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Filter 1389 vetted TeamViewer reviews and ratings
Reviews (1-25 of 194)
October 15, 2019
Remote support, for the right situation
We use Team Viewer to provide remote support to clients. Each support technician has access to the quick support function and also a grouping of clients that are assigned to them.
- Custom branding: the customer sees our brand, our logo, and our text when they open Team Viewer.
- Ease of use: our technicians can simply click a computer on their dashboard and be connected to the client in seconds. Once connected, we can easily support the client, drop files, and use a whiteboard function if need be.
- File transfers: file transfers are easy to do through Team Viewer by using the inbuilt tools on the toolbar.
- Custom branding: while the option to custom brand what the customer sees when they open Team Viewer exists, the option to customize the program as a whole (like what Screen Connect does) does not. Team Viewer is not 100% white label, as you cannot change the program name, icon, or taskbar settings.
- Annoying popups: we purchased the pro version of Team Viewer 12. The next month Team Viewer 13 came out. Since that day, we have gotten constant popups and emails offering us discounts to upgrade to the next level. Even after clicking the option to never show again, the annoying messages return within a day or two.
- Two-factor authentication: perhaps a necessary evil? But who on earth is going to want to add a computer to our account if they are not being supported by us or have access to that account? Each time we add a new computer to our account, we must verify it through a link sent to our email, which we don't always have access to. It's an annoying and timely second step that should not be required.
Teamviewer is so far the most preferred software in my org for everyday remote support requests for installing software and other troubleshooting tasks as and when they arise. It is well built with an enterprise-grade UI and minimalistic learning curve to start off using it. The value it brings to our organization is tremendous and its easy portability between different systems is a great plus.
- Easy to access from any type of device, be it tablet, mobile or PC
- Its multiplatform interoperability is just awesome
- Ease of use is simply adorable
- Commercial user license is on a higher side which restricts small company users to utilize its services
- Some good efforts to be made in order to make it more stable on the premises having lower bandwidth internet connection
December 03, 2019
TeamViewer Review
Teamviewer is used by the IT Support team to help troubleshoot users remotely. It is used for the entire organization and helps when users are having issues and cannot fix it themselves.
- Remote control access.
- Ease of use.
- A widely popular software.
- Better support for Mac.
- Better support for iPhone.
TeamViewer software is used in our company Grupo Boticário intensively by the user support team. All so-called technicians involving any type of remote access is the TeamViewer tool that is used. It is very practical and easy to use by everyone. The user only needs to have the tool installed, and access is guaranteed with the ID and password.
- Time optimization
- Easy and fast remote access
- Efficient support
- Always needs internet
- If the internet link is too bad, access is slower.
November 13, 2019
TeamViewer! Eyes for the team.
TeamViewer is being used as a helping tool for software support teams in our organization. We assist customers with connecting into their machines and give them walkthroughs of the processes and record and report issues with video evidence of the happenings. Recordings from TeamViewer play a vital role in recording a case for the Dev team to see the issue and then work it out accordingly.
- Good Remote Connection
- Good Recording
- Connecting at a good frame rate so does not lag mostly
- Is not a high bandwidth consumer
- Once a recording is completed, the other attempt of recording a session mostly does not respond
- More work on resolution and frame rate
- Multiple number of connections to the same session
September 20, 2019
Thumbs up for TeamViewer!
TeamViewer is a wonderful solution for providing support via remote desktop and training. It is part of our department for more than 2 years and being used every day. We can connect between devices and perform troubleshooting for our clients and also provide training to our teams in other offices. This goes beyond any doubt that TeamViewer is certainly the best and trustable solution for remote support.
- Easy accessibility of all the devices - desktop, laptop, tablets or mobile.
- Fast and uninterrupted file transfers.
- Easy to deploy in the company.
- Supports all the major platforms.
- Remote session lags if the bandwidth is below average.
- The mobile application has limited features.
TeamViewer is used in Support for folks who have non-network joined machines.
- Ease of use.
- Ease of implementation.
- Admin Rights.
- Making support's user password resets easier.
August 14, 2019
TeamViewer is a team player!
At my previous position, we used TeamViewer two-fold. One for IT troubleshooting network/PC issues remotely and secondly, to update the presentation slideshows on multiple monitors across two campuses, one in Florida, one in Massachusetts.
- Login is seamless to any installed base via the app.
- Multiple user access streamlines workflow.
- Remote access to multiple desktops at work.
- When a system has a pending Windows update, TeamViewer has connectivity issues.
- Set the number of users able to be logged on at once. Someone needs to log out for someone to log in at certain points.
- File uploading remotely to an active desktop has connectivity issues.
August 13, 2019
Excellent Remote Online sharing
Software for remote control, desktop, and file transferring and sharing between computers. Provides remote support and collaborative online. You can connect to different remote computers and laptops. Is a remote access solution that helps improve your business. Easy to use, very good features. Can also use the web conferences option in a remote mode.
- Remote support
- File sharing
- Collaborative online
- Slow internet connections do not help their productivity
- Remote Support
- Sharing files
November 15, 2019
TeamViewer, a good choice everyone knows.
We use TeamViewer in all departments. For us, it's an easy way to give access to a personal assistant or a help desk assistant. We use several applications for different vendors and TeamViewer is a tool used for all of them. This tool helps us to collaborate and save time when troubleshooting to get a solution as fast as we can.
- Easy to use.
- Everyone knows about it. And It's very easy to get and install.
- One side license is enough to start using it.
- The option to save the session with an administrator password helps to improve security and user control.
- The price of upgrades. It supposed to be a lifetime license but it's not when you realize that the version you get goes obsolete and migration is almost as expensive as getting a new license.
- It does not have a lockout option to avoid both users (local and remote) to control at the desktop at the same time. Change controls between users would be a good improvement
- License scheme. A subscription license including upgrades could be better.
July 15, 2019
The best remote software on the market
We use TeamViewer to remote into our PCs when we’re aren't in the office. It allows us to be able to work from anywhere on the plant. It’s really easy to use and we really enjoy it.
- Remote management.
- File transfers.
- File uploads.
- The overall price.
- You have to install a agent.
- Can be slow at times.
July 10, 2019
Complete remote assistance software
Currently, TeamViewer is being used by some departments of the organization, like Information Technology, ITAS-Information Technology Applications and Services. It is used to provide remote support to clients, and to our employees too. With Team Viewer each support assistant can quickly access any machine in the organization's intranet. Team Viewer is really useful to our service desk, for helping any employee with tech support or even in-depth technical support.
- It is easy to use, it allows control of any computer from any part of the world.
- The communication between you and the computer being controlled is really fast, it has just a little delay.
- It allows you to transfer files.
- Really affordable.
- Whenever you have a low bandwidth internet connection, you will have more delay, and can be kind of slow.
- You won't be able to control a computer with a different version from yours.
- Maybe they could add the function of viewing two remote computers at same time.
October 10, 2019
Remote user support has become easy and simple
TeamViewer helps is to remotely assist our clients and users who are not tech savvy to configure and also to help with issues faced on the system.
- Secure remote access.
- Ability to run and access unattended.
- PC to PC works very well with nice additional tools.
- Access can be configured such as file copying.
- Ability to talk to the person on the other side.
- Expensive
- Mobile phone application is not so user friendly.
- Sometimes connection does not work, and no proper error message given (such as firewall blocked)
June 14, 2019
Very Effective for Business Environments
It is being used by our technicians to support their clients on site. It addresses the problem of being in more than one place at once. We are also able to support clients out of our geographical reach. We would like to implement it more to support our residential clients.
- Ease of Use
- Reliability
- Effectiveness
- Cost
- Application could be thinner
September 27, 2019
TeamViewer Review
My Helpdesk Team uses this product for our AV Events. It allows us to remote control presentations and the main laptop being used at the podium. The product is solid and we have had zero lost connection issues. It's easy to use and seamless.
- Remote Control for AV Events
- Reconnects seamlessly if the internet signal is dropped
- Very Easy and straightforward
- Has remote file transfer capabilities
- Would like to see more effort put into security/Encryption features
- Would like to be able to invite someone to a TeamViewer connection
September 13, 2019
Remote access using TeamViewer
We use TeamViewer for remote support for our users. We also use TeamViewer for new employee training. We install software and trouble shoot any issues that arise. We can also transfer software and files to the remote computer as needed.
- Remote control
- File transfers
- Remote training
- Automatic screen sizing
- Staying connected through system reboot
- Copying large files
October 22, 2019
TeamView usage review as a software to remotely get access to another employee's device
It is used by the whole organisation - across all the teams. The main usage purpose of this product in my company is for our service desk team to be able to connect to our machines remotely and fix issues for us whilst we can observe on our device's screen what's happening on the screen.
- Easy to provide the ID to let service desk team member to connect to the employee device
- An ability to follow what the other person with the access to your device is doing real time
- Seamless usage on both ends without delays
- An option to copy-paste the teamViewer ID in an easier way. as far as I know, currently I have to re-type it
- Prettier graphics
September 22, 2019
Seamlessly access a different world, from the comfort of your seat.
TeamViewer is used by our organisation in two main ways. The first way in which TeamViewer is used is by the internal IT department to provide remote support to users across multiple sites. This facilitates screen sharing and rapid solving of problems. The second way in which TeamViewer is used is by individuals who wish to access their desktop computers from a remote location. It solves a major problem that employees still have access to their computers in emergency situations and can handle these situations from afar.
- Easy to set up and use by an inexperienced user.
- Encrypted data transmission allowing secure use across open networks.
- Access control within TeamViewer allows only certain users to access a remote workstation whilst it is logged off, thereby meaning any attempts to hack into the computer via Teamviewer will not be allowed if not a permitted user.
- The connection from TeamViewer to mobile devices is present, but it is not the most polished integration at present. This may be the fault of the mobile-side application though.
- Options to record remote sessions are available, but obscure. The option to record can be set automatically though.
- Settings with regards to when TeamViewer is available for a connection, and in what mode it is running (Unattended or Logged-in) are not clear to a new user.
June 28, 2019
An Excellent remote support tool
We use TeamViewer within our organization to provide remote support to employees in the company, especially those in remote locations. The software also functions well as a backup meetings provider in our account management team when other products that we use fail due to an outage or a bad connection with the service.
- Provides remote assistance.
- Has multiple monitor support.
- QuickSupport is still hard for some users.
Teamviewer allows our company to support clients with application technical difficulties from a remote location. This solves the problem of providing client support in a timely manner. Problems stem from user interaction with an application that is not working properly or problems from end user interaction with the application. The ability to remotely access a clients hardware improves customer relations and satisfaction.
- Provides dependable connections
- Frequent updates with changing technology
- Supports many types of operating systems
- Fail safe procedures to get client back up and running after unexpected network issues
- More monitoring and alert services
- Video tutorials for instructions on client machines
June 20, 2019
Powerful remote access but with some issues.
We use TeamViewer to provide technical support to some of our customers.
- Provides system level access to client PCs.
- Provides unattended access.
- We can reconnect after a reboot.
- Needs a compatible version.
- Needs to be installed on both connecting systems.
- There's no free client version.
February 09, 2019
TeamViewer is fast, powerful and secure, but business licenses can be prohibitively expensive.
There are three main features of TeamViewer that are used by myself and across the clients I manage. Specifically, TeamViewer can be used as remote access for tech support. Once TeamViewer is installed on a client's system, it can be used as an on-demand remote access tool allowing for screen sharing and file sharing. Once the tech support session is done, TeamViewer is closed and the computer is no longer accessible remotely. The other main use is for a client to remotely access his or her work computer remotely. TeamViewer is set to open automatically at startup, and set with a custom password that can be used every time.
- Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
- TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
- During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
- TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
- TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
- Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
- While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
- With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
- TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
- A personal license is free.
- Perhaps the biggest con of TeamViewer is it's pricing and licensing system. While a personal license is free, any form of commercial or business license is a minimum of $50/month. There used to be a one-time fee which was also quite expensive ($600+ depending on the license), but it was perpetual. Now, in order to use TeamViewer on a business level, you must pay the minimum $50/month. For occasional use, this fee is simply too high when there are other, less expensive options out there.
- During install, you are asked if TeamViewer is being used on for personal or business use. When you select personal, all features of TeamViewer are available, but with a personal license. When you select business use, all the features are again present, but on a trial basis until a license is purchased. Unfortunately, if you accidentally install TeamViewer with a business license instead of a personal license, it is extremely difficult, if not near impossible to change the license. You cannot change the license on your own, you must contact TeamViewer with your machine ID for their support to change the license. However, TeamViewer doesn't guarantee that they will be able to change the license, and they quote you around 30 days to actually change the license, when the free trial itself is only 7 days. Once the business trial runs up, TeamViewer is effectively useless.
- Continuing along the lines of licensing terms, if you install the personal version of TeamViewer, but TeamViewer detects that you may be using it on a business level, your license will automatically change from personal to business. TeamViewer detects this by monitoring how many client computers you connect to - if that number exceeds a certain value over a certain period of time (both are nebulous), the license is changed. This is an issue if you are using TeamViewer on a personal basis to provide FREE tech support to friends or family. If this occurs, you again have to contact TeamViewer and hope that they will respond to your request and change the license back to personal.
- On a more technical note, TeamViewer cannot relay certain key commands to a remote machine such as cmd-tab (Mac) or ctrl-tab (Windows) to quickly tab through open applications, ctrl-alt-delete (though there is at least a menu item allowing that key command to be sent), and other interface-related items. Typically, the key commands that cannot be sent are related to deep system integration.
- While TeamViewer, as a remote access viewer, can be easily installed on iOS or Android - to use it for screen sharing functionality (wherein a user can share the screen of an iOS device) you must be using a business license.
April 27, 2019
Great and effective remote access tool
Teamviewer is used by our department to facilitate our school application with our students and professor. It is a great remote access desktop that allows us to troubleshoot and solve problems remotely in a faster and a convenient way. Also, it helps us to improve our communication between our IT department and the other department in a safe and effective way.
- Easy to use software.
- Simple installation and fast to use.
- Doesn't consume a lot of data.
- Very safe and secured.
- Mobile application needs to be enhanced.
- During network fluctuation or internet breaks, we have to restart the software and start again.
April 27, 2019
How TeamViewer saves us time and builds customer loyalty
We actively use TeamViewer for supporting our users. It is also used as remote access on our own computers when traveling. We use it from our Linux PCs to help our users and subscribers using Windows, Linux, and Mac without any problem. It saves us most of the necessary travel that would be required without it. We are able to solve most technical support problems and satisfy our customers remotely.
- It is multiplatform and supports all desktop and mobile platforms.
- You can easily transfer files with a simple drag and drop.
- Provides a quick connection.
- Allows a secure connection.
- Sometimes the screen gets blocked.
- In some cases, it requires a user present at the other end.
April 25, 2019
TeamViewer gets the (remote) job done with customizable configuration to match your environment.
We actively use TeamViewer for supporting our users (5000+ user base) remotely without having to know what their IP address is. So even if they are outside of the company networks, we can still get to them without issue. It is very handy and the users can demonstrate the issue they are experiencing which will allow us to attempt to resolve it.
- It keeps track of remote hosts well, letting me know once they are online after a reboot for example.
- The security is customizable so you can lock it down pretty well.
- The speed of the remote display is very good and is also customizable if you are connecting to a slower link.
- Would be good if logs were kept in a centralized location so it can be determined quickly who remoted into what computer.
- A native Linux application would be good to have as right now you need to run it through Wine.
- Wish it would support a little older Android mobile device versions.
TeamViewer Scorecard Summary
Feature Scorecard Summary
About TeamViewer
TeamViewer
aims to empower users to connect anything, anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration
capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 1.7 billion
devices and serves at least 40 million concurrent connections at any time.
Founded in 2005, the company employs more than 700 people in offices across
Germany, the United States, Japan and Australia.
Categories: Web Conferencing, Remote Desktop
TeamViewer Integrations
TeamViewer Competitors
RescueAssist, Dameware Remote Support, BeyondTrust Remote Support (formerly Bomgar)
TeamViewer Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |