Manhattan Active Customer Engagement vs. Relay
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
Relay | Score8 out of 10 | N/A | Relay+ is a communication device designed to be carried and worn by teams. It combines the power of a smartphone with the push-to-talk ease of a walkie talkie, allowing teams to communicate in real time. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Manhattan Active Customer Engagement | Relay | |
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| Small Businesses | Simplify360 Score7.8 out of 10 | Workplace from Meta (discontinued) Score8 out of 10 |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | Workvivo Score9.4 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | Workplace from Meta (discontinued) Score8 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Manhattan Active Customer Engagement | Relay | |
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| Likelihood to Recommend | 8.0 | 8.0 |
| Usability | - | 8.0 |
| Manhattan Active Customer Engagement | Relay | |
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| Usability | No answers on this topic |
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| Return on Investment |
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