LiveVault - A Cloud Backup Review
Anonymous | TrustRadius Reviewer
December 27, 2018

LiveVault - A Cloud Backup Review

Score 7 out of 10
Vetted Review
Review Source

Overall Satisfaction with LiveVault

LiveVault is being used by our company to back up all our computers and servers. We also are a reseller for the product so the majority of our customers are currently using LiveVault to backup their critical data.
  • Easy to install the client piece.
  • Easy to setup the backup policies.
  • Data encryption and security.
  • It does not play very well with virtual servers.
  • Support is not always responsive.
  • Issues with failed backups have cost our company time and money.
  • LiveVault has initially cost us more labor time than we anticipated for our IT staff.
  • Installing cloud backup has given us a piece of mind that our data and our customer's data is safe.
LiveVault is the only product we have used. The reason is that we chose it initially was the fact you can restore individual files. Also that the data is transferred offsite to a secure data center and data is backed up again, providing a second offsite copy.
Our company was originally with VaultLogix which was taken over by LiveVault. The transition to the new product was not as smooth as expected and presented us with issues especially with a restore. Restore and what files needed to be included in the backup policy were not communicated to us correctly and it was not until a customer's server failed that we found out we couldn't do a restore because we were missing files that were needed for a complete restore.

I don't believe it works very well for backups of virtual servers. Installation of the product is user-friendly.

LiveVault Feature Ratings

Universal recovery
6
Live recovery
9
Recovery verification
6
Business application protection
9
Multiple backup destinations
9
Incremental backup identification
9
Backup to the cloud
9
Deduplication and file compression
9
Snapshots
9
Flexible deployment
8
Platform support
9
Retention options
9
Encryption
9