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December 15, 2020
We have deployed it on all of our desktops for easy troubleshooting access for quick support for both the end user and our Help Support staff.
It was easy to setup and use. We are able to support laptops, desktops, and phones with a click of a button. Super fast and steady connection.
It was easy to setup and use. We are able to support laptops, desktops, and phones with a click of a button. Super fast and steady connection.
- Quick Support to desktop.
- Scheduling meetings with video and phone support.
- Sharing a desktop for meeting.
- Maybe forcing the two-factor mode.
- More information in regards to privacy issues and notifying the end user.
- Maybe some videos for the end users.
November 23, 2020
TeamViewer has been used across the whole organization for a long period of time. Many departments, especially the ones that work closely with others and share the same information system, would often use it in order to check each other on entries or to improve or correct the previous ones. If the associate working on data entry isn't clear on something, a supervisor would connect and show the appropriate steps to be taken remotely. This would allow the supervisor to make sure that errors are avoided and also allow the associate to better understand the process and the correct procedures. Overall, it is a win-win situation.
- Reliability
- User-friendly interface
- Ease of file transfer
- Live chat
- Security
- Version support (newer versions do not support clients with older ones)
- Connection stability
- Multiple connections
October 30, 2020
There are three main ways we use TeamViewer - it is a great tool to share desktops, applications or collaborate on documents in a geographically spread team. It is also embedded in some of our applications as a tool for IT helpdesk, to access remotely our PCs and notebooks by performing diagnostics, repairs of the installed software or performing ad-hoc updates. Frequently is it used also as a collaboration tool, where we share the application among more people and allow to hand-over command of the local machine to the other party. It is better to allow the user to perform the necessary changes, instead of letting him or her to explain it by phone or email.
- Desktop sharing and remote control of the remote machine, within the full version without time and other limitations
- Good for web meetings
- It is integrated (or can be integrated) to MS Outlook
- It is web-based and easy to use
- Allow a single sign-on on our computers, one has to remember another login (maybe it is a built in feature, but I have not found how to to set it up) and it is not worth spending more then few minutes on such "improvement"
- There are limitations regarding sharing large files, if I want to share within a meeting a 2 GB data file, have to use another cloud service, which means another login, another app, another interface - would be helpful to integrate large volume data sharing
- By working at the client site, there are frequently proxy server limitations, and TeamViewer does not work there.
- Remote wakeup for the partner PC - if I work remotely on another computer via TeamViewer and the other PC hibernates or restarts etc. it is impossible to reconnect and continue with the work, one has to physically access the remote computer and start a new session
October 14, 2020
We use TeamViewer specifically from ICT for support purposes, where we connect to users remotely to take control of their computers to address the various challenges users experience. With the COVID-19 Lockdown, TeamViewer has been a vital tool and allowed us to work as if we were in the office. It is no doubt, our worked more than doubled, and without TeamViewer, we wouldn't have been able to make it, looking at the fact that most of our users are not tech savvy, and as such, explaining simple steps, was a huge challenge.
- The ability to resolve problems remotely.
- Speed and efficiency to connect to users' computers using the corporate portal where you can see all connected clients.
- Reporting, which gives us an overview of the Return of Investment on the product.
- The main challenge we experience with the product, is when we need to perform a task which requires elevation, as you can no longer have control of the remote computer, but to try and get the end user to follow instruction.
- I think just like with some earlier edition, where one could deploy a script along with the customized client to deal with these, it can go a long way. In some cases, even though you can get the user to elevate, they will still struggle to do certain things.
- Another way TeamViewer can improve the product, would be to allow a web based connection method, without the need to download and install the QuickConnect App, as many of our elder generation users, will be able to click the link to download the app, but cannot locate the download from their browsers or folders.
August 14, 2020
TeamViewer WAS used across our entire organization for several years. We used it to remotely access customers' machines as well as unattended access for our own devices. I would not recommend TeamViewer. We interfaced many problems and clunky security that made usage slow. Additionally, many clients' firewalls would not allow the download of their exe file. Because of these frustrations and our growing cost due to license numbers, we searched for alternatives and moved to the Zoho Assit platform which is faster, easier to use, and significantly cheaper. We thought we had cancelled our auto-renew, but apparently we did not. We contacted TeamViewer within two hours of the renewal to cancel. They acknowledged that we had not been using TeamViewer for months, however, their fine print required cancellation 28 days prior to renewal. Nice, really nice. They are enforcing a 365-day contract less than 2 hours into it. I fully admit we agreed to those terms, however, is that how anyone wants to be treated? We are less than half of one percent into the subscription, refund 80% and keep 19.995% for your 'trouble.'
- Easy-to-use interface.
- Fast connectivity.
- They do a great job at marketing their product.
- Care about your customer.
- Don't sucker punch people with fine print.
- Have a policy for pro-rating terminations.
September 30, 2020
The two owners (myself included) use or have used TeamViewer to stay connected to our company computers/terminals when we are at home, on the road, or out of town. It enables us to work from home, and to stay connected even when traveling for seminars, meetings, and etc. Or even if we want to check in while on vacation!
- Team Viewer provides a secure and efficient computer to computer connection, allowing us to access our main screen with a laptop (or etc) remotely.
- Team Viewer is robustly designed and has many capabilities.
- Team Viewer connections times, with good wifi or high speed, are fast. Accessing a another computer screen remotely seems almost as if you are at the computer/screen itself.
- For my/our use, we would be happy to have a less costly version of Team Viewer that would give us remote access only.
- Two problems that we have experienced have to do with the company itself, and not so much the product: (1) Automatic renewal and they make it (almost) impossible to cancel, unless you contact them at least a month prior to renewal. (2) It is very difficult to reach Customer Service.
September 03, 2020
It was being used to provide remote access to a shared computer, which is no longer needed. It was also being used to allow me to provide remote support or access needed files when away from the office.
May 27, 2020
We used TeamViewer to remote into our customers servers to trouble shoot technical issues. It's important that we have a secure and reliable connection because we are dealing with sensitive health data.
- Secure connection.
- It's not as simple or straightforward for small team of users.
- Customer support is poor.
- Business practices are poor.
April 16, 2020
I am using it in our organization, we are using it for a great remote access. It provides a quick connection and supports many platforms like computers, phones, iPhone and still it does not consume much of the data connection and also automatically connects when your data gets refreshed after interruption. TeamViewer is very easy to install and very easy to use as well. You can simply collaborate with your employees and give them your valued suggestions in case of any troubleshoot so it is good for their training.
- I love to transfer my files on my desktop though sometimes it takes time, but still I am having an incredible experience with it. It has great features and functions for organizing our data.
- I mostly use it through my phone and it has made easier for me to assist my clients and to keep an eye on what they are going through regarding any troubleshoot.
- It works as security system efficiently and detects any issues going on in my devices and provides me with notifications. With TeamViewer I am not at all worried about my security and privacy.
- I have to face some backup issues while working if internet connection is broken.
- I also face some issues during file upload because heavy files require much time to upload.
March 27, 2020
I can say that TeamViewer software is installed on all computers in the organization, and we are the ones who administer this tool. With the software installed, we were able to resolve more than 90% of user technical calls by accessing the computer remotely. It has been advancing and helping the organization's IT support team a lot.
- Quick access and problem solving.
- Saving disk space.
- Reduction of travel in the company.
- It always depends on the internet.
- Sometimes there is a delay in the connection.
February 27, 2020
I often have to work remotely and this was the tool I used to ensure that I could still get into my system when working from offsite, a remote location or from home. I leave TeamViewer running on the host machine and then remote in when required. The primary concern was reliability as I needed something that wouldnt crash or shut down since that would significantly impact my work. In all the time I used this, I never ran into that issue.
- Being able to reboot and still connect back to the host machine is a life saver. There might be times when your PC locks up or an update causes the system to reboot. In those scenarios you want something that will reconnect and get you back in.
- It is super reliable. I counted heavily on it to not crash or close itself when needed and it never let me down. Nothing worse than think you can remote into your PC and finding out your remote tool wasnt running. Never had this issues with TeamViewer.
- Speed was also really good. Working from Hotels etc means I am not always on blazing fast internet so I needed something that would work well even on low bandwidth. This performed admirably.
- The mobile version is a little difficult to navigate. I understand part of that is because you are using it on a smaller screen and controlling a different OS but it can still do better in that scenario.
Being an engineering consulting company means we have a lot of clients that we need to support remotely because most of our clients are not within driving distance but also need 24/7 support. We use TeamViewer to quickly log into client computers to do troubleshooting or test software with hardware that is only available at the customer site. It cuts down on travel costs and greatly improves our response time.
- Ability to keep a list of multiple computers across a lot of sites. The organization and grouping is nice.
- I can use it on my PC, Mac, or iPhone and it works great on any platform.
- It supports multiple screens very well.
- It’s version specific so if a client has a newer version installed then I have to pay to upgrade.
- They swapped to a subscription model instead of a one-time purchase.
- If the network connection is poor I have to try multiple times in order to connect to the computer.
- It’s not extremely reliable when it comes to being able to connect to remote computers every time.
October 15, 2019
We use Team Viewer to provide remote support to clients. Each support technician has access to the quick support function and also a grouping of clients that are assigned to them.
- Custom branding: the customer sees our brand, our logo, and our text when they open Team Viewer.
- Ease of use: our technicians can simply click a computer on their dashboard and be connected to the client in seconds. Once connected, we can easily support the client, drop files, and use a whiteboard function if need be.
- File transfers: file transfers are easy to do through Team Viewer by using the inbuilt tools on the toolbar.
- Custom branding: while the option to custom brand what the customer sees when they open Team Viewer exists, the option to customize the program as a whole (like what Screen Connect does) does not. Team Viewer is not 100% white label, as you cannot change the program name, icon, or taskbar settings.
- Annoying popups: we purchased the pro version of Team Viewer 12. The next month Team Viewer 13 came out. Since that day, we have gotten constant popups and emails offering us discounts to upgrade to the next level. Even after clicking the option to never show again, the annoying messages return within a day or two.
- Two-factor authentication: perhaps a necessary evil? But who on earth is going to want to add a computer to our account if they are not being supported by us or have access to that account? Each time we add a new computer to our account, we must verify it through a link sent to our email, which we don't always have access to. It's an annoying and timely second step that should not be required.
December 23, 2019
It is used to support client workstations and home computers. We support a variety of non technical and less savvy users. This allows for easy remote access, but allows for peace of mind of each computer owner that their PC is both secure (thanks to the option of ad-hoc password access) as well as continual support to be able to make things right. TeamViewer is priced well and easy to use. It is also used as a VPN alternative for some users/systems.
- Easy to use by both support staff and customers.
- Has a variety of strong options, including password protection that has useful features.
- The TeamViewer website could be easier to use.
- Pricing could be better.
August 15, 2019
Teamviewer is so far the most preferred software in my org for everyday remote support requests for installing software and other troubleshooting tasks as and when they arise. It is well built with an enterprise-grade UI and minimalistic learning curve to start off using it. The value it brings to our organization is tremendous and its easy portability between different systems is a great plus.
- Easy to access from any type of device, be it tablet, mobile or PC
- Its multiplatform interoperability is just awesome
- Ease of use is simply adorable
- Commercial user license is on a higher side which restricts small company users to utilize its services
- Some good efforts to be made in order to make it more stable on the premises having lower bandwidth internet connection
Teamviewer is used by the IT Support team to help troubleshoot users remotely. It is used for the entire organization and helps when users are having issues and cannot fix it themselves.
- Remote control access.
- Ease of use.
- A widely popular software.
- Better support for Mac.
- Better support for iPhone.
December 02, 2019
TeamViewer software is used in our company Grupo Boticário intensively by the user support team. All so-called technicians involving any type of remote access is the TeamViewer tool that is used. It is very practical and easy to use by everyone. The user only needs to have the tool installed, and access is guaranteed with the ID and password.
- Time optimization
- Easy and fast remote access
- Efficient support
- Always needs internet
- If the internet link is too bad, access is slower.
November 13, 2019
TeamViewer is being used as a helping tool for software support teams in our organization. We assist customers with connecting into their machines and give them walkthroughs of the processes and record and report issues with video evidence of the happenings. Recordings from TeamViewer play a vital role in recording a case for the Dev team to see the issue and then work it out accordingly.
- Good Remote Connection
- Good Recording
- Connecting at a good frame rate so does not lag mostly
- Is not a high bandwidth consumer
- Once a recording is completed, the other attempt of recording a session mostly does not respond
- More work on resolution and frame rate
- Multiple number of connections to the same session
TeamViewer is a wonderful solution for providing support via remote desktop and training. It is part of our department for more than 2 years and being used every day. We can connect between devices and perform troubleshooting for our clients and also provide training to our teams in other offices. This goes beyond any doubt that TeamViewer is certainly the best and trustable solution for remote support.
- Easy accessibility of all the devices - desktop, laptop, tablets or mobile.
- Fast and uninterrupted file transfers.
- Easy to deploy in the company.
- Supports all the major platforms.
- Remote session lags if the bandwidth is below average.
- The mobile application has limited features.
August 29, 2019
TeamViewer is used in Support for folks who have non-network joined machines.
- Ease of use.
- Ease of implementation.
- Admin Rights.
- Making support's user password resets easier.
December 16, 2019
The TeamViewer tool is used by the company's IT department. More specifically, the remote technical support team. With this software the team makes technical calls remotely without moving to the site. All problems are solved quickly thanks to remote access. The interface is super friendly, clean, beautiful and easy to use.
- Fast remote access.
- Secure with encryption.
- It always depends on the speed of the internet.
- A little delay rarely.
December 11, 2019
TeamViewer is used in our organization as a method of support between existing employees as well as between us and clients. We use this to help troubleshoot noncorporate computers or client computers when there are technical issues with our website or other tools.
- Ease of use.
- Ease of integration.
- Support management.
- Support accounts.
At my previous position, we used TeamViewer two-fold. One for IT troubleshooting network/PC issues remotely and secondly, to update the presentation slideshows on multiple monitors across two campuses, one in Florida, one in Massachusetts.
- Login is seamless to any installed base via the app.
- Multiple user access streamlines workflow.
- Remote access to multiple desktops at work.
- When a system has a pending Windows update, TeamViewer has connectivity issues.
- Set the number of users able to be logged on at once. Someone needs to log out for someone to log in at certain points.
- File uploading remotely to an active desktop has connectivity issues.
August 13, 2019
Software for remote control, desktop, and file transferring and sharing between computers. Provides remote support and collaborative online. You can connect to different remote computers and laptops. Is a remote access solution that helps improve your business. Easy to use, very good features. Can also use the web conferences option in a remote mode.
- Remote support
- File sharing
- Collaborative online
- Slow internet connections do not help their productivity
- Remote Support
- Sharing files
November 15, 2019
We use TeamViewer in all departments. For us, it's an easy way to give access to a personal assistant or a help desk assistant. We use several applications for different vendors and TeamViewer is a tool used for all of them. This tool helps us to collaborate and save time when troubleshooting to get a solution as fast as we can.
- Easy to use.
- Everyone knows about it. And It's very easy to get and install.
- One side license is enough to start using it.
- The option to save the session with an administrator password helps to improve security and user control.
- The price of upgrades. It supposed to be a lifetime license but it's not when you realize that the version you get goes obsolete and migration is almost as expensive as getting a new license.
- It does not have a lockout option to avoid both users (local and remote) to control at the desktop at the same time. Change controls between users would be a good improvement
- License scheme. A subscription license including upgrades could be better.
TeamViewer Scorecard Summary
Feature Scorecard Summary
What is TeamViewer?
TeamViewer
aims to empower users to connect anything, anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration
capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 2.5 billion
devices and serves at least 40 million concurrent connections at any time.
Founded in 2005, the company employs more than 1,200 people globally.
Categories: Web and Video Conferencing, Remote Desktop
TeamViewer Video
Introduction to TeamViewer
TeamViewer Integrations
TeamViewer Competitors
GoToAssist Remote Support, SolarWinds Dameware Remote Support (DRS), BeyondTrust Remote Support (formerly Bomgar)
TeamViewer Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Business | 49.00 | Per Month |
| Premium | 99.00 | Per Month |
| Corporate | 199.00 | Per Month |
TeamViewer Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |