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Lingo vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lingo

    Score6 out of 10
    N/ALingo is a telephony and VoIP software solution from Lingo.

    $15

    per month

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    LingoManhattan Active Customer Engagement
    Editions & Modules
    Small Team
    $15
    per month
    Standard
    $30
    per month
    Plus
    $40
    per month
    Enterprise
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    LingoManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    LingoManhattan Active Customer Engagement
    Cloud PBX
    Comparison of Cloud PBX features of Lingo and Manhattan Active Customer Engagement
    Feature
    Lingo
    8.0
    1 Ratings
    1% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    User templates8.01 Ratings00 Ratings
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    LingoManhattan Active Customer Engagement
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    LingoManhattan Active Customer Engagement
    Likelihood to Recommend
    6.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    LingoManhattan Active Customer Engagement
    Likelihood to Recommend
    Lingo
    Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Lingo
    • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
    • Its price is competitive compared to other options
    • Nice that they don't send a million update and confirmation emails like some platforms
    Incentivized
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    Lingo
    • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
    • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
    • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Alternatives Considered
    Lingo
    We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
    Incentivized
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    Lingo
    • It helps us save money on EDI processing
    • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
    • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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