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Manhattan Active Customer Engagement vs. Parallels Secure Workspace

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Parallels Secure Workspace

    Score9.9 out of 10
    N/AParallels Secure Workspace (formerly Awingu) is a unified workspace that offers secure and audited access to company files and legacy, web and SaaS applications in a browser-based workspace, accessible via any browser, on any device. The solution is described by the vendor as non-intrusive, and it builds on top of the user's current architecture. It is deployed as a virtual appliance on all common hypervisors and will connect with standard protocols to your existing IT assets (e.g.…

    $90

    per year per user

    Pricing
    Manhattan Active Customer EngagementParallels Secure Workspace
    Editions & Modules
    No answers on this topic
    Named users subscription
    $90
    per year per user
    Concurrent users subscription
    $120
    per year per user
    Concurrent users perpetual
    $250
    one-time fee per user
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementParallels Secure Workspace
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Awingu can be deployed in your cloud of choice (on-prem, cloud or hybrid). Minimum order for named users is 50. Minimum order for concurrent users is 20. We have unique licensing models for M/CSPs!
    More Pricing Information
    Features
    Manhattan Active Customer EngagementParallels Secure Workspace
    Remote Administration
    Comparison of Remote Administration features of Manhattan Active Customer Engagement and Parallels Secure Workspace
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Parallels Secure Workspace
    7.8
    1 Ratings
    1% below category average
    File transfer00 Ratings6.01 Ratings
    Over-the-Internet remote session00 Ratings9.01 Ratings
    Centralized management dashboard00 Ratings9.01 Ratings
    Session record00 Ratings7.01 Ratings
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementParallels Secure Workspace
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementParallels Secure Workspace
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Parallels
    In situations where we didn't need to pass through local disks, we found Awingu to be a good fit. Especially the multiscreen options in an HTML5 browser are pretty unique to them. The extensive options to do MFA are also very user-friendly.
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Parallels
    • The most fully featured HTML "remote app" experience
    • Very extensive SSO / MFA support (for example : Azure AD)
    • Multitenant capability
    • Multiscreen capability
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Parallels
    • Being only/mainly an HTML5 solution some resources can't be passed through (file shares)
    • Publishing apps to local desktops would be nicer if there was a "add to desktop" shortcut.
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Parallels
    Awingu has more features in its HTML5 offering, which is the main advantage it has. Parallels RAS also has a local application which gives it some additional features (passing through drives)
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Parallels
    • Users picked up the new way of using the CRM right away, no long process to migrate to the new system
    • Almost no support cases when switching to Awingu
    Incentivized
    Read full review
    ScreenShots

    Parallels Secure Workspace Screenshots

    Screenshot of workspaceScreenshot of architectureScreenshot of filesScreenshot of applicationsScreenshot of Full remote desktopScreenshot of Legacy application AS400