TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Profound

    Score8.5 out of 10
    N/AProfound offers an analytics platform to help enterprise brands understand and improve how they show up in AI Search.

    $99

    per month

    Pricing
    Manhattan Active Customer EngagementProfound
    Editions & Modules
    No answers on this topic
    Starter
    $99
    per month
    Growth
    $399
    per month
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementProfound
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual billing.
    More Pricing Information
    Community Pulse
    Manhattan Active Customer EngagementProfound
    Considered Both Products
    Manhattan Associates
    No answer on this topic
    Profound
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    80%
    Implementation went as expected
    4 Answers
    Features
    Manhattan Active Customer EngagementProfound
    SEO
    Comparison of SEO features of Manhattan Active Customer Engagement and Profound
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Profound
    7.1
    5 Ratings
    8% below category average
    Keyword analysis00 Ratings6.34 Ratings
    Backlink management00 Ratings6.73 Ratings
    SERP ranking tracking00 Ratings8.02 Ratings
    Page grader00 Ratings6.84 Ratings
    Competitive analysis00 Ratings8.85 Ratings
    Site audit / diagnostics00 Ratings5.33 Ratings
    Site recommendations00 Ratings7.25 Ratings
    Task management00 Ratings8.02 Ratings
    SEO Channels
    Comparison of SEO Channels features of Manhattan Active Customer Engagement and Profound
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Profound
    8.0
    3 Ratings
    5% above category average
    Local SEO00 Ratings7.02 Ratings
    Social SEO00 Ratings10.01 Ratings
    Global SEO00 Ratings7.03 Ratings
    SEO Platform & Account Management
    Comparison of SEO Platform & Account Management features of Manhattan Active Customer Engagement and Profound
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Profound
    7.0
    4 Ratings
    18% below category average
    Multi-domain support00 Ratings8.33 Ratings
    Integration with web analytics tools00 Ratings5.84 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementProfound
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Serpstat
    Score10 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Yoast
    Score8.5 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Google Trends
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementProfound
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.6
    (7 ratings)
    Usability
    -
    (0 ratings)
    7.6
    (7 ratings)
    User Testimonials
    Manhattan Active Customer EngagementProfound
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Profound
    Profound is a great AEO platform, with so much information and insights available around what competitors are doing and what prospects are searching for, and how we are cited. The down side is also just too much information and without enough resources or a full time person using the platform, it's difficult to know what to prioritize
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Profound
    No answers on this topic
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Profound
    No answers on this topic
    Usability
    Manhattan Associates
    No answers on this topic
    Profound
    Profound tracks A LOT of data, which is great, but it can also be overwhelming to look at/digest all the raw data without their internal measurements.
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Profound
    Semrush is much more mature for SEO but lacks the focus needed to be effective for AEO. Because Profound is build for AEO from the ground up, all of the associated features are optimized to be useful for AEO (for example focusing purely on topic visibility). SEMRush's AI Search tools feel a bit muddled in the system they have set up for SEO
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Profound
    No answers on this topic
    ScreenShots