LiveVault vs. PowerProtect DD Series

Our company was originally with VaultLogix which was taken over by LiveVault. The transition to the new product was not as smooth as expected and presented us with issues especially with a restore. Restore and what files needed to be included in the backup policy were not communicated to us correctly and it was not until a customer's server failed that we found out we couldn't do a restore because we were missing files that were needed for a complete restore.

I don't believe it works very well for backups of virtual servers. Installation of the product is user-friendly.

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We have huge data coming in from different sources and also from multiple organizations in our Data centres. This data had multiple copies of the same data and was huge in size therefore, we wanted to have a solution in place which can help us with a good amount of deduplication at the deepest possible level to make sure that our ecosystem does not have multiple copies of the same data and is also efficient at the same time. Having said this, we wanted this solution to be secure and reliable since it had to be exposed to a huge critical set of data in the market. To add, backup and restoration was something that we were also keen on evaluating so that once we have efficient data within our system, the time it takes to backup and restoration also reduces. And all this was justified by this solution when we signed up with them. From the pricing perspective and the implementation side, the solution needs improvement to make it more efficient and user-friendly.

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• Easy to install the client piece.
• Easy to setup the backup policies.
• Data encryption and security.

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• It writes backups quickly. DDBoost add-on is very useful as well for improving backup speeds.
• DD is very efficient in its use of capacity. It dedupes and compresses very well.
• It spans to large capacity amounts.

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• It does not play very well with virtual servers.
• Support is not always responsive.
• Issues with failed backups have cost our company time and money.

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• It can be expensive to implement, especially when used in conjunction with other applications/hardware such as Avamar.
• The TCO can be high, especially when it needs its storage expanded.
• Recovery speeds can be slow (compared to other solutions) for when recovery is time sensitive.

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DD has performed flawlessly for almost 10 years as our backup/recovery storage with offsite replication. Given its track record and great support from EMC, we're unlikely to look elsewhere any time soon.

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Customer support has had some ups and downs here. We've had several issues with EMC support before and during the acquisition by Dell, but in the last 18 months support has been top notch. Quick and knowledgeable help is but a chat away, or they will call you back so you don't have to wait on hold. The team supporting us is responsive and is quick to assist with any request or issue.

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LiveVault is the only product we have used. The reason is that we chose it initially was the fact you can restore individual files. Also that the data is transferred offsite to a secure data center and data is backed up again, providing a second offsite copy.

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We selected Data Domain due to its integration with our backup software. The Data Domain works well for what we need it to do.

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• LiveVault has initially cost us more labor time than we anticipated for our IT staff.
• Installing cloud backup has given us a piece of mind that our data and our customer's data is safe.

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• We were able to immediately discontinue our remote tape storage and TBU maintenance.
• Reduced backup footprint in the data center.
• It is costly to expand so buy it with a purpose.

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