Manhattan Active® Customer Engagement vs. QEvalPro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Manhattan Active® Customer Engagement
Score 8.0 out of 10
N/A
A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
QEvalPro
Score 0.0 out of 10
N/A
QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is a Call Center Call Monitoring Software designed to play a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer…N/A
Pricing
Manhattan Active® Customer EngagementQEvalPro
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Manhattan Active® Customer EngagementQEvalPro
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$30 per user
Additional Details
More Pricing Information
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Manhattan Active® Customer EngagementQEvalPro
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User Ratings
Manhattan Active® Customer EngagementQEvalPro
Likelihood to Recommend
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Manhattan Active® Customer EngagementQEvalPro
Likelihood to Recommend
Manhattan Associates
The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
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Etech Global Services
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Pros
Manhattan Associates
  • Permanently Adaptive.
  • Seamlessly Integrated.
  • Greater Visibility.
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Etech Global Services
No answers on this topic
Cons
Manhattan Associates
  • User Interface.
  • Data Security.
  • API's
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Etech Global Services
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Alternatives Considered
Manhattan Associates
Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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Etech Global Services
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Return on Investment
Manhattan Associates
  • Implementation of the whole supply chain and fulfilment.
  • Better Data Management.
  • Effective use of configurations.
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Etech Global Services
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ScreenShots

QEvalPro Screenshots

Screenshot of DashboardScreenshot of DashboardScreenshot of EvaluateScreenshot of ReportsScreenshot of ReportsScreenshot of Reports