We use OpsNow for Cloud management, operations, and IT processes, through automation, cost optimization, analysis, and monitoring. Currently we manage private and public cloud, OpsNow allow manage all those resources very easy and fast. Regarding to the cost in my opinion you can save a lot of money using this tools in your organization.
We use OpsNow for Multi-Cloud Management (DXC and Azure) Clouds. This is the best scenario because in only one platform you can have all information about your resources such as your environments, Planning, designing, delivering, operating, and managing the cloud represents more than just infrastructure operations, project or service requests and error handling, to manage your Cloud IT from development to operation in its entirety.
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The general support is very good because is online and also its available during business hours. I think OpsNow doesn't have 10 because support 24/7 isn't available yet. I hope in the near future it will be available.