Name: Relatient Customer Testimonial with Trish Rose on Greenway PrimeSuite
Uploaded: 2018-10-03T19:00:03.000Z
Duration: 1 min 43 s
Description: Relatient Customer Testimonial with Trish Rose on Greenway PrimeSuite

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Environmental Health and Safety (EHS)

Meeting Management

Procurement

VoIP

Enterprise

Accounting

Expense Management

Spend Management

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Browser

Cloud Cost Management

Cloud Storage

Component Content Management

Converged Network Adapters (CNAs)

Data Center Infrastructure Management

Data Observability

Data Pipeline

Extended Detection and Response (XDR)

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Managed Print

Network Performance Monitoring

Password Management System

Release Management

Remote Support

Session Border Controllers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Creative Collaboration

Direct Mail Automation

Email Marketing

Gamification

Intent Data

Marketing Analytics

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Multichannel Retail

Presales

Sales Intelligence

Sales

Certificate Lifecycle Management

Security

Architecture

Commercial Drone

Construction Accounting

Hotel Management

Loan Servicing

Oil and Gas

Public Sector Software

Telemedicine

Vendor Neutral Archive (VNA)

Vertical-Specific

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### Communication Tools
Users have expressed overall satisfaction with Relatient's communication tools, highlighting the ease of modifying messages and the ability to review responses for scheduling optimization. The platform's automated reminder features have been particularly praised for reducing no-show rates and improving appointment adherence. However, some users have raised concerns about the lack of customization options for recall messages and the potential for duplicate accounts causing confusion. Despite these minor drawbacks, the general consensus is that Relatient's communication tools play a valuable role in enhancing patient engagement and communication efficiency within medical practices.

### Patient Reminders
Users consistently praise Relatient's patient reminder functionality. They appreciate the ease of use and the multiple avenues of communication available for reaching patients. The ability to customize reminders and the prompt delivery of reminders have been highlighted as key strengths. While some users have expressed minor concerns about customization options and integration with other systems, overall, the consensus is positive regarding the impact of patient reminders in reducing missed appointments and enhancing patient engagement.

### Patient Surveys and Feedback
Users consistently praise Relatient's patient surveys and feedback features for enhancing patient interaction and boosting positive reviews. The ability to receive prompt responses from patients regarding appointment confirmations or cancellations has been highlighted as a valuable aspect of Relatient's platform. Additionally, the tiered reminder system and accessibility to patient responses have been well-received by both patients and office staff. The messaging on demand feature, coupled with the survey functionality, has significantly streamlined communication processes and garnered positive feedback from users.

### Appointment Management
Users generally praise Relatient's appointment management capabilities. They appreciate the ease of customizing appointment reminders and the multiple communication channels available to reach patients effectively. The system's ability to reduce missed appointments and streamline the rescheduling process has been highlighted as a significant benefit. Some users have expressed minor concerns about the system's integration with other platforms and the need for more customization options in text messages. However, overall, users find that Relatient's appointment management features contribute positively to their practice's efficiency and patient engagement.

### Scheduling Efficiency
Users appreciate how Relatient's scheduling efficiency has significantly reduced the no-show rate, allowing for the timely filling of canceled appointment slots with new patients. The platform's ability to streamline appointment reminders and notifications has been instrumental in optimizing time management for both staff and patients. Additionally, users find value in the system's flexibility in setting up reminders and the ease of tracking appointment confirmations and cancellations, contributing to a more organized and efficient scheduling process.

### Staff Productivity
Users consistently praise Relatient for its ability to save staff time and enhance staff productivity. The platform's staff productivity features have been lauded for streamlining processes and allowing staff to focus more on patient care rather than administrative tasks. While some users expressed minor concerns about customization options and integration with other systems, overall, the consensus is that Relatient's staff productivity capabilities are a valuable asset to healthcare practices.

### Customer Service Enhancements
While some users appreciate the efficiency and effectiveness of Relatient's customer service in resolving issues promptly, others have expressed dissatisfaction with the response times and delays in ticket resolutions. The general consensus seems to be that Relatient's customer service enhancements have room for improvement in terms of consistency and timeliness.

Reporting Capabilities: Several users have praised the reporting capabilities of Relatient, finding them valuable for their business. They appreciate being able to easily change outgoing messages and update clinic requirements, as well as optimize scheduling based on patient responses.

Integration: Many reviewers have appreciated the seamless integration of Relatient into their system. They mention that it fits well and offers the best solutions for their needs. The integration with EMR software such as Allscripts is particularly highlighted, as it automatically pulls patient information and improves patient retention.

Customer Service: Numerous users express satisfaction with the customer service provided by Relatient. They mention that it allows their staff to focus more on patient needs and boosts staff morale. Reviewers appreciate the quick turnaround time of Relatient's support team and commend them for being responsive to their needs and requests.

Users of Relatient have provided several recommendations for the tool. The most common recommendations include trying Relatient as a valuable tool for patient care and communication. Users find it effective in reminding patients to show up for appointments and appreciate its ability to reach patients without the hassle of phone calls.

Additionally, users describe Relatient as a great one-stop-shop for patient communications and marketing. They appreciate having a comprehensive solution that allows them to efficiently manage their patient communication needs.

Furthermore, many users highly recommend Relatient as a partner for businesses. They are satisfied with their decision to use Relatient and feel that it has exceeded their expectations in terms of patient care and communication.

Overall, users find Relatient to be a valuable tool for enhancing patient care, providing appointment reminders, reaching patients, and managing various aspects of patient communication and marketing.

Awful Customer Service: Some users have expressed their dissatisfaction with the customer service provided by Relatient, stating that it is the worst they have encountered in 30 years of working with different companies. They have reported experiencing difficulties in getting timely responses and resolution to their issues.

Price and Improvement Concerns: Several users have mentioned that they would like to see lower prices for Relatient's services. Additionally, these users believe that there is room for improvement in terms of features and functionalities offered by the software.

Difficulties with Integration: While some users acknowledged that integration issues were more related to their own IT infrastructure, rather than shortcomings on the Relatient side, they still found it challenging to smoothly integrate the software. The process was described as complex and time-consuming, requiring significant effort from their IT teams.

Relatient has proven to be a valuable solution for healthcare providers looking to reduce no-show rates and improve patient communication. Users have successfully decreased no-show rates by implementing increased patient contacts and partnering with Relatient for rapid cycle analysis on reducing no-shows. The software has played a crucial role in communicating changes due to Covid, including appointment notifications and cancellations. This feature has been well-received by users who appreciate that their staff can focus more on patients rather than ensuring appointment awareness. Additionally, the product has been effective in reducing no-show rates and collecting valuable feedback through patient surveys.

While Relatient offers a range of functionalities, some users have noted that it occasionally requires adjustments to ensure accuracy. However, the multiple reminder messages provided have resulted in a decrease in no-show rates and an increase in the number of patients seen daily. Healthcare providers also rely on the software to reach patients for various reasons such as appointment notifications, weather cancellations, and rescheduling visits. Furthermore, the software contributes to patient retention by bringing back old patients for appointments. Automating reminder calls, texts, and emails has saved users time and administrative efforts.

In addition to appointment reminders, Relatient enhances other aspects of healthcare operations. The software helps providers update Covid policies, send out billing statements, and collect small balances. Users have noticed a decrease in missed and no-show appointments with the help of Relatient reminders. Moreover, outreach efforts for preventive therapies have become more efficient as healthcare professionals can easily remind patients about their upcoming appointments. This comprehensive approach has led to lower no-show rates, increased online reviews, and improved patient satisfaction.

Reliability and efficiency are key characteristics of the software, with prompt appointment reminders and the ability to document cancellation requests seamlessly. It has allowed users to save costs associated with paper statements while improving collections by providing convenient payment options via text or a website link. The product's ease of use is another advantage mentioned by users who have received good customer service support when needed. Users have experienced a dramatic decline in no-show rates, enabling the creation of new appointment slots and improving access to care, physician productivity, and overall revenue.

The ability to customize appointment reminders and transparent communication from the development team have been appreciated by users looking to tailor the software to their specific needs. Relatient has proven useful in reducing no-shows, improving access to care, and streamlining healthcare operations. However, it is worth noting that some users have expressed dissatisfaction with the customer service and cancellation policies. Despite this, the overall user experience varies depending on the individual user, with many finding great value in the product's ability to address their specific needs and challenges. Overall, Relatient has provided healthcare providers with a comprehensive solution for reducing no-show rates, improving patient communication, and streamlining administrative tasks. Its impact can be seen in lower no-show rates, increased patient satisfaction, improved access to care, and enhanced revenue generation. With its range of features and user-friendly interface, Relatient continues to be a go-to solution for healthcare organizations looking to optimize their operations and provide top-notch care to their patients.

Relatient partners with health systems and medical practices - comprising more than 40,000 providers across the US - to optimize the patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. The solutions aim to reduce delays in care, improve communication, and enhance both the provider and consumer experience.

Formerly PatientPop, Tebra Patient Experience provides a means to schedule and engage patients. For small practices, the solution is presented as a simple, user-friendly, cloud-based system that requires no technical skills from users.

Foundation

Plus

EHR Bundle

PM Bundle

Full Suite

RXNT

Relatient

Patient Engagement

Likelihood to Recommend

Contactless Patient Registration implemented at US Dermatology Partners

This is a 3 minute summary of US Dermatology Partners' implementation of Relatient's eRegistration — a digital patient registration solution. They saw a 90% adoption.

Relatient Customer Testimonial with Trish Rose on Greenway PrimeSuite

Podium

Nextech EHR

Manager Digital and Social Media

Relatient 2023-10-04 20:51:25

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Please read this review and do not sign up with Relatient. In my experience, they have constant service issues and no customer service line. You have to send an email and it can take weeks for them to respond. In my experience, if you try to cancel they will only allow you to cancel at your yearly renewal date even after your contract term expires and they won’t make a minute late exception even if their service is terrible. I asked them to pause our payments and service while we try to resolve the issues (I have hundreds of service tickets) and they cut off service, continued charging the account 446.00 a month and would not respond or verify. In my opinion, please look elsewhere and do not relive the nightmare I am with them. We are stuck for another 10 months and literally counting down the days to get rid of them!

Technical Service
Functionality
Customer service

Relatient

Overview

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