Relatient

Score1.5 out of 10

2 Reviews and Ratings

What is Relatient?

Relatient partners with health systems and medical practices - comprising more than 40,000 providers across the US - to optimize the patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. The solutions aim to reduce delays in care, improve communication, and enhance both the provider and consumer experience.

Categories & Use Cases

Ada Burrell View profile

Manager Digital and Social Media in Corporate at Town and Country Plastic Surgeons (11-50 employees employees)

Use Cases and Deployment Scope

Please read this review and do not sign up with Relatient. In my experience, they have constant service issues and no customer service line. You have to send an email and it can take weeks for them to respond. In my experience, if you try to cancel they will only allow you to cancel at your yearly renewal date even after your contract term expires and they won’t make a minute late exception even if their service is terrible. I asked them to pause our payments and service while we try to resolve the issues (I have hundreds of service tickets) and they cut off service, continued charging the account 446.00 a month and would not respond or verify. In my opinion, please look elsewhere and do not relive the nightmare I am with them. We are stuck for another 10 months and literally counting down the days to get rid of them!

Cons

Technical Service
Functionality
Customer service

Alternatives Considered

Podium

Other Software Used

Nextech EMR