Akamai Reviews

39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Reviews (1-12 of 12)

Anonymous | TrustRadius Reviewer
March 06, 2020

Akamai's Caching Technology is the Best

Score 9 out of 10
Vetted Review
Verified User
Review Source
Akamai's caching technology is being used by our corporation for our eCommerce applications. These applications are heavily utilizing Akamai's caching to reduce the overhead of serving up media-rich content from our own server resources that are hosted locally and in a server colocation environment. This technology greatly reduces also the speed at which our pages are served.
  • Caching
  • Reducing overhead
  • Speeding up content retrieval
  • None
This technology greatly reduces the time needed and also the speed at which our pages are served. It is not well suited for dynamic content.
Read this authenticated review
Anonymous | TrustRadius Reviewer
February 21, 2020

If you need a scalable, customizable, and powerful CDN checkout Akamai!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Akamai across the IT Department to handle load balancing and caching for our web traffic. It allows customers to access content in a faster and more efficient manner, delivering overall better customer experience.
  • Akamai does a great job at caching content for customers, which delivers faster speeds when retrieving content on the web.
  • There is a lot of flexibility with how you configure Akamai to work with your services.
  • I believe Akamai has room for improvement with their Luna Control Center. The design could be better and more straightforward.
I think Akamai is an excellent tool for an organization that deals with high volumes of traffic and wants to provide a solution for improving content delivery. For a small organization, Akamai may not be the best and most affordable solution.
Read this authenticated review
Vaibhav Choksi | TrustRadius Reviewer
July 06, 2019

Akamai helps you scale with its capabilities in CDN

Score 7 out of 10
Vetted Review
Verified User
Review Source
The Akamai platform is currently being used as a cloud platform for delivering secure and high-performing user experiences to any device globally on B2B and B2C websites. Akamai helps global delivery units with its powerful features for content delivery, edge platform, and networking.

  • Akamai is strong at Content Delivery Process with its own method of mirroring website HTML and CSS elements.
  • It also has peer to peer networking feature that let users download large files directly from peers outside Akamai's network.
  • Akamai's intelligent edge platform provides a cloud-connected network of servers located over 100 countries globally.
  • Akamai platforms does not come with an intuitive UI to configure and it requires training for set up.
  • Akami is mostly costly and will be proven very expensive for small organization that are not scaled.
  • Akami activation takes a longer time for a lot of testing with multiple scenarios especially with edge servers scenarios.
The Akamai Property Manager is the latest version in the configuration management portal for managing edge caching configurations that have improved from its previous version. On the other side, the UI is not very user-friendly and needs to be improved.
Read Vaibhav Choksi's full review
Phillip Holder | TrustRadius Reviewer
June 06, 2019

Akamai is the go-to product for web-based security and performance - no contest!!!!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Akamai for the following:

  • Across the organization as a whole.
  • Hosting of almost all pages across the organization.
  • Edge servers to reach customers all over Canada.
  • Redirects.
  • Rewrites.
  • Creation and redirect to maintenance pages.
  • Security - WAF/Site shield.
  • Applying GTM (Global Traffic Manager) rules for managing the load on the site.
  • Akamai Staging for testing prior to release to production.
  • Whitelisting IP's for A/B testing.
  • Providing online security for critical commerce applications we run on a day to day basis - obvious as to why this is important.
  • Providing multiple edge based servers located closer to clients across the country for better performance for our customers.
  • 100% uptime - This is probably the best guarantee I have seen in the industry.
  • Excellent support 24/7 - for complex project solutions.
  • I would like to see an increase in telephone support allocation - i.e. hours we have available per month to talk to their specialist as more and more we are getting into complex solutions and require their expertise.
It is well suited for large complex organizations that require detailed web-based solution and a flexible vendor who can handle any and all issues.

It is not that well suited for smaller organizations simply to do to costs and resource constraints within the same, i.e. many small organizations would not have Akamai skilled developers on hand and or would not need to take advantage or even understand the multitude of web-based solutions Akamai offers.
Read Phillip Holder's full review
Anonymous | TrustRadius Reviewer
September 10, 2018

Legendary security at the edge redefining classic content delivery network for web applications

Score 10 out of 10
Vetted Review
Verified User
Review Source
Akamai is used across the whole company as a content delivery/caching layer of our infrastructure, accelerating delivery of many different types of content i.e. images and web pages. It front-loads our e-commerce capabilities and a few other systems.
  • Very advanced compression algorithms and a global content delivery network.
  • Sophisticated security features.
  • On-demand network scalability.
  • Great dashboard and real-time reporting
  • Requires specialized training for basic use.
  • Not very intuitive to configure.
Akamai is a well-established brand name with a great product. It meets and many time exceeds the needs for global content delivery and security management layer at the edge. Fine grain security tuning seems cumbersome as the definition of the app keeps changing. It also requires an investment of time for the setup which doesn't necessarily make sense for smaller scale scenarios. Some products offered by AWS, Azure or the Google Cloud can be more tightly integrated with cloud provider offerings thus easier to configure.
Read this authenticated review
Anonymous | TrustRadius Reviewer
November 29, 2018

Powerful tool to improve web delivery

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Akamai as a CDN failover tool for our global website. Using Akamai as a CDN allows us to offload our origin servers and speed up delivery of content to customers. We are also using Akamai's cloudlet tools for redirections and vanity URLs for SEO improvements. Our organization also uses Akamai for failover in case of maintenance we can still serve partial content for our site.
  • Content Delivery. Akamai has thousands of edge servers worldwide to serve your content as fast as possible to the proximity of the user. This speeds up page load time and user experience.
  • Customer support. Akamai customer support are some of the best I've worked with. They are quite to response and the engineers know what they are doing.
  • Lots of tools. Akamai is not just acting as a CDN, but the vast amount of tools/products available allows a large portion of the site to be managed.
  • Cost. Akamai is an enterprise level product and the cost can be pretty expensive for smaller organizations.
  • Activations can take a while and therefore if you are doing a lot of testing on different scenarios you may spend hours waiting for activations to take effect. However this may not be an issue with Akamai itself but the fact that rules need to be propagated to all edge servers.
Well suited:
- If your organization is serving customers globally, and you have a website catering to customers from different regions globally, a CDN can speed up your content delivery as traffic can route to nearest edge server instead of the origin.
- Your organization has a lot of micro-sites, subdomains aside from the main site.
- If your site requires an additional layer of protection ie. DDoS protection

Less appropriate:
Your organization is localized in a specific region/country. CDN may not have as much benefit in this case.
Read this authenticated review
Joshua Dickson | TrustRadius Reviewer
June 27, 2018

Review of Akamai!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Akamai primarily for its many CDN product variants. In using a CDN, we afford ourselves the ability to offload the majority of from our servers onto CDN servers, which both reduces our own bill and provides a better experience for customers due to closer edge locations. Akamai, in particular, is a premium-tier offering within the CDN space, and we've had great luck from a stability and dependability perspective.
  • Edge caching with Akamai's CDN tools allow for offloading repetitive work from more expensive application servers
  • Akamai's DDOS protection services are amongst the most robust in the industry
  • The user interface can be daunting and confusing to new users
  • The pricing tiers are often not competitive with standard CDN service offerings from other companies
Akamai is a superior premium services offering if that's what you need from a CDN. For more typical use cases, we're often more often than not implementing MaxCDN, or integrated CDNs from cloud providers (e.g. CloudFront, Azure CDN, etc). If you find that Akamai's offerings are really what you need, and you are okay paying the premium, the services themselves are great. There's a reason they're used by major enterprises of all sizes, and used for hosting video content from the NFL, etc.
Read Joshua Dickson's full review
Adam Rooney | TrustRadius Reviewer
April 20, 2017

Akamai Recommendation Is To Use It!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Without Akamai we would never be able to handle even a small percentage of the traffic that we experience on our site on a daily basis, and during peak times throughout the year Akamai has been the one thing to keep us going. The granularity that it allows for in terms of rules, settings, tweaks and adjustments to how content is loaded is very helpful.
  • Caching is one of the greatest benefits that Akamai allows for, saving time, money and experiencing the user experience.
  • Knowing they provide DDOS and other attack protection gives you peace of mind.
  • How finely you can tune all of the different settings available to you, from blocking IPs, cache settings, headers, redirects and even handling error statuses .
  • The interface in their control centre could be a bit more user-friendly with some of the settings in places that you wouldn't expect them to be. The search offsets this problem to an extent but it's still sometimes slower than you'd like to find what you are looking for.
At times when we need a piece of content on the site to display at an EXACT time and we have to be 100% sure that all assets are loaded and changed to the minute Akamai still allowed us to have caching for the bits we need and the flexibility to refresh the pieces of content that we needed.
Read Adam Rooney's full review
Schyler Manning | TrustRadius Reviewer
March 29, 2017

My New Akamai Review!!!

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use several Akamai products across our entire organization for our CDN and security needs.
  • While no CDN service is perfect, Akamai Ion is as close as it gets. I couldn't imagine using another product.
  • The Kona Site Defender takes a little work to get dialed in but has proven to be an extremely helpful tool.
  • I'd like to see more variations of products like Bot Manager.
Akamai Ion is hands down the best CDN for any enterprise level company.
Read Schyler Manning's full review
Anonymous | TrustRadius Reviewer
February 09, 2018

Akamai - couldn't live without it!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Akamai is primarily used within our company as a Content Delivery Network (CDN) and caching framework for our public facing websites, enabling us to offload from our servers a vast amount of rich content and rarely changed items freeing up resources on our estate and enabling us to reduce our infrastructure, saving money and overheads in time.
  • Content offloading - once rules are set up within Akamai you don't need to even think about how many images or large JavaScript or CSS files (for example) are being served from your own estate, Akamai takes care of it all via rules that are quick, easy and flexible.
  • Page caching - for pages that don't change very often Akamai allows you to set up rules, quickly and easily, to serve up your page content for you, which takes even more load away from your origin servers.
  • Quick rollback - the Akamai system allows easy testing of rules and changes via a staging system, and also offers a quick rollback option, which is perfect for the rare occasions when something has been set up incorrectly.
  • Comparing releases - you have a facility to compare releases, which is good but is at a very granular level and I think the UI for this could be improved as it is essentially an XML text compare.
Akamai is (as far as I'm aware) class leading in it's offering, although I haven't used anything else - but it is a really excellent CDN where you don't need to update your file references or anything like that, since you pass through Akamai's edge servers IT development teams don't need to change the way in which they would work in order to get the benefits. In terms of less well-suited scenarios - it's hard to say since you couldn't really use it for purposes other than what it's designed for, although the rules do allow for some pretty impacting changes to be possible, you could potentially take the site down if you were working uninformed.
Read this authenticated review
Anonymous | TrustRadius Reviewer
April 21, 2017

Market Leading CDN

Score 8 out of 10
Vetted Review
Verified User
Review Source
Akamai is our content delivery network of choice and helps us to serve assets to users as quickly and efficiently as possible. Their CDN means we can cache content so our users have a significantly faster experience of our website. They provide us with tools to refresh and invalidate content that we wish to remove from the cache and offer support with making site performance improvements.
  • Easy cache refreshing
  • Huge site performance benefit
  • Helpful support
  • Website could be easier to navigate
Akamai are the leaders in content delivery networks and their service reflects that. If you want a fast experience for your users then a reliable CDN is essential and I wouldn't hesitate to recommend Akamai.
Read this authenticated review
Anonymous | TrustRadius Reviewer
March 07, 2016

We had a terrible experience with Akamai

Score 1 out of 10
Vetted Review
Verified User
Review Source
We used Akamai as a CDN for our website for about 2 years. Review is anonymous (for now) because we are considering legal action against them for deceptive billing practices and contractual terms with intent to defraud. I will return and edit once that has played out.
  • They are an adequate CDN for static images if you can figure out their crazy terminology and convoluted interfaces. That's it.
  • Really confusing contracts and deceptive billing practices.
  • Convoluted interface. Difficult to understand what goes where because they use strange naming conventions.
  • When you ask for support to help with an issue, they always try and get you on a call to demo an upgraded service. Their "support" is really just a glorified sales team trying to get you to upgrade and pay more at every turn.
  • Many on their support staff do not speak english well enough to convey ideas and concepts in a clear manner.
We had a terrible experience. I would never recommend them to a colleague, unfortunately. In fact, I advise people to stay away no matter what.
Read this authenticated review

About Akamai

Akamai Technologies, headquartered in Boston, offers a Akamai: a content delivery network (CDN).

Akamai Technical Details

Operating Systems: Unspecified
Mobile Application:No