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Manhattan Active Customer Engagement vs. MaritzCX

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    MaritzCX

    Score7 out of 10
    N/AN/AN/A
    Pricing
    Manhattan Active Customer EngagementMaritzCX
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementMaritzCX
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementMaritzCX
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Manhattan Active Customer Engagement and MaritzCX
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    MaritzCX
    6.0
    1 Ratings
    29% below category average
    Survey templates00 Ratings7.01 Ratings
    Themes00 Ratings6.01 Ratings
    Custom logo/branding00 Ratings5.01 Ratings
    Survey Content
    Comparison of Survey Content features of Manhattan Active Customer Engagement and MaritzCX
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    MaritzCX
    8.0
    1 Ratings
    6% below category average
    Changes to live survey00 Ratings6.01 Ratings
    Question design help00 Ratings9.01 Ratings
    Multiple question types00 Ratings9.01 Ratings
    Survey Logic
    Comparison of Survey Logic features of Manhattan Active Customer Engagement and MaritzCX
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    MaritzCX
    7.0
    1 Ratings
    18% below category average
    Survey logic flexibility00 Ratings7.01 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Manhattan Active Customer Engagement and MaritzCX
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    MaritzCX
    6.8
    1 Ratings
    18% below category average
    Response tracking00 Ratings8.01 Ratings
    Data export00 Ratings5.01 Ratings
    Standard reports00 Ratings8.01 Ratings
    Custom reports00 Ratings5.01 Ratings
    Analytics00 Ratings8.01 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Manhattan Active Customer Engagement and MaritzCX
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    MaritzCX
    7.0
    1 Ratings
    21% below category average
    Access controls00 Ratings5.01 Ratings
    Compliance00 Ratings9.01 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Manhattan Active Customer Engagement and MaritzCX
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    MaritzCX
    5.0
    1 Ratings
    47% below category average
    Respondent restrictions00 Ratings5.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementMaritzCX
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementMaritzCX
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementMaritzCX
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    MaritzCX
    I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    MaritzCX
    • Easy to use format (not HTML coding knowledge required)
    • Detailed reports
    • Ability to save and re-use same themes and surveys
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    MaritzCX
    • Ability to customize look of survey limited
    • Some reports in CSV were a mess to fix up
    • Support seemed limited
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    MaritzCX
    MaritzCX was actually to only survey software I have used. No comparison to describe in this section
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    MaritzCX
    • Saved our department from needing to purchase additional event software
    • I was not responsible for actual purchase of MaritzCX
    Incentivized
    Read full review
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