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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    NAVEX One

    Score5.6 out of 10
    N/ANAVEX Global launched NAVEX One in 2020. It is described by the vendor as a complete GRC platform, providing a comprehensive set of applications and workflows integrated into a single platform, for compliance, legal, or HR professionals.N/A
    Pricing
    Manhattan Active Customer EngagementNAVEX One
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementNAVEX One
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Manhattan Active Customer EngagementNAVEX One
    Considered Both Products
    Manhattan Associates
    No answer on this topic
    NAVEX
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Features
    Manhattan Active Customer EngagementNAVEX One
    Governance, Risk & Compliance
    Comparison of Governance, Risk & Compliance features of Manhattan Active Customer Engagement and NAVEX One
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    NAVEX One
    7.8
    7 Ratings
    4% above category average
    Common repository of GRC items00 Ratings8.57 Ratings
    Risk management00 Ratings7.65 Ratings
    Integration with Corporate Performance Management (CPM) systems00 Ratings7.35 Ratings
    GRC policy management00 Ratings7.57 Ratings
    Incident management00 Ratings8.14 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementNAVEX One
    Small Businesses
    Simplify360
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementNAVEX One
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.5
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementNAVEX One
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    NAVEX
    We have used PolicyTech for over 13 years. We have found it to be a robust solution, that has great technical support, and that continues to evolve as technology changes. If a business is looking for a solution to support best practices in policy and procedure development and distribution, there is no better solution than PolicyTech. We currently use PolicyTech’s SAS service. This solution would not be as effective for business environments that do not have computers for their employees to access on a daily basis.
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    NAVEX
    • Ease of use and ability to modify documents.
    • Versatility/Adaptability to utilize for other document management processes
    • Ability to assign documents to groups of users to make policy review and notification more job/role specific
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    NAVEX
    • In my point of view, I would love this platform if it could be customized more to my personal taste and my needs, in this aspect it has its limitations.
    • Unfortunately, the technical support of this program is not the best when it comes to responding, the truth is that they are never capable of responding to our problems on the spot.
    Incentivized
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    NAVEX
    Only the administrator can talk to them.
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    NAVEX
    Navex is best intuitive and satisfied all the security & compliance requirement. ServiceNow GRC is complex & not easy to deployable.. also need that cost effective solution. Even it was tough to customize initially but later after doing fine-tuning with policies & process we got best insights & inputs from solution .
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    NAVEX
    • Eliminates silos.
    • Establishes a holistic central point of governance, management, and assurance of the organization's performance, risk and compliance.
    • Lets you make informed decisions.
    Incentivized
    Read full review
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