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Manhattan Active Customer Engagement vs. OpsNow

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    OpsNow

    Score6.6 out of 10
    N/ABespin Global headquartered in Seoul offers OpsNow, a cloud management platform.N/A
    Pricing
    Manhattan Active Customer EngagementOpsNow
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementOpsNow
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementOpsNow
    Cloud Management
    Comparison of Cloud Management features of Manhattan Active Customer Engagement and OpsNow
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    OpsNow
    9.6
    1 Ratings
    9% above category average
    Cloud Management Security00 Ratings10.01 Ratings
    Automation and Orchestration00 Ratings9.01 Ratings
    Cost Management00 Ratings10.01 Ratings
    Cloud Management Performance Monitoring00 Ratings9.01 Ratings
    Governance and Compliance00 Ratings10.01 Ratings
    Resource Management00 Ratings10.01 Ratings
    Systems Integration00 Ratings9.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementOpsNow
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    IBM Turbonomic
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    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    IBM Turbonomic
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementOpsNow
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementOpsNow
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Bespin Global
    We use OpsNow for Multi-Cloud Management (DXC and Azure) Clouds. This is the best scenario because in only one platform you can have all information about your resources such as your environments, Planning, designing, delivering, operating, and managing the cloud represents more than just infrastructure operations, project or service requests and error handling, to manage your Cloud IT from development to operation in its entirety.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Bespin Global
    • Hybrid Environment Management
    • Advanced Monitoring
    • Cost optimization
    • Analyze and Manage Resource Usage
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Bespin Global
    • There isn't Live Online training
    • Insufficient languages, for now only available English
    Incentivized
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    Support Rating
    Manhattan Associates
    No answers on this topic
    Bespin Global
    The general support is very good because is online and also its available during business hours. I think OpsNow doesn't have 10 because support 24/7 isn't available yet. I hope in the near future it will be available.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Bespin Global
    Azure Monitor: Because we need to have complete control about resource consumption and also know how our systems are running. Aris: Because is very important to have our flows in a single tool. Bubble PPM: It's a good tool because is very easy manage our project with a intuitive UI.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Bespin Global
    • We save almost 1,000,000.00 USD in infrastructure
    • Now we have all processes centralized in a single tool
    Incentivized
    Read full review
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