Overview
What is Boomtown?
Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences…
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Get StartedPricing
Reactive
$99.00
Asissted
$199.00
Automated
$199.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Boomtown?
Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses.
Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences at scale. Boomtown also has an "expert" network where teams can access programmable remote and field services to augment their existing operations.
Boasting over 175 technology partners, over 350,000 business locations are served through the Boomtown platform, which has over 2,500 unique products and services indexed. Learn more about Boomtown at www.goboomtown.com.
Boomtown Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
Multi-Channel Help Features
- Supported: Live help chat
- Supported: Phone support
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Additional Features
- Supported: Chatbots for support automation
- Supported: Cross-organization ticket sharing
- Supported: Technology and network monitoring
- Supported: Field service management and dispatching
- Supported: Access to a premium network of expert remote and field service providers
Boomtown Screenshots
Boomtown Integrations
- Salesforce Service Cloud
- Zendesk Suite
- ServiceNow IT Service Management
- Freshdesk
- Slack
- TeamViewer
- Microsoft Outlook
- Google Calendar
- Line
Boomtown Competitors
Boomtown Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Canada, Japan, Australia, Germany, Spain, Mexico |
| Supported Languages | English, Spanish, Japanese, French |
Boomtown Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 30% |
