TrustRadius
TeamViewer, from the German company of the same name, provides software for both remote support and administration and online meetings.https://dudodiprj2sv7.cloudfront.net/product-logos/5v/PN/4ZAW7KOFDJ2B.JPEGTeamViewerTeamViewer enables me to deploy my Software to any computer from any Location.2018-11-05T15:38:12.836ZTeamViewer is used across my whole organization. Across all departments the software is utilized specifically to solve the problem of project collaboration. With teamviewer we are able to collaborate with colleagues across different departments to ensure we deliver projects in good time and to make sure we are in unison during collaborating on a project.,Teamview has a very intuitive and friendly user interface. This makes it time saving since no need to go through any form of training.
Teamview also transmits both sound and image signals and I can therefore listen to sound notifications from a PC I am connected to.
It is also provided for free and this means my organization saves on finances instead of purchasing other software.
Updates are also made frequently to cover the latest aspects as well and this helps in resolving previous version issues.,The bandwidth consumption is quite hefty. This is an area they can improve for better customer experience
If guest login is not set, then TeamView requires a user present on the other end to accept a connection request.,10,TeamViewer has saved my company a great deal of time, my team members and I are able to deploy our solutions to our overseas customers without having to travel there.
TeamViewer has also saved my company good amount of finances, other PC sharing software are mostly premium and require payment to take advantage of all the features, TeamViewer is free yet has excellent service delivery.
TeamViewer has generally improved our organization's relationship with our clients.,Oracle Database, MySQL, Google AnalyticsMajute shivuguHow it helped me, when I needed it the most!2018-09-17T13:40:33.795ZIn the organization, this software has been and is used as a remote connection tool. Particularly in my country (Venezuela) every time, due to the current economic and social circumstances, it takes more time and it is more difficult to move from home to the workplace.
This software is particularly useful in these cases because it allows the user to remotely access the company's local server, take the information he needs, process it and work it from his home and place it back into the company's hard drive, taking advantage of the level of security associated with the use of the software.
Less frequently it is used as a tool to support and solve problems to users through shared screens.
Personally, after suffering a serious accident that required a hip operation and prevented me from moving for 10 weeks, I was able to continue practically working on all the projects in which I was involved, using this software, through which I accessed the information, which once processed, forwarded to the company's servers.,The software itself is a powerful support and control tool, extremely easy to install, configure and use, so with a minimum induction, practically any user with internet service and the respective access permits, can connect from their house with the office server.
Not only allowed access to people who were in remote locations with the server of the central office, but also constituted an additional way to offer technical assistance to these people, in case they require it, being constituted together with the use of the whataspp tool is fundamental to the daily life of some of our workers who normally do field work.,- A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.,9,If there is an evaluation to be carried out, the verdict is highly positive and has not required the purchase of any license or expenses associated with the update of any permanent license. Although that can be a limitation of use and time for each user, until now it has been "very profitable" for the organization.
From the point of view of the time and resources invested by the technical support team of the company to maintain the software's operation, they have substantially decreased when compared with other previously used software.,,Chrome Remote Desktop, Microsoft 365 Business, GoToMeetingRafael BecembergTeamViewer has capabilities that the competition didn't even consider.2018-09-10T16:37:59.501ZIt is mainly used by the support team, to help troubleshoot users through screen sharing and remote control. We sometimes use it for ad hoc meetings with our IT team, and a small amount of remote access to our computers when we are away. We have also been known to help our family and friends with their PC issues via TeamViewer.,Concurrent user licenses (called Channels). This was probably the most important factor for us. No wasted cost for Named User licences who rarely used the product. Only need to budget for how many licenses may be needed at the same time. We may have 20 supervisors that need to use TeamViewer, but never more than 3 would ever need it at the same time, so 3 licenses is all they need instead of 20.
When we purchased, there was the option for "permanent" licenses, so we paid more up front, but don't have to pay an ongoing fee. This would require another large cost to upgrade to a new version, but our use case has not required the new features, so our costs have been low. This was a large deciding factor when we purchased.
Fast remote control of user computers. Has been less laggy than other remote control options we have used. I know there are many options and updates over the years, but TeamViewer was better back when we got it, and it has not let us down yet.
The ability to have remote access to the Login screen, so we can still gain access after a computer reboots and has not been logged into yet.,Number One: No ability to have blended audio conference with VoIP and Phone on the same bridge. This is/was the only thing holding us back from dropping our other meeting service/software and moving all meetings onto TeamViewer.
I don't think they have a "permanent" license option anymore. I understand a subscription model is good for most companies, but some get way more value out of a permanent option, depending on their use case. Even if we could keep our few permanent licenses of an old version, and subscribe to more licenses of the new version, but the way it is now, we have to upgrade/lose the old licenses to get any of the new ones, or have to get the new licenses on a separate company/contract.
The versions are not compatible with each other. If a user accidentally updates their version (which they are constantly prompted to do), then when Support tries to connect, it says the versions don't match, and we have to talk the user through removing the new version, end task the process, and use the correct version.,10,Positive: Wonderfully cost effective when we purchased with the "permanent" licenses, because our use case has not required an upgrade purchase. I think it was around a 1.5 year ROI to be more cost effective than the usual subscription offerings at the time, and we have been using it for almost 9 years. We are making out like bandits ;)
Positive: Remote support was made easier and less laggy/buggy than with other solutions we had tried in the past.
Negative: With the versions not being compatible, we have difficulty with many users accidentally upgrading their version and causing Support to have to walk them through rolling back to the correct version.,GoToMeeting, GoToWebinar, WebEx Event Center, GoToMyPC, Google Hangouts, Blizz and Zoom,GoToMeeting, G Suite, Microsoft Office 365, HipChat, JIRA Software, Genesys PureConnectKristopher KauthTeamViewer is a brilliant solution for enterprise or personal remote desktop management when native services (e.g. Microsoft RDP) aren't an option2018-08-17T19:42:17.391ZWe used this program to access servers remotely from off-site. This was primarily useful for employees who had to travel between our university campuses and needed to access their machines at the other campus. TeamViewer was highly accessible and usable even by employees with less robust IT experience and capability, which made it easy for them to use and easy for us to support.,TeamViewer performs surprisingly fast, particularly on enterprise-grade internet connections, especially when compared to other options (e.g. Chrome Remote Desktop which I also love).
TeamViewer is very secure, although you do have to set it up to be that way.
TeamViewer is very easy for even less tech-savvy people to use. Open it up and click on the remote machine.,The default settings aren't particularly secure or easy for people to remember.
It can be a bit tricky to walk remote users through downloading and installing it the first time.
Like many other remote access programs, it doesn't always update the display of some programs since it's essentially mimicking a monitor and not every program will update its interface unless a real display is viewing it (e.g. Handbrake).,9,TeamViewer has been great in facilitating our expanding campuses as we have employees who transfer between campuses regularly and want to have a consistent workstation experience.,Chrome Remote Desktop and Remote Desktop ServicesHo'omana Nathan HortonPerfect utility for remote work.2018-09-27T20:11:16.391ZI often have to work remotely and this was the tool I used to ensure that I could still get into my system when working from offsite, a remote location or from home. I leave TeamViewer running on the host machine and then remote in when required. The primary concern was reliability as I needed something that wouldnt crash or shut down since that would significantly impact my work. In all the time I used this, I never ran into that issue.,Being able to reboot and still connect back to the host machine is a life saver. There might be times when your PC locks up or an update causes the system to reboot. In those scenarios you want something that will reconnect and get you back in.
It is super reliable. I counted heavily on it to not crash or close itself when needed and it never let me down. Nothing worse than think you can remote into your PC and finding out your remote tool wasnt running. Never had this issues with TeamViewer.
Speed was also really good. Working from Hotels etc means I am not always on blazing fast internet so I needed something that would work well even on low bandwidth. This performed admirably.,The mobile version is a little difficult to navigate. I understand part of that is because you are using it on a smaller screen and controlling a different OS but it can still do better in that scenario.,9,No real negative impact. It's worked fine for us and we have had no real issues in all the time we used it.,LogMeIn Rescue, Bomgar Remote Support Software and Zoom,Norton Internet Security, MailChimp, Zoom, WebEx Meetings,4,,Remote log in and access.
File transfer and sharing.
Screen sharing.,If the file sharing improves in speed and size we might use it to transfer files more frequently.,9,No,Price
Product Features
Product Usability
Product Reputation
Prior Experience with the Product
Third-party Reviews,I think we did a pretty thorough evaluation. I wouldnt change anything.,9MUKESHI RANI MALIK
Unspecified
TeamViewer
1070 Ratings
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