TrustRadius
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.https://media.trustradius.com/product-logos/5v/PN/4ZAW7KOFDJ2B.JPEGTeamviewer - A very trustable and secure alternative for remote desktop connectionsTeamviewer is so far the most preferred software in my org for everyday remote support requests for installing software and other troubleshooting tasks as and when they arise. It is well built with an enterprise-grade UI and minimalistic learning curve to start off using it. The value it brings to our organization is tremendous and its easy portability between different systems is a great plus.,Easy to access from any type of device, be it tablet, mobile or PC Its multiplatform interoperability is just awesome Ease of use is simply adorable,Commercial user license is on a higher side which restricts small company users to utilize its services Some good efforts to be made in order to make it more stable on the premises having lower bandwidth internet connection,10,Usage of TeamViewer has helped reducing the cost of troubleshooting by a good margin TeamViewer is recommended for low to medium technically skilled people for its ease of use,Splashtop Remote Support, Chrome Remote Desktop, ConnectWise Control (formerly ScreenConnect) and BeyondTrust Remote Support (Formerely Bomgar Remote Support),BeyondTrust Remote Support (Formerely Bomgar Remote Support), ConnectWise Control (formerly ScreenConnect), Chrome Remote Desktop, Splashtop Remote Support, LogMeIn ProRemote support, for the right situationWe use Team Viewer to provide remote support to clients. Each support technician has access to the quick support function and also a grouping of clients that are assigned to them.,Custom branding: the customer sees our brand, our logo, and our text when they open Team Viewer. Ease of use: our technicians can simply click a computer on their dashboard and be connected to the client in seconds. Once connected, we can easily support the client, drop files, and use a whiteboard function if need be. File transfers: file transfers are easy to do through Team Viewer by using the inbuilt tools on the toolbar.,Custom branding: while the option to custom brand what the customer sees when they open Team Viewer exists, the option to customize the program as a whole (like what Screen Connect does) does not. Team Viewer is not 100% white label, as you cannot change the program name, icon, or taskbar settings. Annoying popups: we purchased the pro version of Team Viewer 12. The next month Team Viewer 13 came out. Since that day, we have gotten constant popups and emails offering us discounts to upgrade to the next level. Even after clicking the option to never show again, the annoying messages return within a day or two. Two-factor authentication: perhaps a necessary evil? But who on earth is going to want to add a computer to our account if they are not being supported by us or have access to that account? Each time we add a new computer to our account, we must verify it through a link sent to our email, which we don't always have access to. It's an annoying and timely second step that should not be required.,6,We have gotten our money's worth form Team Viewer. It is used daily and our clients have given us nothing but positive feedback on it.,ConnectWise Control (formerly ScreenConnect),ConnectWise Control (formerly ScreenConnect), LogMeIn ProTeamViewer is a team player!At my previous position, we used TeamViewer two-fold. One for IT troubleshooting network/PC issues remotely and secondly, to update the presentation slideshows on multiple monitors across two campuses, one in Florida, one in Massachusetts.,Login is seamless to any installed base via the app. Multiple user access streamlines workflow. Remote access to multiple desktops at work.,When a system has a pending Windows update, TeamViewer has connectivity issues. Set the number of users able to be logged on at once. Someone needs to log out for someone to log in at certain points. File uploading remotely to an active desktop has connectivity issues.,8,The workflow has been smoother allowing me to directly control computers on other campuses rather than rely on a chain of people. I can update multiple desktops at once allowing me more control over how my time is spent. When something breaks, I can fix it anytime, anywhere, with portable apps.,8,9,LogMeIn Pro, Chrome Remote Desktop, VNC Connect and Webex Meetings,OneDrive, Google Drive, Dropbox BusinessExcellent Remote Online sharingSoftware for remote control, desktop, and file transferring and sharing between computers. Provides remote support and collaborative online. You can connect to different remote computers and laptops. Is a remote access solution that helps improve your business. Easy to use, very good features. Can also use the web conferences option in a remote mode.,Remote support File sharing Collaborative online,Slow internet connections do not help their productivity Remote Support Sharing files,10,Information sharing Remote online access Remote control,9,9,Microsoft Yammer, Webex Meetings, Chrome Remote DesktopThe best remote software on the marketWe use TeamViewer to remote into our PCs when we’re aren't in the office. It allows us to be able to work from anywhere on the plant. It’s really easy to use and we really enjoy it.,Remote management. File transfers. File uploads.,The overall price. You have to install a agent. Can be slow at times.,10,It’s made us be able to work from anywhere. That is priceless.,GoToMeeting,1PasswordComplete remote assistance softwareCurrently, TeamViewer is being used by some departments of the organization, like Information Technology, ITAS-Information Technology Applications and Services. It is used to provide remote support to clients, and to our employees too. With Team Viewer each support assistant can quickly access any machine in the organization's intranet. Team Viewer is really useful to our service desk, for helping any employee with tech support or even in-depth technical support.,It is easy to use, it allows control of any computer from any part of the world. The communication between you and the computer being controlled is really fast, it has just a little delay. It allows you to transfer files. Really affordable.,Whenever you have a low bandwidth internet connection, you will have more delay, and can be kind of slow. You won't be able to control a computer with a different version from yours. Maybe they could add the function of viewing two remote computers at same time.,8,Quickly solving problems for clients and employees. Tech support does not need to go personally to solve a problem. Don't think there is any negative impact on ROI.,Chrome Remote Desktop,Microsoft Teams, Microsoft Office 365Very Effective for Business EnvironmentsIt is being used by our technicians to support their clients on site. It addresses the problem of being in more than one place at once. We are also able to support clients out of our geographical reach. We would like to implement it more to support our residential clients.,Ease of Use Reliability Effectiveness,Cost Application could be thinner,8,Being able to assist customers out of geographical area or remote branch offices Being able to assist residential customers that may be unable to bring in their PC Being more productive overall,ConnectWise Control (formerly ScreenConnect),Nitro Productivity Suite, Microsoft Office 2016Great and effective remote access toolTeamviewer is used by our department to facilitate our school application with our students and professor. It is a great remote access desktop that allows us to troubleshoot and solve problems remotely in a faster and a convenient way. Also, it helps us to improve our communication between our IT department and the other department in a safe and effective way.,Easy to use software. Simple installation and fast to use. Doesn't consume a lot of data. Very safe and secured.,Mobile application needs to be enhanced. During network fluctuation or internet breaks, we have to restart the software and start again.,9,Very convenient platform for us and for our staff members and students. Saves a lot of time and effort.,Canva, Adobe Illustrator CC, Google Drive, TrelloHow TeamViewer saves us time and builds customer loyaltyWe actively use TeamViewer for supporting our users. It is also used as remote access on our own computers when traveling. We use it from our Linux PCs to help our users and subscribers using Windows, Linux, and Mac without any problem. It saves us most of the necessary travel that would be required without it. We are able to solve most technical support problems and satisfy our customers remotely.,It is multiplatform and supports all desktop and mobile platforms. You can easily transfer files with a simple drag and drop. Provides a quick connection. Allows a secure connection.,Sometimes the screen gets blocked. In some cases, it requires a user present at the other end.,9,Helps us avoid a lot of travel. Clients get helped or repaired very quickly. Clients are often impressed by the efficiency.,VNC ConnectTeamViewer gets the (remote) job done with customizable configuration to match your environment.We actively use TeamViewer for supporting our users (5000+ user base) remotely without having to know what their IP address is. So even if they are outside of the company networks, we can still get to them without issue. It is very handy and the users can demonstrate the issue they are experiencing which will allow us to attempt to resolve it.,It keeps track of remote hosts well, letting me know once they are online after a reboot for example. The security is customizable so you can lock it down pretty well. The speed of the remote display is very good and is also customizable if you are connecting to a slower link.,Would be good if logs were kept in a centralized location so it can be determined quickly who remoted into what computer. A native Linux application would be good to have as right now you need to run it through Wine. Wish it would support a little older Android mobile device versions.,9,While up front, TeamViewer isn't the most inexpensive tool out there. You don't have to worry about ongoing maintenance costs as you own that version outright. TeamViewer allows the techs to remotely and immediately diagnose end-user issues without having the computer brought to them. Saves time! TeamViewer's easy configuration and connection initiation allow the most inexperienced computer users to request remote help quickly.,Splashtop Business Access and LogMeIn Pro,Splashtop Business Access, Wireshark, LibreOfficeEssential in an IT technical support environmentToday, I am no longer part of the company, but when I was there, I used it a lot for support of users, services, and equipment. There is a company branch in another city and Team Viewer was the right tool for most technical actions. Helped with managing time, incidents, and SLAs.,Practicality: it is a very practical tool, easy to use, and intuitive. By mobile or web application, fast access to customers. Availability: anywhere, on the mobile or via the web we can use the tool in a satisfactory way. Adaptable: The tool adapts to the internet connection, allowing remote access to be possible. Features: I use it to transfer files, screenshots for presentations and meetings a lot, always satisfactorily.,My experience has always been satisfactory, no complaints. But with regard to the commercial version, I believe it could improve the plans/values, it was difficult to convince the company to buy, but in the end, it worked.,9,Reduced costs: With remote support, you almost did not have to send staff to the site, especially at the branch office, generating fuel savings, over time. Time management: fast support, avoiding loss of SLA, and team embezzlement.,,Skype, Fortinet FortiGate, Microsoft VisioThe best remote connection software in the market.Most of our company uses TeamViewer to solve some problems with other computers by entering a computer remotely. It also has tools to share files. The best part is that we can do this remote assistance from another computer without installation. It solves many problems since we can chat in real time from another place and can provide support assistance.,To be able to provide technical support to a PC without needing to look for a technician, in a simpler and easier way. With TeamViewer you can transfer files to other computers with high security. It is an economical software, with an impeccable interface, well designed for each job it performs. The video calls that we have made with this software and its desktop application have always ended satisfactorily.,The application can only be used if you have access to the internet. Another disadvantage that I did not like at all is not being able to format the PC to which I am providing remote assistance. Although I've been working with TeamViewer for some time I've always wanted to be able to connect with two more computers at the same time.,10,TeamViewer has tools as good as any other software, great technical support, and you can have a free trial for a few days to decide if it is what you want. Without a doubt a good option that allows you to work in a more secure way. We use this software almost daily. The ease of having a desktop application makes it more fun because we do not have to access the website every time we need to use the software. We are pleased and proud to have chosen TeamViewer as our software for remote monitoring.,,BambooHR, SlackTeam Viewer is a life saver and your IT department will love youWe use TeamViewer for troubleshooting customer's and agent's internet connection and network issues. We also use it for screen sharing and to gain remote control access to other computers. It is perfect for me as a developer to fix an issue at another site remotely.,Have you ever spent hours trying to get someone to do something that would only take 5 minutes if you did it yourself? Well, TeamViewer is a life saver for that. You can remotely log in and do it yourself. It will save you a lot of time. Secure, but yet effective, and easy to use. The user can easily see what you are doing. They can easily tell when you are connected or disconnected since the background changes. Simple installation and easy key and password sharing.,Requires a good internet connection. You can do phone calls, but it is a little further behind in that feature when compared to Skype, for example. Not a light software. It requires more resources when compared to Zoom, for example.,10,Saves time, a lot of time. You can have your IT personnel running around all day, or you can try to train agents and teach them how to troubleshoot issues, but that will be time-consuming. One IT person can handle so much over TeamViewer. Save money by not having to travel from one site to another. Makes your IT personnel happy.,UserZoom and Skype for Business (formerly Lync),Skype for Business (formerly Lync), Zoom, SlackAn Excellent remote support toolWe use TeamViewer within our organization to provide remote support to employees in the company, especially those in remote locations. The software also functions well as a backup meetings provider in our account management team when other products that we use fail due to an outage or a bad connection with the service.,Provides remote assistance. Has multiple monitor support.,QuickSupport is still hard for some users.,9,Remote support is a breeze with the application, and it is worth every penny when some of the applications in use have such complicated interfaces.,,Ubuntu Linux, Adobe Acrobat DC, Microsoft 365 Business, TimeCamp, Jira Service Desk, JIRA Software, Atlassian Confluence, Bitbucket, FuseMail, SOLIDWORKS, Autodesk InventorInvesting in TeamViewer is a solid ROI in customer satisfactionTeamviewer allows our company to support clients with application technical difficulties from a remote location. This solves the problem of providing client support in a timely manner. Problems stem from user interaction with an application that is not working properly or problems from end user interaction with the application. The ability to remotely access a clients hardware improves customer relations and satisfaction.,Provides dependable connections Frequent updates with changing technology Supports many types of operating systems,Fail safe procedures to get client back up and running after unexpected network issues More monitoring and alert services Video tutorials for instructions on client machines,9,Positive client satisfaction Faster support Dependable support,VNC Connect,Signal, Microsoft Teams, Skype for Business (formerly Lync)Not Free But Worth It!Being an engineering consulting company means we have a lot of clients that we need to support remotely because most of our clients are not within driving distance but also need 24/7 support. We use TeamViewer to quickly log into client computers to do troubleshooting or test software with hardware that is only available at the customer site. It cuts down on travel costs and greatly improves our response time.,Ability to keep a list of multiple computers across a lot of sites. The organization and grouping is nice. I can use it on my PC, Mac, or iPhone and it works great on any platform. It supports multiple screens very well.,It’s version specific so if a client has a newer version installed then I have to pay to upgrade. They swapped to a subscription model instead of a one-time purchase. If the network connection is poor I have to try multiple times in order to connect to the computer. It’s not extremely reliable when it comes to being able to connect to remote computers every time.,9,Reduces our travel cost significantly, especially for quick trips. Enables our company to support clients regardless of location which means we win business against local competitors. We can provide 24/7 support as a service when bidding projects to clients. Using TeamViewer reduces the burden on our engineers, too.,Chrome Remote Desktop,Trello, National Instruments LabVIEW, Harvest,Connecting to clients using one-time codes. Transferring files. Sharing hotkeys between the host and client. The mobile app works very well.,Updating information for existing computers in my list. Copy Paste of login information for windows isn’t supported. File transfers take a long time.,Yes,9Powerful remote access but with some issues.We use TeamViewer to provide technical support to some of our customers.,Provides system level access to client PCs. Provides unattended access. We can reconnect after a reboot.,Needs a compatible version. Needs to be installed on both connecting systems. There's no free client version.,9,Useful for unattended access saving onsite visit. We can remotely restart systems, reducing manpower usage. Multiple user options, enabling good collaboration.,LogMeIn Rescue, Zoom and Skype for Business (formerly Lync),LogMeIn Rescue, Zoom, Skype for Business (formerly Lync)Excellent VC and Remote Access ToolTeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, or server to each other globally. With this tool, we can share and do VC meetings. It helps us a lot to solve the issues. It is not an ordinary remote support solution. Once you get connected, it's hands on! Sometimes users also don't understand and while you are in control, they like to click somewhere else and write something else. This is why I just admire "remote input block" feature of Teamviewer. The biggest benefit is that it's accessible anywhere. The app is really good once you get the hang of controlling mouse movement from a mobile device.,TeamViewer is an absolute necessity to efficiently operate throughout the course of a day. TeamViewer has helped us work remotely and had added immense value to our work performance. Comprises of an easy to use interface; suitable for personal and corporate use. Also available as an app for iPad/tablet: very convenient to use on the go.,Free version users do have restrictions in use wherein they will be unable to try out all features of TeamViewer. The remote user must have the same or compatible version.,8,This software has benefited me a lot because I have managed to maintain a remote connection. I have also been able to make several conferences with many owners of companies abroad.,Skype for Business (formerly Lync),Skype for Business (formerly Lync)Secure and effective remote connection between two systems.This software is being used by our technical team mostly, but sometimes our sales and marketing teams also use this software for file transfer purposes and to use their system from outside the office. I personally use this software when I am away from the office and I need to access my computer system. It helps me to access my system from anywhere outside my office, and it increases my productivity.,It has an amazing interface, which allows users to navigate it easily. It allows users to transfer system to system files effectively. It offers a mobile application also, which allows users to access any system from their mobile devices.,Sometimes it doesn’t give seamless connectivity in screen sharing. It doesn’t auto connect when the other system went into sleep mode. Users have to connect it manually. It requires high-speed internet.,9,It helps us to lower down the maintenance cost of our computer systems. It increases the productivity of our team by helping them in accessing their system remotely. It helps us to organize team meetings, even when the team members are not at the same place. With its screen sharing features, we do our meetings online.,,Smallpdf, Sender.net, ZoomInfo, Paytm, Upsafe Free Gmail Backup, MPZMail, OneDrive, Skype for Business (formerly Lync), SendinBlue, PDFfillerBest in class remote assistance software.This software is being used by multiple departments in my organization. My colleagues from other departments use this software for sharing files across systems. In my department, I frequently use this software to access my computer system remotely. It helps me to increase my productivity by connecting me with my system where I store all my work.,It is very good at sharing heavy files from one system to another. It can establish cross-platform(between Mac OS and Windows) connections as well. Its user interface is easy to understand.,This software depends on internet connection. Without the internet it doesn't work. Chat functionality doesn't work very well. It should be well integrated. Sometimes It gets disconnected automatically and one user has to call the other user to restart this application again for re-connection.,8,It helps me to maintain my work productivity when I am away from my office. I can do all my office work efficiently from my office system even without sitting there. I don't require any physical drive for transferring data from one system to another. It saves my cost on physical drives. With the help of this software, the maintenance department easily repairs my system from their respective location. It saves transportation cost as well.,,Skype, PDFfiller, Paytm, Apple iCloud, SendPulse, Canva, Smallpdf, ZoomInfo, Mailchimp, DropboxTeamviewer is great!It's good for connecting with customers to help troubleshoot and walk users through solving a technical issue. This is a great tool because it allows both the users and tech to see the same screen so everything that's happening during the troubleshooting is seen by users from both sides. TeamViewer can also be used for upgrading servers without needing to set up a VPN, etc.,Fast and reliable. I really like the ability to prioritize the speed or quality of the image. I also like that you can set a static password so that you do not need to use the auto-generated passwords each time.,Maybe include a chat feature like Zoom Meeting, etc. Also, the ability for multiple people to connect to one machine. Ultimately, if Teamviewer can enhance video sharing so that it isn't jumpy that would be excellent,10,It's been positive so far as it allows us to easily and effectively access the client's desktop for troubleshooting purposes It allows for remote sessions into a company resource without the need to set up more complex VPN It also helps to transfer files between computers, even though it is not connected to the network as long as there is working internet.,Zoom and Skype,Zoom Video Webinar, Dropbox, OneDrive,2,,Troubleshooting client's machines/system System update from offsite transferring files,we were able to transfer files without setting up an FTP site We are able to use Teamviewer to see what clients do wrong and direct them to fix their mistakes we were able to use TeamViewer for one on one training,if multiple people can connect to one machine, it may help with training groups of people at once if video sharing were fast enough, it could help enhance certain sessions that require it We need to explore the advanced features to see what we can benefit from,10,Not Sure,Price Product Features Product Usability Product Reputation Prior Experience with the Product,If I were to do it over again, I don't think I will change anything. The evaluation and selection process was done based on prior experience with the product, which had a lot of good things and positive experience and it helped to quickly back up the decision to go with this product.,Implemented in-house,No,Sometimes there is a mismatch with versioning and that can be a bit problematic since a lot of people use one time run instead of install.,10,10,No,N/A, never had to use the support for TeamViewer,connect to another machine using the code and password file transfers are easy to use recording the session is particularly useful and easy to use,set a static password - not so much difficult, but you have to dig into it to find out it is available version inconsistency - often times someone will download TeamViewer and it is a different version than yours, raising the error of version mismatch sharing screen with a video playing lags the system a bit,Yes, but I don't use it,10Ask about the Cancellation Policy!Currently, TeamViewer is being used for employee training and support, as well as information management. I started out loving this service. I thought the price was high, but I needed the ease of remoting into multiple computers to keep my business afloat. End of the year comes, and I get a bill for $500 USD to renew. Ugh. It’s still expensive, but now I've become dependent. Then, low and behold they run a special offering the same service for 299.00 for the new upgrade. Excited to save money, (as most small businesses are) I jumped on the opportunity. I informed the salesmen that I had a bill to renew for the new year and asked specifically if this bill would be removed. I was told that if I purchased the new update that the $500 bill would be removed from my account and the new bill of $299.00 would be my bill for 2019. After 2 hours of trying to figure out how to make the discount code work so that I can pay and download the new version, I was told that they had to figure the glitch out and never got a callback. A couple of weeks later I notice that the service has been disconnected. I figure, fine, if they can't give me what was promised then I don't want it anyway. I move on with my life, leaving the software on my computer just in case the offer goes through or they offer another discount. Well, much to my surprise, I get a very snarky credit collections bill threatening to dispatch legal in America if I don't pay it. I figure I will call the company and try to work something out. After all, I haven't used the service since the botched promotion, surely, they would understand and have notes of the entire interaction. We'll both call it an oversight, I will pay a fair amount of the bill and maybe continue service. The resolution? I had to pay for a full year of service, yup, another $500.00, and then had to verbally cancel my service for the end of the year so they didn't charge my card again. After receiving payment, they offered to send my call to a supervisor. I declined. They already had my payment, they obviously did not care about saving the business relationship, and their sales made no notes to ensure satisfactory customer service. They did offer a discount for 2020 and 2021 in an email, but honestly, I have lost trust in the company so I passed.,Initial set-up assistance. Remote viewing capabilities are limited but perfect for my needs. Ease of installation and system initiation (for an IT person).,Sales team doesn't keep notes on customer interactions. Cancellation and renewal policies are hard to find. Customer service policies, (not the employees), seem to be targeted toward payments and not reconciliation or customer satisfaction.,1,Positive, it helped me with training and on-boarding. Price is high for one-user. Customer service policies are not geared to customer retention. I'm now doing research to find, learn and train on a new platform in the future. Our license is good until the end of the year so I will be paying two bills as I cannot train on a system that will be canceled at the end of the year.,,QuickBooks Pro, Microsoft 365 Business, Adobe Acrobat DCTeamViewer is a very good product for the money.TeamViewer is a great remote access tool. I have not found anything that I do not like about it yet. We use it for technical support. TeamViewer allows us to access user's computers to assist them when they are having issues. This can run from a simple settings change to a serious program or OS problem.,Allow reboot and reconnect seamlessly. Allow for unattended access setup. Handles multiple monitors easily.,Price can get expensive. Licensing structure is rigid.,9,After trying this out it was deemed too expensive for us.,Citrix ShareFileGood remote assistance tool optionTeamViewer is used to provide remote support by our technical support team. We offer internal support when some of our employees need it, and also for our clients.,Easy to use (simple and nice interface). Not much bureaucracy to make a connection. Mobile version. Executable version without installation.,Needs a good internet connection from both parties.,8,After the implementation of TeamViewer, our problem resolution time decreased. There is no longer any need to move employees to offer support.,Chrome Remote Desktop,TrelloBest Remote Assistance ToolTeamViewer is used in our company when we need to give some type of support or feedback to other areas of the company. The tool is mainly used by the support team and infrastructure, and also by the group of developers.,Simple to use. Well implemented (has little delay). Low cost of licenses.,It has some security holes. Needs a good connection of both parties.,8,With TeamViewer, it is no longer necessary to displace our employees to make a service. Remote assistance optimizes the time to solve some problems.,Remote Desktop Services and Chrome Remote Desktop,Chrome Remote Desktop, Trello
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TeamViewer
1287 Ratings
Score 8.5 out of 101
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TeamViewer Reviews

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TeamViewer
1287 Ratings
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Score 8.5 out of 101

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Rahul Dhangar profile photo
August 15, 2019

Teamviewer - A very trustable and secure alternative for remote desktop connections

Score 10 out of 10
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Teamviewer is so far the most preferred software in my org for everyday remote support requests for installing software and other troubleshooting tasks as and when they arise. It is well built with an enterprise-grade UI and minimalistic learning curve to start off using it. The value it brings to our organization is tremendous and its easy portability between different systems is a great plus.
  • Easy to access from any type of device, be it tablet, mobile or PC
  • Its multiplatform interoperability is just awesome
  • Ease of use is simply adorable
  • Commercial user license is on a higher side which restricts small company users to utilize its services
  • Some good efforts to be made in order to make it more stable on the premises having lower bandwidth internet connection
Teamviewer is best suited for any team who can afford their commercial licensing costs and have a good enough bandwidth to support its connection for a seamless work experience. It could be a bit pocket heavy for small team sizes where budget is stringent and if budget is a problem, then one should look at other cheaper options
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Tom Cheever profile photo
June 25, 2019

Remote support, for the right situation

Score 6 out of 10
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Verified User
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We use Team Viewer to provide remote support to clients. Each support technician has access to the quick support function and also a grouping of clients that are assigned to them.
  • Custom branding: the customer sees our brand, our logo, and our text when they open Team Viewer.
  • Ease of use: our technicians can simply click a computer on their dashboard and be connected to the client in seconds. Once connected, we can easily support the client, drop files, and use a whiteboard function if need be.
  • File transfers: file transfers are easy to do through Team Viewer by using the inbuilt tools on the toolbar.
  • Custom branding: while the option to custom brand what the customer sees when they open Team Viewer exists, the option to customize the program as a whole (like what Screen Connect does) does not. Team Viewer is not 100% white label, as you cannot change the program name, icon, or taskbar settings.
  • Annoying popups: we purchased the pro version of Team Viewer 12. The next month Team Viewer 13 came out. Since that day, we have gotten constant popups and emails offering us discounts to upgrade to the next level. Even after clicking the option to never show again, the annoying messages return within a day or two.
  • Two-factor authentication: perhaps a necessary evil? But who on earth is going to want to add a computer to our account if they are not being supported by us or have access to that account? Each time we add a new computer to our account, we must verify it through a link sent to our email, which we don't always have access to. It's an annoying and timely second step that should not be required.
Team Viewer is great for remote supporting an office or clients. Don't count on it for supporting mobile devices though.
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Stephen Wittmaak profile photo
August 14, 2019

TeamViewer is a team player!

Score 8 out of 10
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At my previous position, we used TeamViewer two-fold. One for IT troubleshooting network/PC issues remotely and secondly, to update the presentation slideshows on multiple monitors across two campuses, one in Florida, one in Massachusetts.
  • Login is seamless to any installed base via the app.
  • Multiple user access streamlines workflow.
  • Remote access to multiple desktops at work.
  • When a system has a pending Windows update, TeamViewer has connectivity issues.
  • Set the number of users able to be logged on at once. Someone needs to log out for someone to log in at certain points.
  • File uploading remotely to an active desktop has connectivity issues.
For small networks with a dedicated IT team TeamViewer is great, or, as we used it, if you use thumb drive style mini-computers on monitors, you can change the content on the screen from anywhere.
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Lujan Aromando profile photo
August 13, 2019

Excellent Remote Online sharing

Score 10 out of 10
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Software for remote control, desktop, and file transferring and sharing between computers. Provides remote support and collaborative online. You can connect to different remote computers and laptops. Is a remote access solution that helps improve your business. Easy to use, very good features. Can also use the web conferences option in a remote mode.
  • Remote support
  • File sharing
  • Collaborative online
  • Slow internet connections do not help their productivity
  • Remote Support
  • Sharing files
Excellent remote desktop access solutions. Incredible fast and secure global network. Through innovative technology, it can do remote administration of unattended services. Perfect for network sharing and perfect for file sharing.
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Cameron Rainey profile photo
July 15, 2019

The best remote software on the market

Score 10 out of 10
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Verified User
Review Source
We use TeamViewer to remote into our PCs when we’re aren't in the office. It allows us to be able to work from anywhere on the plant. It’s really easy to use and we really enjoy it.
  • Remote management.
  • File transfers.
  • File uploads.
  • The overall price.
  • You have to install a agent.
  • Can be slow at times.
It works well if you need to remote into your work PC while working from home.
Read Cameron Rainey's full review
Adriano Rosa profile photo
July 10, 2019

Complete remote assistance software

Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently, TeamViewer is being used by some departments of the organization, like Information Technology, ITAS-Information Technology Applications and Services. It is used to provide remote support to clients, and to our employees too. With Team Viewer each support assistant can quickly access any machine in the organization's intranet. Team Viewer is really useful to our service desk, for helping any employee with tech support or even in-depth technical support.
  • It is easy to use, it allows control of any computer from any part of the world.
  • The communication between you and the computer being controlled is really fast, it has just a little delay.
  • It allows you to transfer files.
  • Really affordable.
  • Whenever you have a low bandwidth internet connection, you will have more delay, and can be kind of slow.
  • You won't be able to control a computer with a different version from yours.
  • Maybe they could add the function of viewing two remote computers at same time.
TeamViewer is well suited when any employee or client have any problem with any software or support. The support technicians do not need to go personally to repair something in your computer, he just takes remote control of it and solves your problem. The scenario where TeamViewer is less appropriate is when the internet connection is slow, you will have some lag.
Read Adriano Rosa's full review
Frank McCann profile photo
June 14, 2019

Very Effective for Business Environments

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used by our technicians to support their clients on site. It addresses the problem of being in more than one place at once. We are also able to support clients out of our geographical reach. We would like to implement it more to support our residential clients.
  • Ease of Use
  • Reliability
  • Effectiveness
  • Cost
  • Application could be thinner
Well suited to assist users on-site that have some technical knowledge.

Not appropriate for some of our residential clients that may be tech illiterate.

Well suited to help customers that are outside our geographical area, my technicians also can help more than one client at once while never leaving the office or their home in case out of hours calls come in.
Read Frank McCann's full review
Darren Megginson profile photo
April 27, 2019

Great and effective remote access tool

Score 9 out of 10
Vetted Review
Verified User
Review Source
Teamviewer is used by our department to facilitate our school application with our students and professor. It is a great remote access desktop that allows us to troubleshoot and solve problems remotely in a faster and a convenient way. Also, it helps us to improve our communication between our IT department and the other department in a safe and effective way.
  • Easy to use software.
  • Simple installation and fast to use.
  • Doesn't consume a lot of data.
  • Very safe and secured.
  • Mobile application needs to be enhanced.
  • During network fluctuation or internet breaks, we have to restart the software and start again.
Great to install software products to our faculty members and students remotely without making them come to our department. Great tool for troubleshooting and issues and for remote access.
Read Darren Megginson's full review
Gregory Pecqueur profile photo
April 27, 2019

How TeamViewer saves us time and builds customer loyalty

Score 9 out of 10
Vetted Review
Verified User
Review Source
We actively use TeamViewer for supporting our users. It is also used as remote access on our own computers when traveling. We use it from our Linux PCs to help our users and subscribers using Windows, Linux, and Mac without any problem. It saves us most of the necessary travel that would be required without it. We are able to solve most technical support problems and satisfy our customers remotely.
  • It is multiplatform and supports all desktop and mobile platforms.
  • You can easily transfer files with a simple drag and drop.
  • Provides a quick connection.
  • Allows a secure connection.
  • Sometimes the screen gets blocked.
  • In some cases, it requires a user present at the other end.
I systematically recommend it to my clients, without obliging them. This solution helps customers in real-time and speeds up training on our applications. It also allows a faster return of ergonomic and logical problems.
Read Gregory Pecqueur's full review
Roger Mialkowski profile photo
April 25, 2019

TeamViewer gets the (remote) job done with customizable configuration to match your environment.

Score 9 out of 10
Vetted Review
Verified User
Review Source
We actively use TeamViewer for supporting our users (5000+ user base) remotely without having to know what their IP address is. So even if they are outside of the company networks, we can still get to them without issue. It is very handy and the users can demonstrate the issue they are experiencing which will allow us to attempt to resolve it.
  • It keeps track of remote hosts well, letting me know once they are online after a reboot for example.
  • The security is customizable so you can lock it down pretty well.
  • The speed of the remote display is very good and is also customizable if you are connecting to a slower link.
  • Would be good if logs were kept in a centralized location so it can be determined quickly who remoted into what computer.
  • A native Linux application would be good to have as right now you need to run it through Wine.
  • Wish it would support a little older Android mobile device versions.
If you have to support Windows, MacOS, and even Linux, then TeamViewer is a great one-stop shop. Your computer list window can show all of the different OS hosts under a single list so you don't have to use different programs to remotely support the different OSs. TeamViewer is a great use case for remote workers that need remote support.
Read Roger Mialkowski's full review
Gledson Rodrigues profile photo
April 20, 2019

Essential in an IT technical support environment

Score 9 out of 10
Vetted Review
Verified User
Review Source
Today, I am no longer part of the company, but when I was there, I used it a lot for support of users, services, and equipment. There is a company branch in another city and Team Viewer was the right tool for most technical actions. Helped with managing time, incidents, and SLAs.
  • Practicality: it is a very practical tool, easy to use, and intuitive. By mobile or web application, fast access to customers.
  • Availability: anywhere, on the mobile or via the web we can use the tool in a satisfactory way.
  • Adaptable: The tool adapts to the internet connection, allowing remote access to be possible.
  • Features: I use it to transfer files, screenshots for presentations and meetings a lot, always satisfactorily.
  • My experience has always been satisfactory, no complaints. But with regard to the commercial version, I believe it could improve the plans/values, it was difficult to convince the company to buy, but in the end, it worked.
Suitable for mid-sized IT environments where large-scale support is required for lots of users and equipment, but there is no fast on-site availability of staff. In smaller environments, with little support, I do not see need it much, but it is a welcomed tool.
Read Gledson Rodrigues's full review
Madelen Romero profile photo
February 28, 2019

The best remote connection software in the market.

Score 10 out of 10
Vetted Review
Verified User
Review Source
Most of our company uses TeamViewer to solve some problems with other computers by entering a computer remotely. It also has tools to share files. The best part is that we can do this remote assistance from another computer without installation. It solves many problems since we can chat in real time from another place and can provide support assistance.
  • To be able to provide technical support to a PC without needing to look for a technician, in a simpler and easier way.
  • With TeamViewer you can transfer files to other computers with high security.
  • It is an economical software, with an impeccable interface, well designed for each job it performs.
  • The video calls that we have made with this software and its desktop application have always ended satisfactorily.
  • The application can only be used if you have access to the internet. Another disadvantage that I did not like at all is not being able to format the PC to which I am providing remote assistance.
  • Although I've been working with TeamViewer for some time I've always wanted to be able to connect with two more computers at the same time.
There are times when we need to transfer files to our colleagues in a safe, fast and effective way, this application has always left us satisfied, even in those moments in which an update occurs and it is easier for us to do it remotely. TeamViewer is also an excellent option when it comes to a virus.
Read Madelen Romero's full review
Ammar Aldaffaie profile photo
February 27, 2019

Team Viewer is a life saver and your IT department will love you

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use TeamViewer for troubleshooting customer's and agent's internet connection and network issues. We also use it for screen sharing and to gain remote control access to other computers. It is perfect for me as a developer to fix an issue at another site remotely.
  • Have you ever spent hours trying to get someone to do something that would only take 5 minutes if you did it yourself? Well, TeamViewer is a life saver for that. You can remotely log in and do it yourself. It will save you a lot of time.
  • Secure, but yet effective, and easy to use.
  • The user can easily see what you are doing. They can easily tell when you are connected or disconnected since the background changes.
  • Simple installation and easy key and password sharing.
  • Requires a good internet connection.
  • You can do phone calls, but it is a little further behind in that feature when compared to Skype, for example.
  • Not a light software. It requires more resources when compared to Zoom, for example.
I think it is perfect for screen sharing and allowing remote control access if you are looking for a software to troubleshoot issues remotely, especially if you have a none techie agent with a single IT guy running around all day. Team Viewer is your best option and your IT guy will love you so much, but he/she might get fat from sitting around all day (lol that was a joke).
Read Ammar Aldaffaie's full review
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June 28, 2019

An Excellent remote support tool

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use TeamViewer within our organization to provide remote support to employees in the company, especially those in remote locations. The software also functions well as a backup meetings provider in our account management team when other products that we use fail due to an outage or a bad connection with the service.
  • Provides remote assistance.
  • Has multiple monitor support.
  • QuickSupport is still hard for some users.
Teamviewer is an excellent tool for remote support on Windows, Mac, and Android. The experience is somewhat limited on iOS, although this probably has more to do with the security features of the OS itself and not the application. The ability to view all monitors on the remote computer also makes the experience more enjoyable since you can depend less on the person on the other end.
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June 24, 2019

Investing in TeamViewer is a solid ROI in customer satisfaction

Score 9 out of 10
Vetted Review
Verified User
Review Source
Teamviewer allows our company to support clients with application technical difficulties from a remote location. This solves the problem of providing client support in a timely manner. Problems stem from user interaction with an application that is not working properly or problems from end user interaction with the application. The ability to remotely access a clients hardware improves customer relations and satisfaction.
  • Provides dependable connections
  • Frequent updates with changing technology
  • Supports many types of operating systems
  • Fail safe procedures to get client back up and running after unexpected network issues
  • More monitoring and alert services
  • Video tutorials for instructions on client machines
Teamviewer is very well suited to support a wide array of operating systems. It is best suited for an in-house IT department to manage a controlled environment of networked PCs. It is less ideal when support is needed for mobile devices. It only works when there is a solid connection to the intranet or internet.
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February 26, 2019

Not Free But Worth It!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Being an engineering consulting company means we have a lot of clients that we need to support remotely because most of our clients are not within driving distance but also need 24/7 support. We use TeamViewer to quickly log into client computers to do troubleshooting or test software with hardware that is only available at the customer site. It cuts down on travel costs and greatly improves our response time.
  • Ability to keep a list of multiple computers across a lot of sites. The organization and grouping is nice.
  • I can use it on my PC, Mac, or iPhone and it works great on any platform.
  • It supports multiple screens very well.
  • It’s version specific so if a client has a newer version installed then I have to pay to upgrade.
  • They swapped to a subscription model instead of a one-time purchase.
  • If the network connection is poor I have to try multiple times in order to connect to the computer.
  • It’s not extremely reliable when it comes to being able to connect to remote computers every time.
If you need to quickly do a remote session with a client and see what they are seeing on their end for troubleshooting or need to do a Remote Desktop connection without being on the same network then it’s fantastic. It’s also good for transferring files and copy-paste is also supported across your computer and the remote one. If the file is really large then the transfer can take a long time, though. Because of the reliability issues I have experienced I wouldn’t recommend it for critical applications.
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June 20, 2019

Powerful remote access but with some issues.

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use TeamViewer to provide technical support to some of our customers.
  • Provides system level access to client PCs.
  • Provides unattended access.
  • We can reconnect after a reboot.
  • Needs a compatible version.
  • Needs to be installed on both connecting systems.
  • There's no free client version.
TeamViewer, if available on both connecting systems, is the best remote access service. It is particularly suited when multiple people are actively looking at the remote system.
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May 25, 2019

Excellent VC and Remote Access Tool

Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, or server to each other globally. With this tool, we can share and do VC meetings. It helps us a lot to solve the issues. It is not an ordinary remote support solution. Once you get connected, it's hands on! Sometimes users also don't understand and while you are in control, they like to click somewhere else and write something else. This is why I just admire "remote input block" feature of Teamviewer. The biggest benefit is that it's accessible anywhere. The app is really good once you get the hang of controlling mouse movement from a mobile device.
  • TeamViewer is an absolute necessity to efficiently operate throughout the course of a day.
  • TeamViewer has helped us work remotely and had added immense value to our work performance.
  • Comprises of an easy to use interface; suitable for personal and corporate use.
  • Also available as an app for iPad/tablet: very convenient to use on the go.
  • Free version users do have restrictions in use wherein they will be unable to try out all features of TeamViewer.
  • The remote user must have the same or compatible version.
I have come to know one thing. If you consistently work with multiple systems there are going to be times when you can't find something only for it to be on another system. For this reason, Teamviewer is an awesome software.
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May 13, 2019

Secure and effective remote connection between two systems.

Score 9 out of 10
Vetted Review
Verified User
Review Source
This software is being used by our technical team mostly, but sometimes our sales and marketing teams also use this software for file transfer purposes and to use their system from outside the office. I personally use this software when I am away from the office and I need to access my computer system. It helps me to access my system from anywhere outside my office, and it increases my productivity.
  • It has an amazing interface, which allows users to navigate it easily.
  • It allows users to transfer system to system files effectively.
  • It offers a mobile application also, which allows users to access any system from their mobile devices.
  • Sometimes it doesn’t give seamless connectivity in screen sharing.
  • It doesn’t auto connect when the other system went into sleep mode. Users have to connect it manually.
  • It requires high-speed internet.
It is very well suited for the system-to-system transfer of heavy files without using Bluetooth. It also helps in presentations by accessing your system remotely. And the major part this software plays is in the repairing of systems remotely. IT people use this software to do so. Whenever we require system related support from our IT team, they usually help us by accessing our system with the help of this software.
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March 30, 2019

Best in class remote assistance software.

Score 8 out of 10
Vetted Review
Verified User
Review Source
This software is being used by multiple departments in my organization. My colleagues from other departments use this software for sharing files across systems. In my department, I frequently use this software to access my computer system remotely. It helps me to increase my productivity by connecting me with my system where I store all my work.
  • It is very good at sharing heavy files from one system to another.
  • It can establish cross-platform(between Mac OS and Windows) connections as well.
  • Its user interface is easy to understand.
  • This software depends on internet connection. Without the internet it doesn't work.
  • Chat functionality doesn't work very well. It should be well integrated.
  • Sometimes It gets disconnected automatically and one user has to call the other user to restart this application again for re-connection.
This software is very useful when I need to share heavy files with my colleagues without connecting any physical drive to my computer system. By connecting to my colleague's system via this software, I easily transfer multiple files to my colleague's system. And any time I go outside of our station for office work and I require system access, I prefer to connect my office system from my current location via Team Viewer.
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March 25, 2019

Teamviewer is great!

Score 10 out of 10
Vetted Review
Verified User
Review Source
It's good for connecting with customers to help troubleshoot and walk users through solving a technical issue. This is a great tool because it allows both the users and tech to see the same screen so everything that's happening during the troubleshooting is seen by users from both sides. TeamViewer can also be used for upgrading servers without needing to set up a VPN, etc.
  • Fast and reliable.
  • I really like the ability to prioritize the speed or quality of the image.
  • I also like that you can set a static password so that you do not need to use the auto-generated passwords each time.
  • Maybe include a chat feature like Zoom Meeting, etc.
  • Also, the ability for multiple people to connect to one machine.
  • Ultimately, if Teamviewer can enhance video sharing so that it isn't jumpy that would be excellent
It is best suited for troubleshooting purposes between an end user and a tech. In addition, a personalized, hands-on training can also benefit greatly as one person can give direction and watch as the other person performs the work. I also like to use it particularly to access resources from anywhere without having the need to create a VPN. It's probably less useful for situations that require the viewer to see the graphics intense display.
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March 20, 2019

Ask about the Cancellation Policy!

Score 1 out of 10
Vetted Review
Verified User
Review Source
Currently, TeamViewer is being used for employee training and support, as well as information management.

I started out loving this service. I thought the price was high, but I needed the ease of remoting into multiple computers to keep my business afloat. End of the year comes, and I get a bill for $500 USD to renew. Ugh. It’s still expensive, but now I've become dependent. Then, low and behold they run a special offering the same service for 299.00 for the new upgrade. Excited to save money, (as most small businesses are) I jumped on the opportunity. I informed the salesmen that I had a bill to renew for the new year and asked specifically if this bill would be removed. I was told that if I purchased the new update that the $500 bill would be removed from my account and the new bill of $299.00 would be my bill for 2019. After 2 hours of trying to figure out how to make the discount code work so that I can pay and download the new version, I was told that they had to figure the glitch out and never got a callback. A couple of weeks later I notice that the service has been disconnected. I figure, fine, if they can't give me what was promised then I don't want it anyway. I move on with my life, leaving the software on my computer just in case the offer goes through or they offer another discount.

Well, much to my surprise, I get a very snarky credit collections bill threatening to dispatch legal in America if I don't pay it. I figure I will call the company and try to work something out. After all, I haven't used the service since the botched promotion, surely, they would understand and have notes of the entire interaction. We'll both call it an oversight, I will pay a fair amount of the bill and maybe continue service.

The resolution? I had to pay for a full year of service, yup, another $500.00, and then had to verbally cancel my service for the end of the year so they didn't charge my card again. After receiving payment, they offered to send my call to a supervisor. I declined. They already had my payment, they obviously did not care about saving the business relationship, and their sales made no notes to ensure satisfactory customer service. They did offer a discount for 2020 and 2021 in an email, but honestly, I have lost trust in the company so I passed.

  • Initial set-up assistance.
  • Remote viewing capabilities are limited but perfect for my needs.
  • Ease of installation and system initiation (for an IT person).
  • Sales team doesn't keep notes on customer interactions.
  • Cancellation and renewal policies are hard to find.
  • Customer service policies, (not the employees), seem to be targeted toward payments and not reconciliation or customer satisfaction.
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March 12, 2019

TeamViewer is a very good product for the money.

Score 9 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is a great remote access tool. I have not found anything that I do not like about it yet. We use it for technical support. TeamViewer allows us to access user's computers to assist them when they are having issues. This can run from a simple settings change to a serious program or OS problem.
  • Allow reboot and reconnect seamlessly.
  • Allow for unattended access setup.
  • Handles multiple monitors easily.
  • Price can get expensive.
  • Licensing structure is rigid.
Best suited for mid to large size companies who have a team of support techs that need to assist users remotely. Also good for servers. The price and licensing concerns do not make this a good option for just one person or a small company concerned about the bottom line in my opinion.
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May 31, 2019

Good remote assistance tool option

Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is used to provide remote support by our technical support team. We offer internal support when some of our employees need it, and also for our clients.
  • Easy to use (simple and nice interface).
  • Not much bureaucracy to make a connection.
  • Mobile version.
  • Executable version without installation.
  • Needs a good internet connection from both parties.
It is appropriate to use it to offer remote assistance in places with little safety requirements. It is less appropriate to use when you need a log of the people who have made a remote connection, because it does not offer this feature.
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May 31, 2019

Best Remote Assistance Tool

Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is used in our company when we need to give some type of support or feedback to other areas of the company. The tool is mainly used by the support team and infrastructure, and also by the group of developers.
  • Simple to use.
  • Well implemented (has little delay).
  • Low cost of licenses.
  • It has some security holes.
  • Needs a good connection of both parties.
TeamViewer is great for giving remote assistance to your customers. Its operation is very simple, simply entering a handle and PIN to gain access to the remote computer. We did not observe scenarios less appropriate for the use of the tool.
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Feature Scorecard Summary

Screen sharing (145)
9.2
File transfer (137)
8.6
Instant message (128)
8.2
Secure remote access with Smart Card authentication (53)
8.4
Access to sleeping/powered-off computers (85)
7.4
Over-the-Internet remote session (140)
9.1
Initiate remote control from mobile (117)
8.6
Remote management of servers & workstations (117)
8.8
Remote Active Directory® management (63)
8.7
Centralized management dashboard (84)
7.8
Session record (88)
8.4
Annotations (71)
7.8
Monitoring and Alerts (78)
7.8
Multi-platform remote control (113)
8.8

About TeamViewer

TeamViewer aims to empower users to connect anything, anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 1.7 billion devices and serves at least 40 million concurrent connections at any time. Founded in 2005, the company employs more than 700 people in offices across Germany, the United States, Japan and Australia.

TeamViewer Integrations

TeamViewer Competitors

RescueAssist, Dameware Remote Support, BeyondTrust Remote Support (formerly Bomgar)

TeamViewer Technical Details

Operating Systems: Unspecified
Mobile Application:No