Parallels RAS

Parallels RAS

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Top Rated
Score 9.0 out of 10
Top Rated
Parallels Remote Application Server

Overview

What is Parallels RAS?

Parallels Remote Application Server (Parallels RAS, formerly 2X RAS), is application virtualization technology, billed as a solution to extend the life of legacy OS (like Windows XP) with its virtual desktop for any device. Maltese company 2X Software developed the...
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Recent Reviews

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How Parallels RAS Differs From Its Competitors

Parallels RAS Simplicity

The Intuitiveness of its central console helps with provisioning and onboarding new users, saving time and making the first impression. Parallel RAS' simplicity is a huge plus and has significantly helped in saving on the time needed to get a new user up and running.
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Parallel RAS Flexibility

Parallels RAS fits seamlessly into our existing infrastructure. We are currently using Hyper-V for your virtual servers, and that it has offered us all we need and we haven't considered other hypervisors.
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Parallels RAS Security

The security controls have met our security needs both internally and externally. We have been able to easily integrate the system with a two-factor authentication solution for external users. It provides an additional layer of security ensuring that only authorized users have access to their own …
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Parallel RAS Flexibility

I'm not pretty much aware on the entire technology suite but yes from application virtualization software produced by parallels from a cloude system
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Parallels RAS User Experience

It is a good and reassuring feeling to be able to do the company's projects and work remotely without the need to install a special software or application. Personally, I don't want to install different software and I prefer the web application.
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Parallel RAS Flexibility

VMWare ESXi is so important for deploying and serving virtual computers and great Hypervisor, and having access to these systems is very pleasant for us because having a versatile platform has a greater sense of integration and security.
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Parallels RAS Simplicity

Virtual accessibility of various application and desktops ensure it is time-saving, there is a collaborative work environment, and people share their ideas freely. More so, Parallels Remote creates a compliance work environment that is secure and more accessible. Finally, the simplicity of sharing …
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Parallels RAS Simplicity

Our organization and our customers have absolutely benefited from the ease of use in setting up and delivering applications to end users. Simple access to these applications via HTML5 on any platform has broadened our customer reach and reduced costs for these customers.
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Parallels RAS User Experience

Customers' secure access to our applications from any location and on any platform is crucial to our company's future growth. Parallels Remote Application Server has helped make this a reality.
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Parallel RAS Flexibility

Our company was able to use just HTML5 and RDS to host and distribute our applications. However, it's good to know there are many more technologies that Parallels Remote Application Server supports as our customer base and needs grow.
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Parallels RAS Security

The banking industry has very stringent rules on data access and Parallels Remote Application Server has been able to exist in this environment without any issues. We use granular permissions, AD accounts/groups, multi-factor authentication, TLS, etc all to create a secure environment for banking …
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Parallels RAS Simplicity

As a smaller business with a very small IT team, we've obviously benefited greatly from the ease of use of Parallels. It's incredibly easy to onboard new administrators into using the console. It's also incredibly easy for those administrators to push new apps, provide new users, and just …
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Parallels RAS User Experience

As our organization needs to distribute apps to a large and varied user base that may or may not have the ability to install a thin or fat client on their devices, the HTML5 gateway is probably the most common way our end-users use Parallels. The speed is adequate, and most important of all for …
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Parallel RAS Flexibility

We use Parallels in AWS, and the integration between RAS and AWS is perfectly adequate. We do not use many of the VDI features or any infrastructure outside of AWS, so I can't comment on the operation with Hyper-V or ESXi.
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Parallels RAS Security

TLS support is obviously a must in any organization, even for internal traffic. Support for TLS 1.2 and above is a business requirement for us as we need to distribute applications over the Internet, so it's obviously a great thing that the RAS gateway supports it. Multi-factor authentication is …
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Parallels RAS Simplicity

Yes, Parallels RAS has enabled the delivery of specific specialized cloud services (desktop applications) to clients virtually. Coupled with Azure, It has helped remove the bottlenecks of traditional on-prem infrastructure and enabled secured access for the clientele across different organizations.
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Parallels RAS User Experience

Enabled access to Windows-based desktop services over Windows, Linux, Chrome, Android, and iOS devices in a seamless manner. HTML5 browser client is not a commonly used service due to the limitations of the browser.
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Parallels RAS Security

Parallels RAS Enables Simplified policies, security setup, SSL encryption for the clients, licensing management and the MFA. MFA using Microsoft Authenticator could be better.
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Parallels RAS User Experience

Our users are primarily from the non-profit sector and often do not have the resources required to run big applications. Using our products in an HTML browser has been their game changer.
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Parallels RAS Security

Based on various policies were able to create a hierarchy of security layers. Also, policies regarding user experience allowed us to deliver various modes in rural and urban settings.
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Parallels RAS User Experience

We benefited from HTML5 support by allowing our iPad users that do in-person customer service to access an important application they couldn't reach before. It saved them from having to call another team when they needed this information.
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Parallel RAS Flexibility

Roadmaps with any real specificity tend to be no more than 3 or 4 years old. Having solutions that don't lock you in is critical to flexibility.
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Parallels RAS Security

The security aspect was critical in maintaining our cyber insurance, which requires (appropriately so) high levels of security. We wouldn't have implemented Parallels Remote Application Server if it was not strong in these areas.
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Parallels RAS Security

We find the granular permission in the RAS console very useful. We have users accessing our Azure server from multiple entities and can publish only the apps and resources we want to individual users and/or groups of users as we choose.
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Parallels RAS Simplicity

Consolidating our hundreds of users into a single platform supported by thin clients has made troubleshooting and issue reduction much simpler with far fewer instances of issues. Most users, when encountering an issue would simply reboot their thin client and self-resolve. This reduces the tech …
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Parallels RAS User Experience

I am part of a team responsible for maintaining our servers. I cannot tell you how many times we had servers get issues while I am on the train, or driving, or otherwise away from my laptop. Being able to pull out my phone and rdp into any server from the side of the road has been a life saver.
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Parallels RAS Security

We don't use most of these, but for the permission policies, we have used it to create department application folders, which are tied to Active Directory Security Groups. When IT Support is creating a new user, they just add that department SG to them, and that user is now fully set up with all …
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Parallels RAS User Experience

In my opinion RAS has a poor HTML5 implementation. But the vailability of client for every plattform is great for us, because we use different devices as we are on the road, e.g. tablets, MacBooks or even smartphones.
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Parallel RAS Flexibility

In our organization we use VMware ESXi as main infrastructure. But we also implemented RAS in Hyper-V based organizations. The freedom of choice on which infrastructure RAS can be implemented makes it an opportunity for many potential customers.
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Parallels RAS User Experience

The ability to work strictly in the browser via HTML 5 means a lot because, in most organizations, users do not get to install the client. We often roll it out in HTML5. It works great no matter what device and the modern browser are used as the experience is very "uniform" across devices.
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Parallel RAS Flexibility

We heavily rely on our hypervisor partners and products, as most organizations now do. It gives us the ability to virtualize workloads and have copes replicated to DR sites which are tested regularly for availability. Being able to break the Parallels Remote Application Server license into …
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Parallels RAS Security

With release 18, Parallels Remote Application Server has a much better GUI for importing and using SSL certificates which everyone should be using. Along with its constantly expanding list of MFA providers, it has enabled us to secure our infrastructure much better than before. The ability to …
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Parallels RAS Simplicity

I believe the ease of use is such a massive bonus of the product. It means that the support and install overhead is minimal compared to other options. We as a business benefit massively from this as it allows us to spend more time doing other things as well, and the product helps us work more …
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Parallels RAS User Experience

As a managed service provider with a limited staff, it means that we might have situations where we need to do work on the go. The HTML5 portal means we can quickly and securely access our required servers without wondering what else is on the machine. It's a product that really put ease and …
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Parallel RAS Flexibility

We tend to stick with Hyper-V as a hypervisor as the cost benefits outweigh our customer requirements at present. However, knowing we have the benefit of working with all hypervisors is great as it means we can adapt better to customer needs as and when we need to rather than having to change …
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Parallels RAS Security

The key component here is multi-factor authentication. Multi-factor authentication is the key to any great security product as it means everyone can relax about compromised credentials. It's also becoming such a requirement now a product like this without it couldn't work. Also, the security …
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Parallels RAS Simplicity

Our organization does benefit from the ease of use because almost all our technicians are able to deploy the solution and are certainly able to maintain and support it. Little to no formal training is needed for our juniors to get up & running with the workings of the product solution
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Parallels RAS User Experience

While the added HTML5 functionality is a bonus when quick access is needed, in our configurations we mainly rely on the full client solution to provide a seamless deployment of the applications. On mobile devices, the HTML5 option does provide a quick solution to work "on the go". If the HTML5 …
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Parallel RAS Flexibility

For us Parallels RAS is HyperVisor agnostic, it does not really matter which is the underlying technology, we deploy on HyperV, VMware, ... This gives us the ease of mind that this is not something that has to be scoped during technical analysis and there doesn't need to be a upsell to switch to a …
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Parallels RAS Security

Especially the addition to making login possible via SAML and Azure Active Directory we switched to this method, this makes it possible to secure logins with the MFA capabilities of Microsoft Azure and its whole security stack behind it. This made the product much more secure and comes at no …
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Parallels RAS Simplicity

I've found that our clients benefit from the intuitive central console when it comes to provisioning and onboarding new users. Compared to some competing solutions, the time saved getting a new user up and running with Parallels makes that first impression with the end user better, as well as …
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Parallels RAS User Experience

The flexibility in accessing the system from any platform, in particular the use of the HTML5 browser has allowed users to be productive in situations where they normally wouldn't be. Whether they are at home on a computer that they've don't normally use for work or away from the office and need …
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Parallel RAS Flexibility

The fact that Parallels Remote Application Server can be set up on a variety of hypervisors makes it easier to adopt for organizations with an established infrastructure. If a company already has a significant investment and expertise in HyperV or VMware, they can keep what they know and easily …
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Parallels RAS Security

Given the prevalence of malware that can move through a network over certain types of VPNs and definitely through unsecured RDP connections, having a secure, SSL-protected access layer that must be used to access any internal resources through Parallels immediately reduces the potential for …
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Parallels RAS Simplicity

The easy-to-use console allowed us to learn and implement the product within a week or so. Competitors would have taken weeks or months. It's easy to define apps and integrate with Active Directory in order to assign users/groups.
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Parallels RAS User Experience

We used the HTML5 client for testing only. It allowed our engineers to verify systems were working as designed from a variety of platforms without the hassle of installing software. We had a few users who used the HTML5 client, but most used the full (installed) client on Windows or Mac.
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Parallel RAS Flexibility

Parallels' agnostic approach to underlying Hypervisors simplifies the purchasing decision because it eliminates any worries about whether the software will perform as designed. We have used on VMware, XenServer, and Hyper-V. All worked just fine.
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Parallels RAS Security

Use of MFA is non-negotiable for access to our own or client's internal resources. It's our experience that this has foiled all nefarious attempts at accessing ours and our clients' systems.
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Parallels RAS Simplicity

We have been using Parallels Remote Application Server since 2005. We have migrated our setup over several server generations with little effort. The original setup has not much changed since. We have benefited from the ease of use.
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Parallels RAS User Experience

Corona made home office use necessary. Parallels Remote Application Server offers the HTML5-Gateway, so we were able to send users home and keep them connected without any installations or upgrades. Use on iOS or Android devices is not frequent but works well when needed.
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Parallel RAS Flexibility

Over the years, we went from hardware servers to a virtual server environment with VMWare ESXi. Parallels Remote Application Server has gone along all the way.
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Parallels RAS Security

Except for one of our locations, all locations and computers connect via VPN. Connecting via Parallels Remote Application Server "distances" the users from our servers. There is no business data on local computers. Without certain knowledge, access to the servers without Parallels Remote …
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Parallels RAS Simplicity

It is definitely a good way to provide virtual and remote desktop access for specific users. VPNs are ok, but there are times when applications need the speed of a local area connection to function well, and Parallels certainly does allow the illusion of a local application that runs at network …
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Parallels RAS User Experience

We use Parallels Remote Application Server on a wide variety of devices—Windows PCS, Windows laptops, Microsoft Surface products, various iOS devices (iPads, iPhones), and Android tablets and phones. We have found that for the most part, the experience is the same regardless of the product being …
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Parallel RAS Flexibility

We do run Parallels over HyperV, but I cannot speak to how it runs on VMWare and ESXi environments. Simply put: we have had no difficulty bringing up and maintaining Parallels Remote Application Servers in our environment. The licensing is straight forward and the installation is smooth and simple …
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Parallels RAS Security

Security is always a concern. We use a host of tools to verify the end user's identity and we assign permissions based on the user who is connecting. We set up granular permissions for those in our finance department, and we encrypt everything at 2048-bit at this time. We are considering some …
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Parallels RAS Simplicity

It definitely streamlines the process of delivering apps remotely as well as setting up and using remote desktops. It's cross platform hardware capability is also a great feature in today's work environment with the proliferation of BYOD
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Parallels RAS User Experience

Its mobile apps are convenient but don't always translate to a great user experience as some things like remoting into your pc from your phone can be difficult to navigate. Its cross-platform hardware capability is also a great feature in today's work environment with the proliferation of BYOD
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Parallels RAS Security

All the security features work great and have been wonderfully efficient without causing the slowness. The one thing I would like to see changed is the placement of the reset all user button under the multi-factor authentication tab is located right where some techs may hit it thinking it says ok …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.parallels.com/eu/products/r…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $120 per year per user
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Product Demos

Parallels RAS MSIX App Attach Integration
05:25
Parallels Remote Application Server (RAS) - FSLogix Integration
02:47
Parallels Remote Application Server (RAS) - RDSH & VDI Local Storage Distribution
04:29
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Product Details

What is Parallels RAS?

Parallels® Remote Application Server (RAS) is a remote work solution that provides secure virtual access to business applications and desktops on any device or OS—from anywhere. The platform offers an agile, cloud-ready foundation and end-to-end security fueled by a centralized management console with granular policies. Companies can leverage on-premises, hybrid, or public cloud deployments and integrate with existing technology like Microsoft Azure and AWS. With Parallels RAS, organizations gain the flexibility, scalability, and IT agility to quickly adapt to changing business needs. Parallels RAS offers a single, full-featured licensing model that includes 24/7 support and access to free training. The vendor states its key benefits include:

  • User experience—work from anywhere, on any device.
  • Enhanced data security and compliance—centralized management console with granular policies.
  • IT agility and business readiness—flexible hosting solutions to quickly scale and adapt.
  • Total cost of ownership—supports BYOD and includes a simple licensing model.
  • Always-on support—access to 24/7 support and free training.

Parallels RAS Screenshots

Screenshot of Parallels RAS supports on-premises, private and public cloud providers, including Azure and AWS, from a single console.Screenshot of The Parallels Web Client is accessible from any HTML5 browser or choose one of the many local clients.Screenshot of Parallels RAS integrates MSIX app attach for modern, dynamic app delivery.Screenshot of Parallels RAS supports multiple MFAs for security and flexibility.Screenshot of Issue and manage certificates in Parallels RAS with integrated Let's Encrypt security certificates.Screenshot of Expression-based filtering makes it easier to set policies in the Parallels RAS.Screenshot of Monitor and troubleshoot with intuitive, visual reporting in the Parallels RAS Management Console.

Parallels RAS Videos

Parallels Remote Application Server (RAS) - Accelerated File Retrieval
Parallels Remote Application Server (RAS) - FSLogix Integration
Parallels Remote Application Server (RAS) - RDSH & VDI Local Storage Distribution

Parallels RAS Integrations

Parallels RAS Competitors

Parallels RAS Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Windows Server 2008R2, 2012/R2, 2016, 2022, Windows 7, 8/8.1, 10, 11
Mobile ApplicationApple iOS, Android, Mobile Web, iPadOS
Supported LanguagesEnglish, German, Japanese, Russian, French, Spanish, Italian, Portuguese, Simplified Chinese, Traditional Chinese, Korean

Frequently Asked Questions

Parallels Remote Application Server (Parallels RAS, formerly 2X RAS), is application virtualization technology, billed as a solution to extend the life of legacy OS (like Windows XP) with its virtual desktop for any device. Maltese company 2X Software developed the technology, but was acquired by Parallels (in Seattle, WA) in February, 2015 to extend their cross-platform support solutions.

Parallels RAS starts at $120.

Citrix Virtual Apps and Desktops, Citrix Virtual Apps, and VMware Horizon are common alternatives for Parallels RAS.

Reviewers rate Availability highest, with a score of 9.2.

The most common users of Parallels RAS are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 130)
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Score 10 out of 10
Vetted Review
Verified User
We use Parallels RAS to deliver applications to remote employees and customers. It can manage different processes remotely, with systematic approaches for file and systems sharing. Improving the efficiency and productivity of remote teams, as they can access the same resources and applications as if they were in the office. It also allows for increased flexibility, scalability and cost savings as we don't have to maintain physical hardware for remote users.
  • Easy and secure access and management of data from different databases
  • Robust Virtualization allowing us to access our work environment from whichever device.
  • Data encryption and content zipping
  • v have more advanced notice of maintenance before it happens, as this can disrupt their work
  • I would love it if they gave us an advanced notice of maintenance before it happens as it sometimes disrupts our work.
Parallels RAS allows us to access our development and testing environments from anywhere, giving us the opportunity to efficiently work remotely and collaborate with the team. It is a great alternative compared to its overly complex competitors, and is easy to use, even for small IT teams. It is well-suited for multi-device and anywhere access to the cloud service for medium-large organizations.
The Intuitiveness of its central console helps with provisioning and onboarding new users, saving time and making the first impression. Parallel RAS' simplicity is a huge plus and has significantly helped in saving on the time needed to get a new user up and running.
The support team is very helpful and efficient.
Score 9 out of 10
Vetted Review
Verified User
We have used it for the team as virtualization product we used to connect client devices via RDP protocol plus SSL encryption
  • Drag n drop publish windows apps to any OS
  • Digital work spaces
  • Load balancing
  • Remote App publishing
  • Performance
  • Security
  • Ease of use
Easy to use. Remote App publishing
Simplified VDI managing
Real time monitoring
WVD integration
Absolutely, we used to have lot of outages, connection issues, vdi issues. After using parallel we have benefitted almost 90% from it
I love the simplified solution and it's easy to use
Score 10 out of 10
Vetted Review
Verified User
Parallels Remote is resourceful in managing different processes remotely, where there are systematic approaches for file and systems sharing. Besides, Parallels Remote includes the functionality of the different database, where realistic compliance mechanisms and measures are highly utilized. More so, Parallels Remote increases the direct communications that individuals have, which is a professional way of bringing new ideas to the business. Finally, content zipping and accurate data encryption are handled by the program.
  • Practical data encryption, which increases safety.
  • Speedy customer help, which brings progress and more satisfaction.
  • The productivity of every employee, whether they work in any location through remote system access.
  • Parallels Remote has an aggressive systems request and this calls for extra machines.
  • Parallels Remote has a price challenge, which demands some businesses to invest heavily.
  • Other features from Parallels Remote are perfect and useful.
Parallels Remote is the productive approach to remote management, where friendly communications, reliable systems integrations, and concrete business support are well offered. Again, Parallels Remote manages all procedures that focus on innovations and business enhancement. Finally, Parallels Remote is accurately useful, where manageable costs are authentically reduced and better performance enhanced.
Parallels Remote is manageable in creating rational communications, where perfect business assistance through direct communications is well enhanced. Furthermore, Parallels Remote is universally acceptable, where suitable live chat and communication through instant business engagement are well enhanced. Finally, Parallels Remote is friendly, and it makes proper follow-up for new users.
Score 9 out of 10
Vetted Review
Verified User
Parallels Remote is extensive in ensuring various operations are accurately managed and handled remotely, which brings the teamwork together, and supports the productivity of the company. More so, Parallels Remote has inclined the coordination with different IT programs, where smooth and supported integration are well enhanced. Besides, Parallels Remote provides perfect end to end lock or encryption of data, where advanced analytics is well conducted.
  • Parallels Remote provides an extensive and resourceful user experience.
  • Parallels Remote increases the support offered by the customer desk.
  • The data support, compliance and consolidation are managed by Parallels Remote.
  • Parallels Remote is quite stable, but it also calls for extra machines and systems.
  • Parallels Remote is fruitful to different companies, but small enterprises are slightly ignored.
  • However, Parallels Remote has perfected the remote access procedure or act.
Parallels Remote is constant and professional in delivering quality services for remote collaboration, application sharing, and database management. The universal access of Parallels Remote delivers accurate inference, more so in matters of database analysis and complaisance. The seedy navigation of all communications proceedings and back up systems give Parallels Remote more support and acceptance to new users.
Parallels Remote delivers maximum assistance to users, more so the new subscribers who still need proper guide on the procedures of working with Parallels Remote. Again, Parallels Remote generates constant energy, where systematic follows up after the subscription is made and rational engagement is maintained to have a perfect work environment.
Marzieh Hooshmand | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Easy access to my popular desktop softwares with just one click, all those applications accessible via my tablet and laptop with high security. I use this platform to access the software and files at my workplace, and I spend many hours working remotely on company projects and at the same time continue my higher education. In every way, it has helped me a lot in saving money and time so that I can grow better in the work environment.
  • Very high speed and no data transfer lag
  • Secure and safe platform
  • It works with any device and all platforms
  • Add an internal VPN to connect to networks other than the work environment wifi
  • Building an easier application to connect clients
The remote desktop option is very fast and secure and helps me a lot. Also, sometimes I need some specialized software in the work environment that requires strong hardware to run, which can be done through Parallels Remote Application Server via any devices. It doesn't matter what size your company is, I think it is important for every company to have it.
It is very easy to work with and gives a good feeling to the user because it is both powerful and easy to learn and all the necessary things are included in it.
Support with very high information and knowledge and help to solve issues
Score 9 out of 10
Vetted Review
Verified User
Parallels Remote ensures all the applications and business details are virtually accessed, where it offers a secure cloud space for any device or operating system. More so, Parallels Remote ensures users can work while in any locality, as accessing desktops and applications is made virtual. Again, Parallels Remote focus on data security, where standard compliance mechanisms are well deployed to strengthen the privacy that businesses need.
  • Parallels Remote has absolute data compliance and security.
  • Besides, Parallels Remote has virtual work system, which gives more collaboration.
  • The tool is IT prepared, where credible integration is well enhanced.
  • The price demands that Parallels Remote requires is hefty.
  • The new users experience may take a while.
  • However, Parallels Remote is quality in its performance and there is the free training.
Parallels Remote is quality in managing most of the business roles online, where data backup and storage are well managed, and desktop and software sharing are well facilitated too. More so, Parallels Remote brings employees into a closed setup, where they communicate virtually and share concepts despite their location. Further, Parallels Remote has the required technological support for friendly business operations.
Virtual accessibility of various application and desktops ensure it is time-saving, there is a collaborative work environment, and people share their ideas freely. More so, Parallels Remote creates a compliance work environment that is secure and more accessible. Finally, the simplicity of sharing information, which brings equality to the entire business performance.
Parallels Remote has an extremely responsive support system, which has credible solutions to questions that get raised. More so, Parallels Remote makes a follow-up, which is perfect customer support or after-sales service. Again, Parallels Remote has credible chat options, though it also includes the live calls for the assistance required.
Score 10 out of 10
Vetted Review
Verified User
We have many customers (mostly banks and mortgage companies) who use our software. One of the biggest headaches we have is installing our software on-premises and interacting with different organizations IT departments. Parallels Remote Application Server allows these customers to have access to our Windows applications without needing to install them on their machines, essentially allowing us to host our products and services in the cloud. It reduces our customer's costs and provides our company with another revenue stream.
  • Host applications in the cloud
  • Allow access to applications regardless of platform (Windows/Mac/Linux)
  • Excellent security & access filtering
  • Difficult setup for single sign on
  • IP filtering for customers using Parallels client has some issues (with workarounds)
Parallels Remote Application Server is ideal for organizations looking to host their applications in the cloud without the need for installing them on client machines and interacting with different IT departments. It's less suited for web applications that are already in the cloud by their nature.
Our organization and our customers have absolutely benefited from the ease of use in setting up and delivering applications to end users. Simple access to these applications via HTML5 on any platform has broadened our customer reach and reduced costs for these customers.
For the most part, Parallels Remote Application Server support has been absolutely wonderful and very responsive. The only caveat to that would be one issue that we have with IP filtering for applications when logging in with the Parallels client (not from the browser). We've addressed it with their support team but they've brushed it off and it's still unresolved. We have a work-around for this but it's not a good solution.
Score 9 out of 10
Vetted Review
Verified User
We use Parallels Remote Application Server for our external job sites, home offices and remote workplaces.Started with 3 now 35 licenses.
  • Easy to use
  • Fail-safe
  • Customizable configuration interface
  • Improved Linux client
For our use, the product is very good, we use only a fraction of the included functions. In contrast to the competitors, Parallels Remote Application Server is a great product.
We do not use virtual desktops or VDI.We only distribute applications.
We have never contacted Paralles support, only 2x support in Switzerland in the past, the question could not be skipped.
September 22, 2022

Parallels Ras Review.

Sven De Bondt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The use case is always the same: A simple way to set up application publishing for a company Problems that arise sometimes is good file integration ( like Awingu ), so users can up and download files in a much simpler way than now.
  • Html5 gateway.
  • Simplicity of installing/managing.
  • Compatibility
  • File transfers in the html5 interface.
  • Clipboard transfers in the html5 interface.
Best suited for the management of all RDP applications where they are published through the full parallels client.
Yes, this is the main reason we are using the product.
Quick and to the point.
September 15, 2022

Does what it needs to do.

Score 7 out of 10
Vetted Review
Verified User
We use Parallels to distribute Windows applications to several thousand users worldwide in a cloud-based environment. Users needed to access Windows-based apps from multiple networks over the Internet, on machines where software may or may not be possible to deploy, so a web-based interface was a must. Printing is also a major portion of those custom applications, so printing functions need to be absolutely seamless and fully featured across all sorts of devices for users in very varied environments.
  • The printing driver is quite excellent, both in the Parallels Client and on the HTML5 client.
  • Setup is incredibly easy; the default setup is very functional, and adding features is a breeze.
  • Speed is very acceptable in general for end-users, the clients adapt quite well to the amount of bandwidth available, and features are available to adjust further.
  • Automation through PowerShell is great.
  • Support is usually quite fast and efficient.
  • Lots of undocumented error codes, and documentation, in general, is often lacking and often very outdated for RAS specifically.
  • Upgrades between versions are sometimes flaky; lots of testing is needed to ensure you have a functional gateway after an upgrade.
  • The Parallels console is generally quite good, but some changes are applied instantly, but others are applied after confirmation with no real feedback to the administrator.
If you're a business that needs to distribute line of business or general office-type apps to remote or even local users, RAS is a great alternative compared to its overly complex competitors. Even with a small IT team, anyone can get going and produce a functional application cluster and have users onboarded in no time. Your users will be up and running very quickly for most use cases, but if you require some custom functions or if you're thinking about plug-ins or custom development, you may wish to lock elsewhere. RAS is not very easily extensible beyond automation with PowerShell, which we leverage for automatically scaling instances, but say you wished to implement AzureAD-based MFA, there's no way to do anything except TOTP-based MFA in version 18. Overall for small to large businesses, I think RAS is an excellent solution for VDI and RemoteApps-type use cases; for extremely large businesses, there'd need to be a very strong business case analysis.
As a smaller business with a very small IT team, we've obviously benefited greatly from the ease of use of Parallels. It's incredibly easy to onboard new administrators into using the console. It's also incredibly easy for those administrators to push new apps, provide new users, and just generally use the platform. The ease of use doesn't prevent more advanced users from using the PowerShell-based cmdlets for scripting and automation as well.
We've had to interact with Parallels support a handful of times over our use; the bugs we reported to them were very quickly solved (less than two weeks), and they were generally very efficient at figuring out our issues. We've never had any questions unanswered by them, and they've been quite educational throughout the experience, giving us pointers and tips on how to better use our infrastructure.
Score 9 out of 10
Vetted Review
Verified User
NSD Tech offers specialized cloud-based SaaS solutions to external organizations in Canada. The organizations represent a variety of userbases who use a variety of technological devices to access our cloud services. Parallels RAS enables access to the cloud service securely anywhere on any of their registered device in Canada. Parallels RAS also enables licensing management and user authorization.
  • Remote access to the cloud service.
  • Simplified implementation with detailed documentation.
  • Parallels RAS technical support.
  • Ease of access and installation to the end-users.
  • Enable multi-device access, controlling the concurrent access by users.
  • Enable users' access to their personal computer drives when accessing the cloud services through Parallels RAS.
  • Limiting and controlling the access to server resources for the users.
  • Need improvement in managing the resolution of service accessed via RAS Client (works well via RAS Browser, though).
  • Improve access to personal and organizational print and scanning devices from the cloud service.
Parallels RAS is well suited for: multi-device and anywhere access to the cloud service for medium-large organizations; simplified automated administration in smaller teams; access to windows desktop applications on Linux, Chrome, Android, and iOS devices licensing management for the users delivering multiple cloud applications seamlessly Less appropriate for Enabling access to personal and organizational resources from the cloud service.
Yes, Parallels RAS has enabled the delivery of specific specialized cloud services (desktop applications) to clients virtually. Coupled with Azure, It has helped remove the bottlenecks of traditional on-prem infrastructure and enabled secured access for the clientele across different organizations.
Timely support.
Score 10 out of 10
Vetted Review
Verified User
We use RAS for delivering our SAAS software in North America. Since our software is developed on Microsoft technologies, we always felt we were missing out on the opportunities for macOS or Linux users. Implementing RAS allowed us to increase our market share.
  • Support is Top Notch!
  • Easy to configure policies
  • Easy Sync with AD
  • UI, could be better. Specially for HTML clients.
  • Interaction with end-user file system is very combursome and does not allow easy access.
Costing is one place, where it might not be very suitable for a startup. Also, there is no monthly model - which sometimes makes it difficult to sell to a dynamic market. It is very well suited for companies who are scaling up.
One word Fantastic!
Score 10 out of 10
Vetted Review
Verified User
We use Parallels Remote Application Server to deploy legacy fat-client applications to our remote users. The applications are bandwidth-intensive, so deploying them in this way allowed us to provide access over a VPN and solve the significant lag and crashing that had been happening previously. It immediately added tremendous value and end-user satisfaction.
  • Simplify access.
  • Setup is easy compared to Citrix.
  • Very stable and reliable.
  • I honestly cannot think of any.
Parallels Remote Application Server is well suited for deploying applications to end users in which you wish to control the experience and simplify the rollout. This not only helped our end users, but our support staff is no longer managing the application on every desktop. It's a big win. Keep server backend resources in mind... it's not intensive by any means, but could be overlooked.
Yes, it was one of the primary reasons we deployed it.
The support is excellent. You do not have to navigate through a level 1 team that doesn't know the answers to anything. You are quickly connected with a well-educated and knowledgeable support person. The sales team is also well engaged and reaches out when they see you've opened a ticket. This shows a nice commitment.
David Beahan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We sell and support Sybiz ERP and Payroll software. We have Sybiz users who needed to upgrade their infrastructure but were put off by the projected costs. We configured our own Azure server with the Parallels image and now provide those resources to 12 client entities. We provide their users with published apps via the Parallels client. Our Azure server has 20 to 30 users connected most days.
  • Published apps
  • Local printers
  • Support
  • It just seems to work
We only use it for published apps and it does that perfectly.
Our users only access the resources via Windows and/or Apple devices but it works fine on both those environments.
Simple to use and support is quick and relevant.
Score 8 out of 10
Vetted Review
Verified User
We use this application to deploy our software to our customers. We publish the application using an Active Directory where our users are created. So, Only the usergroup with the name [Customer] is allowed to start the application of [Customer] When one of the customers decide to arrange their management to another customer, we easily add the other usergroup [Customer2] to also open the application of [customer]. In this scenario, a user connected to usergroup [Customer2] is having 2 desktop shortcuts. The application of [Customer] and the application of [Customer2].
  • Active directory integration.
  • detailed logging of incoming connections, so you can see what user account is trying to connect from which IP address at what time.
  • Easy to setup, for example, the HTML5 environment was already created while configuring the basic steps of the farm.
  • Announcement of maintenance beforehand.
  • Remote control of the connected user computer, not the session.
  • Parallels Remote Application Server Client 19 now is asking for an email address? This is weird.
As I said, it is easy to add published application, and the AD integration is really solid.
The next day you get response. However, also they ask for updates quite a lot if the action is on your side. With our customers (maritime) it is not easy to get an answer the next day.
Score 8 out of 10
Vetted Review
Verified User
At first it was used as a Call Center application suite, so that our call center users could connect to their apps via thin clients, which worked very well and cut down the maintenance overhead for our support team. As we migrated more and more servers to AWS, we needed a way for some departments to run their apps at the proper speed, as the network connection between us and AWS was too slow to support the programs locally. Parallels became the go to for any apps that required heavy network traffic, as the Parallels app could be run in the same AWS region as the one hosting the app server, basically creating a local network in a remote location.
  • Very easy to set up
  • Works well with profile redirection
  • Easy to switch servers in and out of service, for easy maintenance.
  • In switching servers in and out of service, it would be nice if Parallels migrated the user session immediately to an available server. As it is, you need to wait for them to close their apps before they are out of the old server, or kick them out, which ends their session. (Note : I am still on version 16, so this may be a thing now)
  • I've found that Parallels needs to be set up with the HTTPS cert directly on the app in order to host secure traffic for the HTML5 site. Would be nice if it allowed HTTPS traffic to be sent to it via the load balancer, so the cert can be managed there instead.
Well suited for remote work or working with thin clients (Call centers, work from home, etc).

Does not work so well internationally. We have had vendors requiring access from India (we are in Canada) and the connection reliability was spotty, likely due to network connection timeouts.
Consolidating our hundreds of users into a single platform supported by thin clients has made troubleshooting and issue reduction much simpler with far fewer instances of issues. Most users, when encountering an issue would simply reboot their thin client and self-resolve. This reduces the tech support workload from spending all day troubleshooting various applications, to only needing to handle the occasional password reset. From an application server management standpoint, it has allowed us to provide department-wide access to new applications in minutes. No GPOs pushing software MSIs, no desktop visits to find out why this person or that's application is messing up. Just publish, test it for yourself, and then open it up to the users.
This is the one point where Parallels falls down. We had issues with baggage tag printers in our environment either not printing well or at all when printing from Parallels. It took many week, and multiple sessions, and I don't think we ever got it to work. Granted, this is a very specialized case, but while we were working on it, it never felt like the support was all that knowledgeable or motivated to assist.
August 17, 2022

just work anywhere

Stefan Löhr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Like many other organizations we often work at various locations. Additionally we moved our server infrastructure to a housing service provider. VPN connectivity was not an option for us and to avoid several security issues we decided to only allow terminal services when working on our financial or document management systems.
  • easy to implement
  • seamless operation on local systems
  • fast screen output
  • security
  • multi os
  • better HTML5 only implementation
  • browser based management
Parallels RAS fits well in every size of organization. The management is very well implemented and many security features like encrypted connections, client policies and mfa authentication. The server has a management api, where IT staff can automatate many task for RAS deployment, configuration and monitoring.
As already said RAS is a fit for many organizations at every size, the central management, security features and easy implemetation on mostly every infrastructure positions RAS as a top choice for us and our customers.
Pavel Gavronsky | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Parallels RAS is in use in our company for several years. It is used together with DeenNeet DualShield Authentication server to provide 2FA secure access to those corporate servers which should not be exposed directly to the Internet due to sensitive data stored there.
Users are able to access the sensitive data from any point. Parallels's comprehensive server/feature management allows our IT department to be very flexible.
  • Centralized servers status view (memory, disk, CPU)
  • Flexible permissions (users, groups)
  • Possibility to customize the corporate WWW portal view
  • It would be great to have the option for temporary license. For example 10 licenses for 1 month, instead of yearly subscription.
It was required to provide ad-hock access for about 50 new users (not all simultaneously) to some internal server.
With Parallels RAS it was done very fast. Very flexible permissions definition allowed us to separate users according to our needs.
In our organization many users from various departments are accessing a number of RDS and Remote PCs using the Parallels RAS.
I have not so good experience with Tear-1 support team, however as soon as my problems were moved to the next level of support, the picture changed drastically. Guys from Tear-2 were all professionals and handled all the tickets very fast.
Score 10 out of 10
Vetted Review
Verified User
We have different versions of certain applications that need to be available all at once - streaming these via Parallels Remote Application Server has provided the flexibility needed to meet our SLA. Additionally, certain web applications need a certain browser to work correctly and having the ability to force the browser to open the application has been invaluable to us.
  • OS independent; work from various devices
  • Does not need a plugin to work as it works in HTML5 just fine
  • Redundancy model using HALB
  • VDI out of the box without the need for additional software
  • Ability to Shadow sessions
  • Ability to better finger print client OS and version and deny access if client OS is obsolete. This worked in windows 7 but in windows 10 - it does not detect os level
  • Ability to customize the GUI/frontend more than currently possible
Parallels Remote Application Server scales really nicely; adding more servers takes minutes, and load balancing the cluster is a breeze. It works with or without a client installed and presents the best printing functionality compared to any other competitor. Users on Apple devices get a pc-like experience if they choose to use gestures. Parallels Remote Application Server integrates with 3rd party MFA providers to provide better security.
VDI out of the box is what we refer to RAS VDI feature. Spinning up new AD joined machines is simple to set up.
Everyone I have talked to at Parallels has been extremely knowledgeable about all my cases (there have not been that many), usually resolved during the first sessions.
Ryan Snelson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
We use Parallels Remote Application Server in multiple ways. The first use is for our remote works, allowing them to secure access to our networks with little fuss. The biggest things for us are the ease of security and also the ease of access. It feels like a great combination of secure but simple. Sometimes simpler is better!
  • Simple RDP / Application access
  • Setup is a breeze compared to competitors
  • Simple layout for management
  • In constant development
  • I feel it could give more options in the Parallels Remote Application Server client around connection settings
  • Personally not a fan of the default settings applied to some settings
  • Parallels Remote Application Server tenant broker could be better sign posted
For simple RDS - Remote working style desktop as a service is great at managing users and desktops they are accessing. It's also great for single application deployment, and especially for us, a managed service provider is great for spinning up and down VMs as the load increases and decreases based on load! This is by far one of its best features.
I believe the ease of use is such a massive bonus of the product. It means that the support and install overhead is minimal compared to other options. We as a business benefit massively from this as it allows us to spend more time doing other things as well, and the product helps us work more efficiently.
So Parallels Remote Application Server is designed in such a clever way that you don't need too much support. On the two occasions we have been in touch with support, they have been quick to respond with solid information. Not just sending over a KB article and saying work it out on your own. They want to learn the system so they can help you benefit from the product fully.
Score 9 out of 10
Vetted Review
Verified User
We are an MSP Provider, we use Parallels Remote Application Server in our own Workload but also provide it to customers. Ranging from small use cases up to 200+ user deployments. The main reason we switched to Parallels Remote Application Server coming from its competitor was its ease of deployment and its security options. Especially when SAML MFA came into the picture we increased our deployments.
  • SAML Integration
  • Customization
  • High Availability
  • We had a bug present for many months before a fix was implemented
  • Better integration with Azure functionality would be a plus
In our company when a customer has an out-of-date Citrix installation we always recommend switching to Parallels Remote Application Server, cheaper in-licensing and cheaper in infrastructure needs. It's also a lot easier to implement and maintain. When using Azure Virtual Desktop we currently don't see the need to augment it with Parallels Remote Application Server.
Our organization does benefit from the ease of use because almost all our technicians are able to deploy the solution and are certainly able to maintain and support it. Little to no formal training is needed for our juniors to get up & running with the workings of the product solution
Overall a good rating, we had some issues with a long-lasting bug but in general, support was very helpful. In some cases, the response times could be a bit better but this might be a result of COVID and workload, all in all, good support with extensive knowledge base documents.
Compared to other products Parallels RAS is very easy to get into. It doesn't require long training.
Brandon Barrett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
We use Parallels Remote Application Server internally and for multiple clients to provide an easy and secure remote access method for end users. It allows users with limited technical ability to be able to access secure corporate systems from a variety of different device types, usually with little to no setup assistance from a technician.
  • It's versatile - can be accessed from almost any device.
  • It's secure - it gives administrators the ability to only allow users remote access to applications they need.
  • It allows for a flexible deployment model with redundancy .
  • The initial design and setup takes some time to work out.
  • The name recognition for users outside the IT field is limited; they are more familiar with competing products.
  • Technical support is not always as responsive as they could be when there are issues.
I find Parallels Remote Access server to be well suited to mobile or remote work users who need secure access to corporate data and applications from insecure locations. It has many of the advantages of a VPN, but it is easier to use and can be more easily restricted or limited. It can be used but, in my experience, isn't as ideal for internal users accessing a server farm for applications - not that it doesn't work in that way, but it may add more complexity than is necessary for some environments.
I've found that our clients benefit from the intuitive central console when it comes to provisioning and onboarding new users. Compared to some competing solutions, the time saved getting a new user up and running with Parallels makes that first impression with the end user better, as well as makes them more productive.
When we've interacted with the support they have always been competent, but not always timely with a response. The good experiences definitely outweigh the bad, but there is room for improvement.
Score 6 out of 10
Vetted Review
Reseller
We use it as an alternative to RDP connections internally, and for clients who want to remote into their servers externally.
  • External Access
  • Full Desktop Capabilities
  • Default Policies
  • Printing not always working
Appropriate: Small companies that require external access to a cloud-based server. Less Appropriate: Companies with a greater number of employees who require the speed of on-site servers and hardware equipment plugged in locally.
Yes, we did, to a degree. It did allow us to provide this type of solution for smaller clients at the time.
Every time I called, I always was able to speak to a person within a few minutes.
For the most part it's user-friendly, however, some items definitely take some research to understand.
Score 8 out of 10
Vetted Review
Reseller
We used and advised clients to use it for centralized access to our general ledger software, line of business apps, and files.
  • Access from anywhere with an Internet connection.
  • Easy to manage.
  • Excellent price/performance.
  • Managing non-standard printers (large format - KIP printers, HP plotters.
  • Easier setup for MFA.
  • Easier setup for non-standard display sizes.
Much faster learning curve to set up and manage for SMBs than competitors; can be implemented on less server infrastructure than is required by competitors. We've used it successfully on implementations of between 5 and 20 users, but not larger (not because it wouldn't work but because we have not had the opportunity).
The easy-to-use console allowed us to learn and implement the product within a week or so. Competitors would have taken weeks or months. It's easy to define apps and integrate with Active Directory in order to assign users/groups.
We have not had to use support much over the years, but when we have it's been prompt, courteous, and effective.
Score 9 out of 10
Vetted Review
Verified User
We are an organisation with a central server system and 12 locations with about 110 users connecting via Parallels Remote Application Server (formerly "2x" when we started in 2005) over permanent VPN/IPSEC connections. Corona led to regular home office use, which Parallels Remote Application Server provided onboard via HTML5 (instant usability, no installation necessary). Our firewall provides an SSL-VPN-Client so that the Parallels-Client can be used in non-business environments, too. We also use the OpenVPN Connect client with an SSL-VPN-Configuration file provided by our firewall.
  • Parallels Remote Application Server provides access and published applications to specified users or groups via Active Directory user or group privileges
  • Parallels Remote Application Server provides on the fly remote access via HTML5-Gateway
  • Parallels Remote Application Server provides remote printing service to local printers
  • Although better since v18 connecting to local resources (e.g., HDDs and similar) could be faster.
  • As far as we know, HTML5 access cannot be limited to certain users or user groups. Anyone who knows how it works can use this access as long as they have user privileges for our system. It would be nice to be able to configure user privileges for the feature.
Parallels Remote Application Server works for us in the before-mentioned settings. We don't have enough other experience to say where else it might or might not work well.
We have been using Parallels Remote Application Server since 2005. We have migrated our setup over several server generations with little effort. The original setup has not much changed since. We have benefited from the ease of use.
For one thing, there is hardly any need for support. The KB is extensive, and a help desk can be reached as well.
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