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Manhattan Active Customer Engagement vs. Panda Systems Management

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Panda Systems Management

    Score7.2 out of 10
    N/APanda Security now offers system monitoring, client-less device management, patch management, and other capabilities via Panda Systems Management.N/A
    Pricing
    Manhattan Active Customer EngagementPanda Systems Management
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementPanda Systems Management
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementPanda Systems Management
    Application Performance Management
    Comparison of Application Performance Management features of Manhattan Active Customer Engagement and Panda Systems Management
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Panda Systems Management
    9.0
    1 Ratings
    23% above category average
    Virtualization monitoring00 Ratings9.01 Ratings
    IT Asset Discovery00 Ratings9.01 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Manhattan Active Customer Engagement and Panda Systems Management
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Panda Systems Management
    9.1
    3 Ratings
    25% above category average
    Remote monitoring00 Ratings10.03 Ratings
    Network device monitoring00 Ratings10.03 Ratings
    Activity Monitoring00 Ratings10.01 Ratings
    Management Tasks
    Comparison of Management Tasks features of Manhattan Active Customer Engagement and Panda Systems Management
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Panda Systems Management
    9.4
    3 Ratings
    33% above category average
    Patch Management00 Ratings10.03 Ratings
    Policy-based automation00 Ratings10.03 Ratings
    Remote Access
    Comparison of Remote Access features of Manhattan Active Customer Engagement and Panda Systems Management
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Panda Systems Management
    9.4
    1 Ratings
    29% above category average
    Attended device access00 Ratings10.01 Ratings
    Unattended device access00 Ratings9.01 Ratings
    Mobile device access00 Ratings9.01 Ratings
    Virtual device access00 Ratings10.01 Ratings
    Multiple concurrent sessions00 Ratings9.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementPanda Systems Management
    Small Businesses
    Simplify360
    Score7.8 out of 10
    ConnectWise RMM
    Score8.1 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    N-able N-sight RMM
    Score7.4 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementPanda Systems Management
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementPanda Systems Management
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    WatchGuard Technologies
    Panda Systems Management is well suited for small to medium sized organizations looking for a tool to centralize asset management not only physical but also assist with rapid deployment of patches, applications, etc. It proves also to be very beneficial as permits (to and extent) to do troubleshooting without interfering or interrupting end users.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    WatchGuard Technologies
    • Remote access. It's as good as any other on the market. It also allows for RDP connections which is a nice feature.
    • Inventory management. We get some great insight from the reports we can run.
    • Quick Jobs. If there's an app or service you use, there may be a quick job to install and update it remotely.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    WatchGuard Technologies
    • Licensing. With the possibility of monthly splitting
    • Integration with firewalls even outside the corporate network
    Incentivized
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    Support Rating
    Manhattan Associates
    No answers on this topic
    WatchGuard Technologies
    We rate and recommend Panda Systems Management not only because it is a very effective and very cost effective solution that pays itself for us (ROI) extremely fast, but also due to all reason described previously and possibly a few more I'm sure we missed here. I do have to says tech support for this solution sometimes leave a bit to be desired.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    WatchGuard Technologies
    Panda is a bit of a greatest hits between some of these other things. I feel like GoToAssist has a stronger remote support option, but Panda is more convenient. Kaseya has a ton of features, but from an ease of use standpoint, Panda seems stronger. Spiceworks has a fine inventory system but it lacks features. I added Azure as well since we are a 365 shop and Azure supplies a lot of the same visibility that Panda does. However it is a completely different animal, and it's way easier to hop into Panda and get what you need than get waaay more data than necessary from Azure/Azure AD/ATP.
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    WatchGuard Technologies
    • It has facilitated us in the management of controls on the various clients, reducing the cost of human resources
    • Thanks to the alerts, in case of intrusion, it is possible to intervene promptly
    Incentivized
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