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Manhattan Active Customer Engagement vs. SupremeViewer

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    SupremeViewer

    Score8.9 out of 10
    N/ASupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts: client (SupremeViewer Client) and server (SupremeViewer Server). The users install SupremeViewer Client software on their devices to connect to host computers where the SupremeViewer Server is…

    $0

    Designed for personal and small business use (companies with less than 20 employees and revenue less than $5 million).

    Pricing
    Manhattan Active Customer EngagementSupremeViewer
    Editions & Modules
    No answers on this topic
    Free
    $0
    Designed for personal and small business use (companies with less than 20 employees and revenue less than $5 million).
    Enterprise
    Contact Sales
    Designed for enterprise customers (large companies with more than 20 employees and revenue more than $5 million).
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementSupremeViewer
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementSupremeViewer
    Remote Administration
    Comparison of Remote Administration features of Manhattan Active Customer Engagement and SupremeViewer
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    SupremeViewer
    9.1
    4 Ratings
    14% above category average
    Screen sharing00 Ratings9.14 Ratings
    File transfer00 Ratings9.14 Ratings
    Instant message00 Ratings9.04 Ratings
    Over-the-Internet remote session00 Ratings9.14 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementSupremeViewer
    Small Businesses
    Simplify360
    Score7.8 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementSupremeViewer
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.9
    (4 ratings)
    User Testimonials
    Manhattan Active Customer EngagementSupremeViewer
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    SupremeViewer
    SupremeViewer is best for troubleshooting technical issues on remote computers. You can do connections all over the world without any configurations. Just run or install and connect. It is secured and works behind NAT. The easy installation process without additional configuration helps a lot when our customers need to run the server.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    SupremeViewer
    • Remote Access
    • File Transfer
    • Quick and easy to use
    • Getting Screenshots for Analysis
    • Live chat during remote sessions
    • Multiple sessions to one server
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    SupremeViewer
    • Only email support
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    SupremeViewer
    At the beginning we used Windows Remote Desktop service. The main problem with Remote Desktop was that the remote computer needs a publicly visible IP address which will allow us to connect to that PC. For that reason we started using TeamViewer. TeamViewer works great behind NAT and with its free option was best solution for small company as ours. I think that now they are mainly targeting corporate customers and the price of their products is too high for us. This led us to look for other solutions. That's how we discovered SupremeViewer.
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    SupremeViewer
    • By using SupremeViewer we actually save on shipping costs and time.
    Read full review
    ScreenShots

    SupremeViewer Screenshots

    Screenshot of SupremeViewer Server, which allows remote access to the computer where it is running/installed. SupremeViewer Server authenticate users by providing ID and Password. Once the remote software is installed, the users can connect and work on these computers at any time.Screenshot of SupremeViewer Client. This allows users to connect and interact with remote computers and servers located anywhere in the globe via internet. The users can install or run this application on their local computer and use it to connect to a remote computer where the SupremeViewer Server is installed.Screenshot of the Installation and setup of unattended access to the remote device — this option requires to install a lightweight application on the remote computers. Once the remote software is installed, the users can connect and work on these computers at any time.Screenshot of the "run only" option, that lets the user troubleshoot a remote computer through an on-demand remote session, with no software installation required. It allows temporary remote access, without having administrative rights on the remote computer.Screenshot of an active remote session in SupremeViewer.Screenshot of SupremeViewer - active remote session.