TrustRadius
TeamViewer, from the German company of the same name, provides software for both remote support and administration and online meetings.https://media.trustradius.com/product-logos/5v/PN/4ZAW7KOFDJ2B.JPEGTeamViewerTeamViewer is fast, powerful and secure, but business licenses can be prohibitively expensive.2019-02-10T00:59:28.887ZThere are three main features of TeamViewer that are used by myself and across the clients I manage. Specifically, TeamViewer can be used as remote access for tech support. Once TeamViewer is installed on a client's system, it can be used as an on-demand remote access tool allowing for screen sharing and file sharing. Once the tech support session is done, TeamViewer is closed and the computer is no longer accessible remotely. The other main use is for a client to remotely access his or her work computer remotely. TeamViewer is set to open automatically at startup, and set with a custom password that can be used every time.,Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
A personal license is free.,Perhaps the biggest con of TeamViewer is it's pricing and licensing system. While a personal license is free, any form of commercial or business license is a minimum of $50/month. There used to be a one-time fee which was also quite expensive ($600+ depending on the license), but it was perpetual. Now, in order to use TeamViewer on a business level, you must pay the minimum $50/month. For occasional use, this fee is simply too high when there are other, less expensive options out there.
During install, you are asked if TeamViewer is being used on for personal or business use. When you select personal, all features of TeamViewer are available, but with a personal license. When you select business use, all the features are again present, but on a trial basis until a license is purchased. Unfortunately, if you accidentally install TeamViewer with a business license instead of a personal license, it is extremely difficult, if not near impossible to change the license. You cannot change the license on your own, you must contact TeamViewer with your machine ID for their support to change the license. However, TeamViewer doesn't guarantee that they will be able to change the license, and they quote you around 30 days to actually change the license, when the free trial itself is only 7 days. Once the business trial runs up, TeamViewer is effectively useless.
Continuing along the lines of licensing terms, if you install the personal version of TeamViewer, but TeamViewer detects that you may be using it on a business level, your license will automatically change from personal to business. TeamViewer detects this by monitoring how many client computers you connect to - if that number exceeds a certain value over a certain period of time (both are nebulous), the license is changed. This is an issue if you are using TeamViewer on a personal basis to provide FREE tech support to friends or family. If this occurs, you again have to contact TeamViewer and hope that they will respond to your request and change the license back to personal.
On a more technical note, TeamViewer cannot relay certain key commands to a remote machine such as cmd-tab (Mac) or ctrl-tab (Windows) to quickly tab through open applications, ctrl-alt-delete (though there is at least a menu item allowing that key command to be sent), and other interface-related items. Typically, the key commands that cannot be sent are related to deep system integration.
While TeamViewer, as a remote access viewer, can be easily installed on iOS or Android - to use it for screen sharing functionality (wherein a user can share the screen of an iOS device) you must be using a business license.,7,Before TeamViewer went to a subscription model, its initial high cost paid off over time. While the initial investment was high, the return on it paid off over the course of a couple of years.
With the subscription-based model, for a small business, the high cost may not be worth with the investment.
For a large business, or a business who relies heavily on remote tech support, the high subscription cost may be worth it.
Because TeamViewer is subscription based, a business must calculate how much money it will make on remote support vs. how much TeamViewer actually costs.
In my personal business, I have moved to a competing platform as a result of TeamViewer's shift to a subscription - the investment was no longer cost-effective.,LogMeIn Central, LogMeIn Pro and LogMeIn Rescue,Altaro Hyper-V Backup, QuickBooks Enterprise Solutions, Adobe PhotoshopAaron PinskerGreat and effective remote access tool2019-04-27T20:25:30.746ZTeamviewer is used by our department to facilitate our school application with our students and professor. It is a great remote access desktop that allows us to troubleshoot and solve problems remotely in a faster and a convenient way. Also, it helps us to improve our communication between our IT department and the other department in a safe and effective way.,Easy to use software.
Simple installation and fast to use.
Doesn't consume a lot of data.
Very safe and secured.,Mobile application needs to be enhanced.
During network fluctuation or internet breaks, we have to restart the software and start again.,9,Very convenient platform for us and for our staff members and students.
Saves a lot of time and effort.,Canva, Adobe Illustrator CC, Google Drive, TrelloDarren MegginsonHow TeamViewer saves us time and builds customer loyalty2019-04-27T18:22:03.269ZWe actively use TeamViewer for supporting our users. It is also used as remote access on our own computers when traveling. We use it from our Linux PCs to help our users and subscribers using Windows, Linux, and Mac without any problem. It saves us most of the necessary travel that would be required without it. We are able to solve most technical support problems and satisfy our customers remotely.,It is multiplatform and supports all desktop and mobile platforms.
You can easily transfer files with a simple drag and drop.
Provides a quick connection.
Allows a secure connection.,Sometimes the screen gets blocked.
In some cases, it requires a user present at the other end.,9,Helps us avoid a lot of travel.
Clients get helped or repaired very quickly.
Clients are often impressed by the efficiency.,VNC ConnectGregory PecqueurTeamViewer gets the (remote) job done with customizable configuration to match your environment.2019-04-25T12:59:10.519ZWe actively use TeamViewer for supporting our users (5000+ user base) remotely without having to know what their IP address is. So even if they are outside of the company networks, we can still get to them without issue. It is very handy and the users can demonstrate the issue they are experiencing which will allow us to attempt to resolve it.,It keeps track of remote hosts well, letting me know once they are online after a reboot for example.
The security is customizable so you can lock it down pretty well.
The speed of the remote display is very good and is also customizable if you are connecting to a slower link.,Would be good if logs were kept in a centralized location so it can be determined quickly who remoted into what computer.
A native Linux application would be good to have as right now you need to run it through Wine.
Wish it would support a little older Android mobile device versions.,9,While up front, TeamViewer isn't the most inexpensive tool out there. You don't have to worry about ongoing maintenance costs as you own that version outright.
TeamViewer allows the techs to remotely and immediately diagnose end-user issues without having the computer brought to them. Saves time!
TeamViewer's easy configuration and connection initiation allow the most inexperienced computer users to request remote help quickly.,Splashtop Business Access and LogMeIn Pro,Splashtop Business Access, Wireshark, LibreOfficeRoger MialkowskiEssential in an IT technical support environment2019-03-29T21:57:48.560ZToday, I am no longer part of the company, but when I was there, I used it a lot for support of users, services, and equipment. There is a company branch in another city and Team Viewer was the right tool for most technical actions. Helped with managing time, incidents, and SLAs.,Practicality: it is a very practical tool, easy to use, and intuitive. By mobile or web application, fast access to customers.
Availability: anywhere, on the mobile or via the web we can use the tool in a satisfactory way.
Adaptable: The tool adapts to the internet connection, allowing remote access to be possible.
Features: I use it to transfer files, screenshots for presentations and meetings a lot, always satisfactorily.,My experience has always been satisfactory, no complaints. But with regard to the commercial version, I believe it could improve the plans/values, it was difficult to convince the company to buy, but in the end, it worked.,9,Reduced costs: With remote support, you almost did not have to send staff to the site, especially at the branch office, generating fuel savings, over time.
Time management: fast support, avoiding loss of SLA, and team embezzlement.,,Skype, Fortinet FortiGate, Microsoft VisioGledson Rodrigues
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TeamViewer
1201 Ratings
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