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Manhattan Active Customer Engagement vs. OpenGov

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    OpenGov

    Score10 out of 10
    N/AOpenGov headquartered in Redwood City offers their accounting and multi-fund reporting platform, for governments.N/A
    Pricing
    Manhattan Active Customer EngagementOpenGov
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementOpenGov
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementOpenGov
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Manhattan Active Customer Engagement and OpenGov
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    OpenGov
    7.0
    1 Ratings
    11% below category average
    Dashboards00 Ratings7.01 Ratings
    Standard reports00 Ratings7.01 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Manhattan Active Customer Engagement and OpenGov
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    OpenGov
    7.9
    1 Ratings
    4% above category average
    Accounts payable00 Ratings8.01 Ratings
    Accounts receivable00 Ratings8.01 Ratings
    Cash management00 Ratings8.01 Ratings
    Bank reconciliation00 Ratings8.01 Ratings
    Expense management00 Ratings9.01 Ratings
    Intercompany Accounting00 Ratings7.01 Ratings
    Journals and Reconciliations00 Ratings8.01 Ratings
    Configurable Accounting00 Ratings8.01 Ratings
    Standardized Processes00 Ratings7.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementOpenGov
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    Simplify360
    Score7.8 out of 10
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
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    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementOpenGov
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementOpenGov
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    OpenGov
    OpenGov procurement needs to keep the business model of ProcureNow. I have noticed since it has joined OpenGov customer engagement has gotten lost.
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    OpenGov
    • Engagement with customers.
    • Continuous Improvement of product.
    • Listens to customer needs.
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    OpenGov
    • Reaching out to customers.
    • Training.
    Incentivized
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    OpenGov
    The OpenGov platform has been relatively easy for all staff at different levels to implement into their daily workday.
    Incentivized
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    OpenGov
    They have always resolved any issues we have had. It has been timely and responsive.
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    OpenGov
    No answers on this topic
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    OpenGov
    No answers on this topic
    ScreenShots