Reviews (1-25 of 161)
Review: "TeamViewer is fast, powerful and secure, but business licenses can be prohibitively expensive."
- Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
- TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
- During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
- TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
- TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
- Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
- While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
- With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
- TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
- A personal license is free.
- Perhaps the biggest con of TeamViewer is it's pricing and licensing system. While a personal license is free, any form of commercial or business license is a minimum of $50/month. There used to be a one-time fee which was also quite expensive ($600+ depending on the license), but it was perpetual. Now, in order to use TeamViewer on a business level, you must pay the minimum $50/month. For occasional use, this fee is simply too high when there are other, less expensive options out there.
- During install, you are asked if TeamViewer is being used on for personal or business use. When you select personal, all features of TeamViewer are available, but with a personal license. When you select business use, all the features are again present, but on a trial basis until a license is purchased. Unfortunately, if you accidentally install TeamViewer with a business license instead of a personal license, it is extremely difficult, if not near impossible to change the license. You cannot change the license on your own, you must contact TeamViewer with your machine ID for their support to change the license. However, TeamViewer doesn't guarantee that they will be able to change the license, and they quote you around 30 days to actually change the license, when the free trial itself is only 7 days. Once the business trial runs up, TeamViewer is effectively useless.
- Continuing along the lines of licensing terms, if you install the personal version of TeamViewer, but TeamViewer detects that you may be using it on a business level, your license will automatically change from personal to business. TeamViewer detects this by monitoring how many client computers you connect to - if that number exceeds a certain value over a certain period of time (both are nebulous), the license is changed. This is an issue if you are using TeamViewer on a personal basis to provide FREE tech support to friends or family. If this occurs, you again have to contact TeamViewer and hope that they will respond to your request and change the license back to personal.
- On a more technical note, TeamViewer cannot relay certain key commands to a remote machine such as cmd-tab (Mac) or ctrl-tab (Windows) to quickly tab through open applications, ctrl-alt-delete (though there is at least a menu item allowing that key command to be sent), and other interface-related items. Typically, the key commands that cannot be sent are related to deep system integration.
- While TeamViewer, as a remote access viewer, can be easily installed on iOS or Android - to use it for screen sharing functionality (wherein a user can share the screen of an iOS device) you must be using a business license.
Unfortunately, TeamViewer's licensing system is borderline awful. Not only is the base price ($50/month) extremely high, making it out of the reach for many small businesses, it is nearly impossible to switch from a business license to a personal license if that is needed. To make matters worse, TeamViewer support is generally unresponsive when it comes to licensing requests.
- Teamview has a very intuitive and friendly user interface. This makes it time saving since no need to go through any form of training.
- Teamview also transmits both sound and image signals and I can therefore listen to sound notifications from a PC I am connected to.
- It is also provided for free and this means my organization saves on finances instead of purchasing other software.
- Updates are also made frequently to cover the latest aspects as well and this helps in resolving previous version issues.
- The bandwidth consumption is quite hefty. This is an area they can improve for better customer experience
- If guest login is not set, then TeamView requires a user present on the other end to accept a connection request.
- Remote access from anywhere as long as you have an internet connection.
- File Sharing is simple and easy
- Ease of Use for any users and is not dependent on experience or technology knowledge.
- Chat is a great feature when both users are limited in telephone or cellular access.
- None that I have noticed.
- TeamViewer has got both remote access as well as online meeting features without the need for two separate products.
- TeamViewer is platform independent, supporting all desktop and mobile platforms.
- TeamViewer is well designed with multi-monitor support and is built extremely secure.
- Security features are difficult to configure.
- We have experienced connectivity problems with TeamViewer after upgrading the operating system to Windows 10.
- The firewall needs to be reconfigured when TeamViewer is upgraded.
- You can easily transfer files with just drag and drop.
- It allows meetings in conferences.
- In addition to sharing the desktop, you can also make audio and video calls.
- It is ideal for online technical support.
- The price is not so cheap, especially in the corporate version. But in most cases, the free version is more than enough.
- File transfer can be slow when the size of the files exceeds 10MB.
- Licenses should be compatible with each new version that appears.
- The software itself is a powerful support and control tool, extremely easy to install, configure and use, so with a minimum induction, practically any user with internet service and the respective access permits, can connect from their house with the office server.
- Not only allowed access to people who were in remote locations with the server of the central office, but also constituted an additional way to offer technical assistance to these people, in case they require it, being constituted together with the use of the whataspp tool is fundamental to the daily life of some of our workers who normally do field work.
- - A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
- Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.
- TeamViewer is very good at allowing the local install to stay "alive". When I say that I mean, the access ID doesn't change, so the vendor doesn't have to type in the access code every time they want access. The only thing they need to enter is the password, so its ease of use is good
- TeamViewer has a local FTP\SFTP\File transfer agent so it can send files to the local install, which is very helpful
- The install and runtime takes up very little CPU and Memory
- Its launch time can take longer than other remote access apps.
- There are times the app doesn't launch when clicked and you need to kill the services in task manager to get it to work
- Concurrent user licenses (called Channels). This was probably the most important factor for us. No wasted cost for Named User licences who rarely used the product. Only need to budget for how many licenses may be needed at the same time. We may have 20 supervisors that need to use TeamViewer, but never more than 3 would ever need it at the same time, so 3 licenses is all they need instead of 20.
- When we purchased, there was the option for "permanent" licenses, so we paid more up front, but don't have to pay an ongoing fee. This would require another large cost to upgrade to a new version, but our use case has not required the new features, so our costs have been low. This was a large deciding factor when we purchased.
- Fast remote control of user computers. Has been less laggy than other remote control options we have used. I know there are many options and updates over the years, but TeamViewer was better back when we got it, and it has not let us down yet.
- The ability to have remote access to the Login screen, so we can still gain access after a computer reboots and has not been logged into yet.
- Number One: No ability to have blended audio conference with VoIP and Phone on the same bridge. This is/was the only thing holding us back from dropping our other meeting service/software and moving all meetings onto TeamViewer.
- I don't think they have a "permanent" license option anymore. I understand a subscription model is good for most companies, but some get way more value out of a permanent option, depending on their use case. Even if we could keep our few permanent licenses of an old version, and subscribe to more licenses of the new version, but the way it is now, we have to upgrade/lose the old licenses to get any of the new ones, or have to get the new licenses on a separate company/contract.
- The versions are not compatible with each other. If a user accidentally updates their version (which they are constantly prompted to do), then when Support tries to connect, it says the versions don't match, and we have to talk the user through removing the new version, end task the process, and use the correct version.
It is not well suited for meetings with external parties who likely need the option of VoIP/Phone, and may not be able to use the option that others on the call have chosen.
- Team viewer provides a fast connection time which is amazing in my opinion. With the world always on the go, we really don't have time to sit and wait for a proper connection. It's instant, it's fast, and it's reliable.
- Competing assignments and workloads from anywhere. There are times when of course you need to take your work with you. Team viewer allows you to get the job done regardless of where you are, granting access to important data, files, etc in a secure dependable fashion.
- Allowance for team members to access your info. This is important because at times you need to have to ability to grant access to certain things to your team members, this program allows you to do so.
- Certain security aspects can be done away with. You don't really want to be tussling or going back and forth with so many security measures. Yes, security is great but at times it can be counterproductive.
- The pricing can be a bit much if you plan on having a lot of users.
- It allows for access and control of remote machines for troubleshooting computer problems.
- It's great for teaching coworkers when they are working from home and need to access files how to set up and connect a VPN.
- TeamViewer is a really quick way to connect to a work computer from home to access files and folders.
- TeamViewer is an invaluable resource when it comes to remote instruction and enables a direct, immediate connection and control of another person's machine to walk them through program use or computer maintenance.
- It would be nicer if the viewing area for the remote machine were a little larger or could be more easily resized. Sometimes, the remote computer's taskbar is difficult to see or access.
TeamViewer is used across the company. Our support team uses it to solve and troubleshoot IT issues through screen sharing and remote control. I use TeamViewer to connect to my office computer while out of the office. At our company, we also use other TeamViewer capabilities/functionalities to promote efficiency at work. We use it as a tool for collaboration, file sharing, project management, web conferencing and meeting.
- It’s easy to use and set up.
- Allows remote access from any location to any client computer.
- Supported across different operating systems.
- Bandwidth consumption is high.
- Subscription model works fine but it could add more value to us if we could still have a permanent option.
- It sometimes hangs up and becomes difficult to navigate on phones.
- Best thing about TeamViewer is that is comes free of cost, as we use it in high volume.
- TeamViewer is easy to use and quick to learn which saves a lot of time. Its efficiency is amazing, along with its great features.
- Remote access to other computers and laptops is truly a life-saving feature for me.
- Sometimes we experience lags during a connection and it breaks the ongoing training.
- Video quality can be improved.
- Easy to install and configure.
- Allows remote connection to different devices to share and control their resources.
- You can perform remote updates between clients.
- It allows you to create VPN networks in a few clicks.
- You can configure the image transfer quality to improve the experience.
- It does not allow connection between new and old versions.
- The VPN always needs human intervention to reconnect if it loses connection.
Review: "TeamViewer is a brilliant solution for enterprise or personal remote desktop management when native services (e.g. Microsoft RDP) aren't an option"
- TeamViewer performs surprisingly fast, particularly on enterprise-grade internet connections, especially when compared to other options (e.g. Chrome Remote Desktop which I also love).
- TeamViewer is very secure, although you do have to set it up to be that way.
- TeamViewer is very easy for even less tech-savvy people to use. Open it up and click on the remote machine.
- The default settings aren't particularly secure or easy for people to remember.
- It can be a bit tricky to walk remote users through downloading and installing it the first time.
- Like many other remote access programs, it doesn't always update the display of some programs since it's essentially mimicking a monitor and not every program will update its interface unless a real display is viewing it (e.g. Handbrake).
- Being able to reboot and still connect back to the host machine is a life saver. There might be times when your PC locks up or an update causes the system to reboot. In those scenarios you want something that will reconnect and get you back in.
- It is super reliable. I counted heavily on it to not crash or close itself when needed and it never let me down. Nothing worse than think you can remote into your PC and finding out your remote tool wasnt running. Never had this issues with TeamViewer.
- Speed was also really good. Working from Hotels etc means I am not always on blazing fast internet so I needed something that would work well even on low bandwidth. This performed admirably.
- The mobile version is a little difficult to navigate. I understand part of that is because you are using it on a smaller screen and controlling a different OS but it can still do better in that scenario.
I wouldnt use it for transferring or sharing large file sizes. I dont think the tool is designed for that.
- Remote connection to any laptop, desktop or iPhone /iPad.
- Works well on bandwidth limited connections.
- Easy and secure to use.
- The GUI for the latest version seems less intuitive than previous versions.
- TeamViewer performs surprisingly fast, particularly on enterprise-grade internet connections, especially when compared to other options
- TeamViewer is very secure, although you do have to set it up to be that way
- Remote access to stationary workstations
- Flexibility. You can control your remote client from virtually any device, be it a desktop, laptop, server or even iOS/Android mobile devices. And the communication is established via secure UDP connection, with the option of configuring a dedicated VPN tunnel if required.
- Scheduling meetings with video and phone support
- Ability to view two remote computers at once
- TeamViewer can monitor the software of some type installed within its program to detect when commercial use is suspected, as it requires the license to be purchased for the commercial use.
- It can not share the huge files and it lags from time to time.
- Remote assistance installing new software.
- Remote troubleshooting for system issues.
- Remote access to stationary workstations.
- I would like to have an option for sessions to terminate after designated idle periods.
- Better performance when working with fine detail programs such as photoshop.
- Better navigation in the Android App.
- Remote accessibility to personal and office computers.
- Multiple people can access the same computer remotely at the same time.
- Easy to use. Only ID and password are required to access the computer. And customized ID and password can be set.
- Different versions need to be compatible with each other.
- Sometimes screen gets hung-up.
- File transfer functionality is a little bit difficult to use. It can be improved further.
- Very useful if you need to use computers from different places with agility.
- Incredibly simple installation.
- Simple interface.
- Very dependent on the quality of the connection.
- Many times the delay gets in the way a bit.
TeamViewer Review: "A remote relationship for attention and solution of events or certain problems."
- Helps solve issues I encounter while working remotely
- I would like to see a wider menu of options to avoid the loss of options; right now it is visual only.
- Can't think of others. I like how the actions and management facilitate me.
- Remote connection to any fixed or mobile device.
- Very fluid remote access, also allows you to configure the quality of it to take advantage of your connection and improve the experience
- Sometimes the updates make the versions obsolete in the client, preventing us from connecting.
- We would like to see a more native version in Linux
- Invitation for one-time-only sessions.
- You can just share credentials for one session to the other user, and you don't have to worry that they will connect to your computer without your approval in the future.
- Set up unattended access
- Great solution for permanent connection to the end PC.
- Meetings, phone and video calls
- Team Viewer does not work through the proxy servers, which is a great minus for anyone that wants to be cautious about their presence on the open network.
TeamViewer Scorecard Summary
Feature Scorecard Summary
TeamViewer Technical Details