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Manhattan Active Customer Engagement vs. Seismic Knowledge

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Seismic Knowledge

    Score7.9 out of 10
    N/ASeismic Knowledge (formerly Lessonly Knowledge or Obie, acquired by Lessonly in July, 2021 and then by Seismic later that year) integrates internal company documentation into one single source of truth for knowledge sharing and management.N/A
    Pricing
    Manhattan Active Customer EngagementSeismic Knowledge
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementSeismic Knowledge
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    User Ratings
    Manhattan Active Customer EngagementSeismic Knowledge
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.6
    (3 ratings)
    User Testimonials
    Manhattan Active Customer EngagementSeismic Knowledge
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Seismic
    For fast and reliable lesson builders that anyone can learn, Lessonly is fantastic. We went from someone having to know basic HTML just to put a course up, to anyone who knows how to use a simple editor being able to take courses and assign them to their teams. We saved so much time and effort. In the case of customers wanting content, it becomes more tricky. There's not necessarily a good way to offer courses to people outside of your organization.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Seismic
    • Teams can ramp up training very quickly with personalized coaching at scale.
    • Sales acceleration and enablement with the right tutorials and templates.
    • On-demand practice exercises allow reps to learn and accelerate skills rapidly.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
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    Seismic
    • Reports can be a little tricky at first. It's not as "built out" as the other parts of the platform.
    • If you're wanting to sell or offer courses to people outside of your organization, this might not be the best software for you.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Seismic
    I have not used other products like Lessonly Knowledge. So far every organization I have worked at has used Lessonly Knowledge. I believe that says it all, it seems as though every organization prioritizes purchasing this tool for their employees. This is a good sign! I don't see our organization using another any time soon.
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    Seismic
    • Honing skills of reps about 1.8X-2X faster
    • Coaching reps to 60-70% more closed deals
    • Pursuing skills certifications for 30-40% more reps across teams
    Incentivized
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