Name: Userback
Price: 79 USD
Author: Userback

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Software Configuration Management

WebOps

Development

Higher Education

Education

Business Intelligence (BI)

Collaboration

File Sharing

Streaming Analytics

Visual Collaboration

VoIP

Enterprise

Accounting

Payment Orchestration

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Engagement

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bug Bounty

C/C++ Integrated Development Environments

Cloud Storage

Data Recovery Service

Database Management

Enterprise Architecture Management

Fraud Detection

Hadoop-Related

High Availability Cluster

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

IoT Security

MLOps

Network Performance Monitoring

Network Virtualization

Non-Relational Databases

Process Mining

Session Border Controllers

Threat Hunting

Web Access Management

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Customer Reference Management

Demand Generation

Email Marketing

Email Testing

Local Listing Management

Marketing Automation

Personalization Engines

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Video

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Multichannel Retail

Sales

Insurance Underwriting and Rating

Library Management

Medical Billing

Military and Defense

Moving Software

OSS/BSS (Operations Support/Business Support)

Vertical-Specific

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### Client Communication
User feedback consistently highlights Userback's client communication features as a standout aspect of the platform. Clients appreciate the ease with which they can provide feedback, noting the simplicity of the process and the clarity it brings to communication. The tool's ability to streamline interactions between clients and teams is particularly lauded, with users noting that it significantly reduces feedback time and enhances collaboration. Clients find the platform intuitive and user-friendly, enabling them to convey their thoughts and suggestions effectively. The emphasis on visual feedback through screenshots and annotations is commended for facilitating clearer communication and smoother project workflows.

### User Feedback Collection
User feedback collection through Userback is widely regarded as a standout feature by its users. The platform's ability to streamline the feedback process, gather precise feedback, and provide various tools like annotations and video feedback has garnered positive feedback from clients and team members alike. Users appreciate the ease of use, quick setup, and the platform's continuous updates and improvements that enhance the feedback collection experience. The integration with other tools like Azure Dev Ops and the correct price-to-quality ratio further solidify Userback's reputation as a top choice for efficient user feedback collection.

### Client Review Processes
User feedback on Userback's client review processes is generally positive, with users highlighting the platform's ease of use and effectiveness in streamlining the approval and feedback collection process. Clients appreciate the ability to provide detailed feedback through screenshots and videos, simplifying communication and expediting project revisions. While some users suggest minor improvements for enhanced organization and functionality, overall, Userback's client review processes are seen as a valuable tool for facilitating efficient collaboration and decision-making with clients.

### Design Feedback
User feedback consistently highlights Userback's design feedback capabilities as a standout feature. Users appreciate the ease of use and the ability to gather feedback on various design projects efficiently. While some users suggest minor improvements for customization options and UI enhancements, overall, Userback's design feedback functionality is well-received for its simplicity and effectiveness in streamlining the feedback process for design projects.

### Website Development
Userback's website development capabilities have garnered consistent praise from users. The tool's intuitive interface and efficient feedback collection process have streamlined the web development workflow for many. Users appreciate the ease with which they can gather feedback, track implementation progress, and communicate with clients during the website design phase. The platform's ability to facilitate real-time collaboration on website changes and design projects has been highlighted as a significant advantage by reviewers. Additionally, Userback's feature updates and responsive customer service have contributed to its positive reputation in the realm of website development.

### Design and Development Tools
User feedback consistently highlights the effectiveness and ease of use of Userback's design and development tools. Users appreciate the tool's ability to facilitate communication and problem-solving among designers, developers, and project managers. The continuous updates and development of Userback's design and development features have been well-received, with users noting the tool's simplicity and powerful capabilities for UI/UX concept reviews and brainstorming. The tool's reliability and versatility in embedding feedback tools across various CMS systems have also been commended. Additionally, the tool's capacity to capture feedback for site design and development has been instrumental in enhancing client relations and internal processes.

### Feedback Tools and Widgets
Userback's feedback tools and widgets have garnered positive feedback from users, who appreciate the ease of use and the ability to collect feedback visually through screenshots and annotations. Users find the integration with various platforms and the option to customize widgets for different projects beneficial. While some users have mentioned minor issues like occasional plugin loading problems, overall, Userback's feedback tools and widgets are seen as valuable assets in streamlining the feedback collection process and enhancing communication between clients and teams.

### Visual and Video Feedback
User feedback consistently highlights Userback's strength in providing effective visual and video feedback solutions. Users appreciate the ease of use and customization options available for gathering feedback on websites, images, and PDFs. The addition of video feedback has been particularly well-received, enhancing the overall feedback process for both clients and internal teams. While some users have encountered minor issues with accuracy in capturing visual feedback, recent improvements have addressed these concerns, further solidifying Userback's reputation as a reliable tool for collecting and acting upon visual feedback.

### Integration and Plugins
User feedback consistently lauds Userback's integration and plugins, emphasizing its versatility and user-friendly setup. Users appreciate the smooth integration with various platforms like WordPress and project management tools, making the feedback collection process efficient and streamlined. While some users express a desire for more native integrations with other applications, overall, Userback's integration and plugins capabilities receive positive feedback for their ease of use and effectiveness in enhancing workflow efficiency.

### Project Management
Users generally praise Userback's project management capabilities. The tool is commended for its ease of setup for specific projects, allowing all information to be consolidated under each project. Users appreciate the straightforward process of adding team members and clients to projects, enhancing communication and task management. While some users highlight the need for a dashboard to view all tickets across projects, the overall sentiment leans towards Userback's effectiveness in streamlining project management processes.

### Task and Bug Tracking
Users unanimously praise Userback's bug tracking and feedback capabilities. The platform's intuitive interface and efficient bug reporting system have garnered high acclaim from users. Many appreciate the ease of submitting bugs, feedback, and feature requests, highlighting the software's integration with Azure Dev Ops as a significant advantage. While some minor interface improvements have been suggested, overall, Userback's task and bug tracking functionalities are considered robust and user-friendly. Clients value the platform for streamlining bug notifications and website change requests, reducing email clutter, and providing a clear digital trail for communication. In conclusion, Userback's task and bug tracking features are widely regarded as effective and valuable tools for enhancing project management and resolving technical issues efficiently.

### Feedback and Change Management
Users from diverse backgrounds consistently highlight Userback's feedback and change management features as a valuable asset. The platform's ability to streamline the process of receiving, organizing, and implementing feedback has garnered positive feedback from users. Clients appreciate the ease of providing visual feedback, which eliminates ambiguity in change requests and accelerates the feedback loop. Userback's annotation tools and integration options have been particularly praised for enhancing communication and collaboration between clients and internal teams. The platform's user-friendly interface and efficient feedback collection mechanism have contributed to improved client relations and streamlined project workflows.

### Team Collaboration
Userback users consistently praise the platform for its robust team collaboration features. The ability to streamline communication among team members and clients is highlighted as a key strength, allowing for efficient sharing of feedback and comments on projects. Users appreciate the ease of setting up projects and adding team members, which contributes to a cohesive and organized workflow. Despite some minor criticisms regarding the process of adding team members, overall, Userback's team collaboration capabilities are viewed positively by its users.

### Feedback Efficiency and Streamlining
User feedback consistently highlights Userback's exceptional ability to streamline communication processes and enhance feedback efficiency. Users appreciate the time-saving features that allow for clear and concise feedback collection, ultimately improving workflow and collaboration. The platform's intuitive interface and efficient tools contribute to a more streamlined feedback process, enabling users to address issues promptly and effectively. Additionally, the positive reception towards Userback's integration capabilities with various tools underscores its commitment to enhancing feedback efficiency and streamlining workflows for businesses.

Users commonly recommend Userback for the following reasons: Gaining feedback, bug reporting, and more. They find it to be a solid choice among similar tools. Userback is recommended for web designers and considered worth the investment. Users describe it as a near-perfect app with continuous updates. It is also recommended for anyone in a design-related field to elicit comments and feedback. Users appreciate that Userback is constantly evolving and that the creator is open to suggestions. They suggest trying Userback with the free trial, especially for designers or design agencies. Userback is also easy to combine with WordPress using the plugin. It is considered slick and has a minimal performance footprint, making it worth serious consideration. Users believe that Userback will save time and impress clients by offering a modern way to capture feedback. They also highlight its usefulness for easy feedback tracking and team performance monitoring. Userback is recommended for both large and small companies as an effective tool for developers and customers alike. Users find it very useful for working with customer feedback and developing a productive team. Lastly, users recommend contacting Userback support for fast and helpful assistance.

Userback is a feedback management platform designed to streamline the process of capturing, managing, and prioritizing user feedback for businesses. According to the vendor, Userback serves companies of various sizes, from startups to enterprise-level organizations, and caters to a range of professions and industries including product managers, software developers, web agencies, marketing professionals, and UX/UI designers.

## Key Features

**Screen Annotation**: Userback allows users to collect bug reports, feature requests, and general feedback with annotated screenshots and videos. According to the vendor, Userback works seamlessly across any device and any browser, providing users with the flexibility to provide insightful feedback instantly.

**Micro Surveys**: With Userback, users can survey their audience and ask specific questions about future development or current performance. According to the vendor, Userback enables targeting specific users with the right questions at the right time, increasing response rates and delivering richer, more actionable insights.

**Session Replay**: Userback automatically records user events to understand user behavior and site performance. According to the vendor, it recreates a detailed visual recording of a user's activity leading up to and including the submission of feedback, helping developers understand how errors were triggered and replicate issues without user clarification.

**User Identification**: According to the vendor, Userback combines visual feedback with metadata and user identification to understand who did what, when, and why. It captures basic user, session, and system information to instantly understand the environment in which feedback was submitted. User profiles with names, locations, activity, account ID, and contact details provide greater context and communication.

**Feature Portal**: Userback allows users to create public or private feature portals for users to create, vote, and comment on feature ideas. According to the vendor, Userback helps populate roadmaps with pre-validated ideas from paying users, allowing users to prioritize features based on user feedback and build with confidence.

**Merge Feedback**: Userback centralizes and manages all feedback in one location. According to the vendor, it handles high-priority feedback directly via a centralized, categorized, and timestamped Kanban board, ensuring no feedback is left behind. This feature enables users to make and prioritize product decisions based on real insights.

**Browser Extension**: Userback offers a no-code browser extension to start collecting feedback in minutes. According to the vendor, users can easily capture and manage feedback without leaving their website or web application. They can also customize the look and feel of their feedback collection to complement their app's design.

**Integrations**: Userback seamlessly integrates into existing business workflows. According to the vendor, it allows users to automate the delivery of different feedback types or categories to existing workflows and deliver feedback instantly to product teams and developers.

**Feedback Templates**: Userback provides ready-to-use templates to start collecting feedback quickly. According to the vendor, users can streamline and automate the real-time collection, evaluation, and management of visual feedback and contextual surveys. They can also customize templates or create their own to fit their specific feedback collection needs.

Userback has proven to be an invaluable tool for organizing and tracking feedback from clients, both internal and external. Users appreciate its effectiveness in improving feedback management and the ability to quickly identify and address issues through at-a-glance statistics on users and platforms. This streamlined approach enhances troubleshooting and problem-solving capabilities, making it easier to promote feedback to roadmaps with the one-button integrated push functionality. 

In addition, Userback facilitates design reviews and brainstorming for UI/UX concepts, allowing for collaborative feedback sessions both in-app and via browser or widget. It simplifies the process of requesting design feedback from clients by providing an easy way to create projects, upload designs, and directly address feedback. The software eliminates confusion when communicating about visual issues via email by saving time with clear visual feedback. Integrations with project management tools and Slack enhance collaboration and communication within teams, fostering seamless teamwork. Moreover, Userback is used during website development to gather feedback, suggestions, and bug reports in one central place, improving efficiency and organization in the development process.

Clients find it easy to review websites, take screenshots, and submit feedback using Userback. They appreciate the clear link between emails with directions and the specific page or item being discussed, improving clarity in the feedback process. With its integration with Azure DevOps, Userback offers scalability and compatibility with existing workflows. Customers have had positive experiences with Userback's customer service, benefiting from quick response and resolution times. Overall, Userback provides a reliable and user-friendly experience by simplifying feedback collection and collaboration while enhancing communication efficiency.

Startup

Company

Premium

Monthly

1 Year

2 years

3 Years

FogBugz

Starter

Business

Professional

Roadmunk

Userback

Product Management

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What is Userback?