good EDI solution for small-mid size business
Pros
- User friendly, easy to see what needs to be done for each retail partner and completing all required documents
- Its price is competitive compared to other options
- Nice that they don't send a million update and confirmation emails like some platforms
Cons
- Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
- ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
- Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
Return on Investment
- It helps us save money on EDI processing
- It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
- We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
Alternatives Considered
SPS Commerce Fulfillment
Other Software Used
Stitch Labs, Zendesk, LiveChat