Manhattan Active Customer Engagement vs. Relatient

Manhattan Active Customer Engagement

4 Reviews and Ratings

Relatient

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Manhattan Active Customer Engagement	Score8 out of 10	N/A	A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.	N/A
Relatient	Score1.5 out of 10	N/A	Relatient partners with health systems and medical practices - comprising more than 40,000 providers across the US - to optimize the patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. The solutions aim to reduce delays in care, improve communication, and enhance both the provider and consumer experience.	N/A

Pricing

Manhattan Active Customer Engagement

Relatient

No answers on this topic

No answers on this topic

Pricing Offerings
Manhattan Active Customer Engagement	Relatient
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

—

Best Alternatives
	Manhattan Active Customer Engagement	Relatient
Small Businesses	Simplify360 Score7.8 out of 10	No answers on this topic
Medium-sized Companies	Customer.io Score9.1 out of 10	No answers on this topic
Enterprises	SAP Service Cloud Score8.5 out of 10	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Manhattan Active Customer Engagement	Relatient
Likelihood to Recommend	8.0 (1 ratings)	1.0 (1 ratings)

User Testimonials
	Manhattan Active Customer Engagement	Relatient
Likelihood to Recommend	Manhattan Associates The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function. Incentivized Verified User Read full review	Relatient I would not recommend them to anyone ever for any reason. Ada Burrell Manager Digital and Social Media Read full review
Pros	Manhattan Associates Permanently Adaptive. Seamlessly Integrated. Greater Visibility. Incentivized Verified User Read full review	Relatient No answers on this topic
Cons	Manhattan Associates User Interface. Data Security. API's Incentivized Verified User Read full review	Relatient Technical Service Functionality Customer service Ada Burrell Manager Digital and Social Media Read full review
Alternatives Considered	Manhattan Associates Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers. Incentivized Verified User Read full review	Relatient No answers on this topic
Return on Investment	Manhattan Associates Implementation of the whole supply chain and fulfilment. Better Data Management. Effective use of configurations. Incentivized Verified User Read full review	Relatient No answers on this topic
ScreenShots