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Manhattan Active Customer Engagement vs. MCA Suite

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    MCA Suite

    Score6 out of 10
    N/AMCA Suite is a customer relationship management (CRM) system built specifically for companies in the merchant cash advance industry.N/A
    Pricing
    Manhattan Active Customer EngagementMCA Suite
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementMCA Suite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementMCA Suite
    Sales Force Automation
    Comparison of Sales Force Automation features of Manhattan Active Customer Engagement and MCA Suite
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    MCA Suite
    6.0
    1 Ratings
    27% below category average
    Customer data management / contact management00 Ratings6.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Manhattan Active Customer Engagement and MCA Suite
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    MCA Suite
    1.0
    1 Ratings
    154% below category average
    Customizable reports00 Ratings1.01 Ratings
    Security
    Comparison of Security features of Manhattan Active Customer Engagement and MCA Suite
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    MCA Suite
    8.0
    1 Ratings
    5% below category average
    Role-based user permissions00 Ratings8.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Manhattan Active Customer Engagement and MCA Suite
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    MCA Suite
    4.0
    1 Ratings
    63% below category average
    Reporting00 Ratings4.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementMCA Suite
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementMCA Suite
    Likelihood to Recommend
    8.0
    (1 ratings)
    6.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementMCA Suite
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Five Components, Inc.
    It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Five Components, Inc.
    • They have lots of detail on the deal pages.
    • It allows for multiple internal and external users.
    • It has global search functionality.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Five Components, Inc.
    • Poor reporting.
    • Filtering is clunky.
    • They could improve on data visualization.
    • Renewal advances that are not refinances are difficult to manage.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Five Components, Inc.
    We haven't used any others.
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    Five Components, Inc.
    • We've been able to grow our working capital program over the years with the help of MCA Suite.
    • Data management is difficult, and we struggle with reporting.
    • We have granted merchants dedicated to their advances for tracking purposes.
    Incentivized
    Read full review
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