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Manhattan Active Customer Engagement vs. Retool

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Retool

    Score8.1 out of 10
    N/ARetool is a UI software component library presenting a fast way to build custom internal tools, from the company of the same name in San Francisco, California.

    $10

    per month per user

    Pricing
    Manhattan Active Customer EngagementRetool
    Editions & Modules
    No answers on this topic
    Team
    $10
    per month per user
    Business
    $50
    per month per user
    Enterprise
    Custom Quote
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementRetool
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementRetool
    Low-Code Development
    Comparison of Low-Code Development features of Manhattan Active Customer Engagement and Retool
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Retool
    6.7
    3 Ratings
    23% below category average
    Drag-and-drop Interfaces00 Ratings5.02 Ratings
    Platform Security00 Ratings6.62 Ratings
    Platform User Management00 Ratings8.02 Ratings
    Reusability00 Ratings6.02 Ratings
    Platform Scalability00 Ratings7.93 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementRetool
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    Simplify360
    Score7.8 out of 10
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    AppSheet
    Score8.2 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Oracle APEX
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementRetool
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.3
    (3 ratings)
    Usability
    -
    (0 ratings)
    7.6
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementRetool
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Retool
    Works well in: Connecting directly to databases and APIs holding candidate data. Allows teams to easily drill into records from different data sources. Quick to build dashboards. It wouldn't work well without a team to actually get it set up. There is limited design/ branding, making it look very basic. Your team requires training because data can be overwritten easily. Having some knowledge with your whole team is super important, and if you work with contractors or non-tech people, this can be a huge issue.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Retool
    • Ease of use - someone with small amount of experience can use it.
    • Adaptability - you can build a lot of things with it.
    • Reliability - works quite well.
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Retool
    • Some Retool apps can become slow to load or refresh.
    • When multiple team members work on the same app, changes can overwrite each other or break functionality.
    • The UI/UX is pretty basic.
    Incentivized
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    Retool
    Because even though it is quite intuitive it is not the best tool I have ever seen.
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Retool
    We selected Retool because it offers the best balance of usability and power compared to alternatives like Appsmith, ToolJet, and OutSystems. It allows us to build much faster, with broad integrations and strong enterprise features like permissions and environment management. Competing tools were either too limited, required more engineering effort. Overall, retool support has been decent too.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Retool
    • Major impact - ability to build a backend system is huge.
    • Major impact - used every day by multiple people.
    • Major impact - ability to be used by less technical teammates.
    Incentivized
    Read full review
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