Boomtown

Boomtown

Score 5.0 out of 10
Boomtown

Overview

What is Boomtown?

Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses.

Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences...

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Pricing

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Reactive

$99.00

Cloud
per user

Asissted

$199.00

Cloud
per user

Automated

$199.00

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goboomtown.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is Boomtown?

Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses.

Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences at scale. Boomtown also has an "expert" network where teams can access programmable remote and field services to augment their existing operations.

Boasting over 175 technology partners, over 350,000 business locations are served through the Boomtown platform, which has over 2,500 unique products and services indexed. Learn more about Boomtown at www.goboomtown.com.

Boomtown Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts

Self Help Community Features

  • Supported: External knowledge base
  • Supported: Internal knowledge base

Multi-Channel Help Features

  • Supported: Live help chat
  • Supported: Phone support
  • Supported: Call scripting
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration

Additional Features

  • Supported: Chatbots for support automation
  • Supported: Cross-organization ticket sharing
  • Supported: Technology and network monitoring
  • Supported: Field service management and dispatching
  • Supported: Access to a premium network of expert remote and field service providers

Boomtown Screenshots

Screenshot of Customer interactions and a sample web chat interfaceScreenshot of Reporting, analytics, and customer insightsScreenshot of Technology and network monitoring for proactive supportScreenshot of Field service management for dispatching

Boomtown Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Canada, Japan, Australia, Germany, Spain, Mexico
Supported LanguagesEnglish, Spanish, Japanese, French

Boomtown Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews

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