See what needs to be done from a calendar point of view.
Verified User
Anonymous
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No answers on this topic
Cons
  • The biggest is search. Despite the Linear agent being great, general search rarely pulls the ticket I'm looking for.
  • Organization - new users find it hard to navigate teams, boards, and inboxes.
  • Forms need a save/autosave feature, so all data isn't lost if you need to switch screens or collect additional information.
Verified User
Anonymous
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No answers on this topic
Usability
We didn't really have any problems or limitations imposed by the Linear platform. Whatever we needed we were given or it was possible for it to be developed without considerable effort/time invested. That turns the notion of Linear as a silent companion, rather than a friction point. At the same time, Linear is used by devs, marketing, product, CS and management people, and all find it quite useful.
Verified User
Anonymous
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No answers on this topic
Alternatives Considered
The function is similar, and we originally switched for price. Now that we've used Linear for a few years, I don't see us switching back. The integrations have worked well, and Linear Agent is now our first line of triage for all engineering requests. Additionally, our team uses it for the product roadmap, so all internal users can see the status of upcoming features without having to use another software or page.
Verified User
Anonymous
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No answers on this topic
Return on Investment
  • Linear decreased the time we take for releases of features
  • Linear has helped us work on multiple projects saving time
  • Customer support cases are handled well through Linear which improved customer satisfaction
Yasith Prabuddhaka | TrustRadius Reviewer
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No answers on this topic
ScreenShots

Userback Screenshots

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