Manhattan Active Customer Engagement vs. Prism PPM
| Product | Rating | Most Used By | Product Summary | Starting Price |
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Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
Prism PPM | Score9.1 out of 10 | Mid-Size Companies (51-1,000 employees) | Prism PPM (formerly WorkOtter) is a Project Portfolio Management platform for IT PMOs, enterprise project management offices, and transformation offices. The software manages work from idea intake through planning, execution, lessons learned, and project closeout; it groups projects into programs and portfolios for prioritization and scenario planning. Key Capabilities Project delivery: Project Management capabilities include Gantt,… | $240 per year per user |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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| Small Businesses | Simplify360 Score7.8 out of 10 | No answers on this topic |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | Microsoft Project Server Score5.1 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | Planview PPM Pro Score8.9 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
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| Likelihood to Recommend | 8.0 | 10.0 |
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| ScreenShots | Prism PPM Screenshots |






