Relatient

Relatient has proven to be a valuable solution for healthcare providers looking to reduce no-show rates and improve patient communication. Users have successfully decreased no-show rates by implementing increased patient contacts and partnering with Relatient for rapid cycle analysis on reducing no-shows. The software has played a crucial role in communicating changes due to Covid, including appointment notifications and cancellations. This feature has been well-received by users who appreciate that their staff can focus more on patients rather than ensuring appointment awareness. Additionally, the product has been effective in reducing no-show rates and collecting valuable feedback through patient surveys.

While Relatient offers a range of functionalities, some users have noted that it occasionally requires adjustments to ensure accuracy. However, the multiple reminder messages provided have resulted in a decrease in no-show rates and an increase in the number of patients seen daily. Healthcare providers also rely on the software to reach patients for various reasons such as appointment notifications, weather cancellations, and rescheduling visits. Furthermore, the software contributes to patient retention by bringing back old patients for appointments. Automating reminder calls, texts, and emails has saved users time and administrative efforts.

In addition to appointment reminders, Relatient enhances other aspects of healthcare operations. The software helps providers update Covid policies, send out billing statements, and collect small balances. Users have noticed a decrease in missed and no-show appointments with the help of Relatient reminders. Moreover, outreach efforts for preventive therapies have become more efficient as healthcare professionals can easily remind patients about their upcoming appointments. This comprehensive approach has led to lower no-show rates, increased online reviews, and improved patient satisfaction.

Reliability and efficiency are key characteristics of the software, with prompt appointment reminders and the ability to document cancellation requests seamlessly. It has allowed users to save costs associated with paper statements while improving collections by providing convenient payment options via text or a website link. The product's ease of use is another advantage mentioned by users who have received good customer service support when needed. Users have experienced a dramatic decline in no-show rates, enabling the creation of new appointment slots and improving access to care, physician productivity, and overall revenue.

The ability to customize appointment reminders and transparent communication from the development team have been appreciated by users looking to tailor the software to their specific needs. Relatient has proven useful in reducing no-shows, improving access to care, and streamlining healthcare operations. However, it is worth noting that some users have expressed dissatisfaction with the customer service and cancellation policies. Despite this, the overall user experience varies depending on the individual user, with many finding great value in the product's ability to address their specific needs and challenges. Overall, Relatient has provided healthcare providers with a comprehensive solution for reducing no-show rates, improving patient communication, and streamlining administrative tasks. Its impact can be seen in lower no-show rates, increased patient satisfaction, improved access to care, and enhanced revenue generation. With its range of features and user-friendly interface, Relatient continues to be a go-to solution for healthcare organizations looking to optimize their operations and provide top-notch care to their patients.