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Manhattan Active Customer Engagement vs. servicePath™ CPQ+

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    servicePath™ CPQ+

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    servicePath™ CPQ+ is an enterprise CPQ and revenue lifecycle platform built specifically for mid-to-large technology service providers, including MSPs, SaaS, Field Services, Financial Services, and XaaS organizations. Unlike product-centric CPQ tools, servicePath™ CPQ+ is designed for complexity. It helps enterprises manage multi-region catalogs, hybrid pricing models, dynamic service bundles, and margin-sensitive deals in a low-code interface with agentic AI…N/A
    Pricing
    Manhattan Active Customer EngagementservicePath™ CPQ+
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementservicePath™ CPQ+
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementservicePath™ CPQ+
    CPQ
    Comparison of CPQ features of Manhattan Active Customer Engagement and servicePath™ CPQ+
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    servicePath™ CPQ+
    8.2
    1 Ratings
    6% below category average
    Quote sharing/sending00 Ratings7.31 Ratings
    Product configuration00 Ratings9.11 Ratings
    Configuration options00 Ratings9.11 Ratings
    Pricing rules00 Ratings9.11 Ratings
    Price adjustment00 Ratings9.11 Ratings
    Purchase history and open contracts00 Ratings7.31 Ratings
    Guided selling/Sales portal00 Ratings8.21 Ratings
    CPQ reporting & analytics00 Ratings7.31 Ratings
    CPQ-CRM integration00 Ratings9.11 Ratings
    Attachments to quotes00 Ratings7.31 Ratings
    Order capturing00 Ratings7.31 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementservicePath™ CPQ+
    Small Businesses
    Simplify360
    Score7.8 out of 10
    QuoteWerks
    Score9.8 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    QuoteWerks
    Score9.8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Agentforce Revenue Management
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementservicePath™ CPQ+
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementservicePath™ CPQ+
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    servicePath Inc.
    Very well suited to technology and technology service provider businesses. Very much best in its class for those focused on more than just vendor product resale.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    servicePath Inc.
    • Complex configured products and guided selling.
    • Ease of use and setup.
    • Simplification of the complex.
    • Integrations that enable technology companies to sell effectively.
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    servicePath Inc.
    • Seamless e-signature for order processing and records closure.
    • Support for evergreen contracts.
    • Offer for SME businesses.
    Read full review
    Likelihood to Renew
    Manhattan Associates
    No answers on this topic
    servicePath Inc.
    Quality solution built for our needs.
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    servicePath Inc.
    Very good usability just needs more documentation for new features.
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    servicePath Inc.
    A quality team who know their product and the industry they operate in.
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    servicePath Inc.
    ServicePath stood out from the rest due to: a) Product management including cost modeling, through CPQ, and client lifecycle management capability. b) Easy of use and simplification of complex scenarios. c) Easy to use, very capable, no code configured, and guided products.
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    servicePath Inc.
    • Positive impact on ROI: previous spreadsheet system was at a dead end.
    • Enabled new starters to be more productive early on.
    • Opened up the solution to improved commercial client lifecycle management.
    • Reduced errors and omissions.
    Read full review
    ScreenShots

    servicePath™ CPQ+ Screenshots

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