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Manhattan Active Customer Engagement vs. OnApp CDN

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    OnApp CDN

    Score9 out of 10
    N/AOnApp, headquartered in London, provides a content delivery network (CDN).N/A
    Pricing
    Manhattan Active Customer EngagementOnApp CDN
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementOnApp CDN
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementOnApp CDN
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Amazon CloudFront
    Score8.2 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Google Cloud CDN
    Score6.2 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Azure CDN
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementOnApp CDN
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementOnApp CDN
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    OnApp
    OnApp CDN is great for virtually any site with a desire or requirement to offload processing resources to a content delivery network in general. The OnApp CDN is one of the largest, if not largest CDNs on the planet and is well equipped to handle virtually any type of file distribution, including video. Video distribution POPs on the OnApp CDN are less available because each host that offers video has special requirements they may or may not be willing to get involved with. If you plan to distribute video on OnApp CDN first check if the number of POPs available for serving video suit your needs
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    OnApp
    • Ease of setup. You can be CDN enabled within a few minutes.
    • Huge CDN network rivals any other out there.
    • Competitive pricing due to web hosts who own OnApp CDN Edge Servers competing for traffic on their CDN POPs.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    OnApp
    • There really is nothing I can think of. It's simple and intuitive to use after your first instruction on the system.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    OnApp
    We compared VMware for its virtualization capabilities and ended up deciding on OnApp as the UI was more intuitive for less technical support staff, which meant that our customers would have more staff available to help them with cloud related issues. We also checked our Akamai specifically for CDN however again the OnApp platform seemed simpler and less expensive to leverage, and with the added benefit that we had more control of the CDN 'in-house' than using a fully third party platform
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    OnApp
    • OnApp in general has been a good investment, though in the early days this was a questionable result as stability was nothing like what it is today. Things have gotten much better over the years and I would anticipate OnApp to generate ROI so long as customers are looking for cloud and CDN solutions in general. I'm not sure that investing in OnApp as a hosting provider specifically for the CDN capability will generate any positive return, but the OnApp system as a whole has the features required that most should be able to make a return on.
    Incentivized
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