TrustRadius
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.https://media.trustradius.com/product-logos/5v/PN/4ZAW7KOFDJ2B.JPEGTeamviewer - A very trustable and secure alternative for remote desktop connectionsTeamviewer is so far the most preferred software in my org for everyday remote support requests for installing software and other troubleshooting tasks as and when they arise. It is well built with an enterprise-grade UI and minimalistic learning curve to start off using it. The value it brings to our organization is tremendous and its easy portability between different systems is a great plus.,Easy to access from any type of device, be it tablet, mobile or PC Its multiplatform interoperability is just awesome Ease of use is simply adorable,Commercial user license is on a higher side which restricts small company users to utilize its services Some good efforts to be made in order to make it more stable on the premises having lower bandwidth internet connection,10,Usage of TeamViewer has helped reducing the cost of troubleshooting by a good margin TeamViewer is recommended for low to medium technically skilled people for its ease of use,Splashtop Remote Support, Chrome Remote Desktop, ConnectWise Control (formerly ScreenConnect) and BeyondTrust Remote Support (Formerely Bomgar Remote Support),BeyondTrust Remote Support (Formerely Bomgar Remote Support), ConnectWise Control (formerly ScreenConnect), Chrome Remote Desktop, Splashtop Remote Support, LogMeIn ProRemote support, for the right situationWe use Team Viewer to provide remote support to clients. Each support technician has access to the quick support function and also a grouping of clients that are assigned to them.,Custom branding: the customer sees our brand, our logo, and our text when they open Team Viewer. Ease of use: our technicians can simply click a computer on their dashboard and be connected to the client in seconds. Once connected, we can easily support the client, drop files, and use a whiteboard function if need be. File transfers: file transfers are easy to do through Team Viewer by using the inbuilt tools on the toolbar.,Custom branding: while the option to custom brand what the customer sees when they open Team Viewer exists, the option to customize the program as a whole (like what Screen Connect does) does not. Team Viewer is not 100% white label, as you cannot change the program name, icon, or taskbar settings. Annoying popups: we purchased the pro version of Team Viewer 12. The next month Team Viewer 13 came out. Since that day, we have gotten constant popups and emails offering us discounts to upgrade to the next level. Even after clicking the option to never show again, the annoying messages return within a day or two. Two-factor authentication: perhaps a necessary evil? But who on earth is going to want to add a computer to our account if they are not being supported by us or have access to that account? Each time we add a new computer to our account, we must verify it through a link sent to our email, which we don't always have access to. It's an annoying and timely second step that should not be required.,6,We have gotten our money's worth form Team Viewer. It is used daily and our clients have given us nothing but positive feedback on it.,ConnectWise Control (formerly ScreenConnect),ConnectWise Control (formerly ScreenConnect), LogMeIn ProThumbs up for TeamViewer!TeamViewer is a wonderful solution for providing support via remote desktop and training. It is part of our department for more than 2 years and being used every day. We can connect between devices and perform troubleshooting for our clients and also provide training to our teams in other offices. This goes beyond any doubt that TeamViewer is certainly the best and trustable solution for remote support.,Easy accessibility of all the devices - desktop, laptop, tablets or mobile. Fast and uninterrupted file transfers. Easy to deploy in the company. Supports all the major platforms.,Remote session lags if the bandwidth is below average. The mobile application has limited features.,9,We can provide fast tech support, which makes our customer service far better. It saves us the extra time we used to spend in visiting different departments.,Microsoft Teams,9,Adobe Acrobat DC, Kaspersky Endpoint Security, DropboxTeamViewer is a great option for supporting end users in your environmentTeamViewer is used in Support for folks who have non-network joined machines.,Ease of use. Ease of implementation. Admin Rights.,Making support's user password resets easier.,10,It has been an improvement to our business, as support is now easier.,10,10,GoToMeeting and Skype,Microsoft 365 Business, Slack, Microsoft TeamsTeamViewer is a team player!At my previous position, we used TeamViewer two-fold. One for IT troubleshooting network/PC issues remotely and secondly, to update the presentation slideshows on multiple monitors across two campuses, one in Florida, one in Massachusetts.,Login is seamless to any installed base via the app. Multiple user access streamlines workflow. Remote access to multiple desktops at work.,When a system has a pending Windows update, TeamViewer has connectivity issues. Set the number of users able to be logged on at once. Someone needs to log out for someone to log in at certain points. File uploading remotely to an active desktop has connectivity issues.,8,The workflow has been smoother allowing me to directly control computers on other campuses rather than rely on a chain of people. I can update multiple desktops at once allowing me more control over how my time is spent. When something breaks, I can fix it anytime, anywhere, with portable apps.,8,9,LogMeIn Pro, Chrome Remote Desktop, VNC Connect and Webex Meetings,OneDrive, Google Drive, Dropbox BusinessExcellent Remote Online sharingSoftware for remote control, desktop, and file transferring and sharing between computers. Provides remote support and collaborative online. You can connect to different remote computers and laptops. Is a remote access solution that helps improve your business. Easy to use, very good features. Can also use the web conferences option in a remote mode.,Remote support File sharing Collaborative online,Slow internet connections do not help their productivity Remote Support Sharing files,10,Information sharing Remote online access Remote control,9,9,Microsoft Yammer, Webex Meetings, Chrome Remote DesktopThe best remote software on the marketWe use TeamViewer to remote into our PCs when we’re aren't in the office. It allows us to be able to work from anywhere on the plant. It’s really easy to use and we really enjoy it.,Remote management. File transfers. File uploads.,The overall price. You have to install a agent. Can be slow at times.,10,It’s made us be able to work from anywhere. That is priceless.,GoToMeeting,1PasswordComplete remote assistance softwareCurrently, TeamViewer is being used by some departments of the organization, like Information Technology, ITAS-Information Technology Applications and Services. It is used to provide remote support to clients, and to our employees too. With Team Viewer each support assistant can quickly access any machine in the organization's intranet. Team Viewer is really useful to our service desk, for helping any employee with tech support or even in-depth technical support.,It is easy to use, it allows control of any computer from any part of the world. The communication between you and the computer being controlled is really fast, it has just a little delay. It allows you to transfer files. Really affordable.,Whenever you have a low bandwidth internet connection, you will have more delay, and can be kind of slow. You won't be able to control a computer with a different version from yours. Maybe they could add the function of viewing two remote computers at same time.,8,Quickly solving problems for clients and employees. Tech support does not need to go personally to solve a problem. Don't think there is any negative impact on ROI.,Chrome Remote Desktop,Microsoft Teams, Microsoft Office 365Remote user support has become easy and simpleTeamViewer helps is to remotely assist our clients and users who are not tech savvy to configure and also to help with issues faced on the system.,Secure remote access. Ability to run and access unattended. PC to PC works very well with nice additional tools. Access can be configured such as file copying. Ability to talk to the person on the other side.,Expensive Mobile phone application is not so user friendly. Sometimes connection does not work, and no proper error message given (such as firewall blocked),7,The support team no longer needs to visit users Cost and time spent is minimised,GoToMeeting,8,GoToMeeting, GoToWebinar, WordPressVery Effective for Business EnvironmentsIt is being used by our technicians to support their clients on site. It addresses the problem of being in more than one place at once. We are also able to support clients out of our geographical reach. We would like to implement it more to support our residential clients.,Ease of Use Reliability Effectiveness,Cost Application could be thinner,8,Being able to assist customers out of geographical area or remote branch offices Being able to assist residential customers that may be unable to bring in their PC Being more productive overall,ConnectWise Control (formerly ScreenConnect),Nitro Productivity Suite, Microsoft Office 2016TeamViewer ReviewMy Helpdesk Team uses this product for our AV Events. It allows us to remote control presentations and the main laptop being used at the podium. The product is solid and we have had zero lost connection issues. It's easy to use and seamless.,Remote Control for AV Events Reconnects seamlessly if the internet signal is dropped Very Easy and straightforward Has remote file transfer capabilities,Would like to see more effort put into security/Encryption features Would like to be able to invite someone to a TeamViewer connection,9,Helps keep I.T. in the background so the events look seamless - saves the tech from interrupting a show by coming up to the podium Has helped us reduce the amount of desk visits by being able to remotely handle situations,VNC Connect and GoToAssist SeeIt,5,GoToAssist SeeIt, VNC ConnectRemote access using TeamViewerWe use TeamViewer for remote support for our users. We also use TeamViewer for new employee training. We install software and trouble shoot any issues that arise. We can also transfer software and files to the remote computer as needed.,Remote control File transfers Remote training,Automatic screen sizing Staying connected through system reboot Copying large files,10,Don’t have to be physically at a machine Can connect remotely Can work from anywhere,VNC Connect, DameWare Remote Support and Kaseya AuthAnvil,Snagit, SolarWinds Kiwi Syslog Server, SolarWinds IPAMGreat and effective remote access toolTeamviewer is used by our department to facilitate our school application with our students and professor. It is a great remote access desktop that allows us to troubleshoot and solve problems remotely in a faster and a convenient way. Also, it helps us to improve our communication between our IT department and the other department in a safe and effective way.,Easy to use software. Simple installation and fast to use. Doesn't consume a lot of data. Very safe and secured.,Mobile application needs to be enhanced. During network fluctuation or internet breaks, we have to restart the software and start again.,9,Very convenient platform for us and for our staff members and students. Saves a lot of time and effort.,Canva, Adobe Illustrator CC, Google Drive, TrelloHow TeamViewer saves us time and builds customer loyaltyWe actively use TeamViewer for supporting our users. It is also used as remote access on our own computers when traveling. We use it from our Linux PCs to help our users and subscribers using Windows, Linux, and Mac without any problem. It saves us most of the necessary travel that would be required without it. We are able to solve most technical support problems and satisfy our customers remotely.,It is multiplatform and supports all desktop and mobile platforms. You can easily transfer files with a simple drag and drop. Provides a quick connection. Allows a secure connection.,Sometimes the screen gets blocked. In some cases, it requires a user present at the other end.,9,Helps us avoid a lot of travel. Clients get helped or repaired very quickly. Clients are often impressed by the efficiency.,VNC ConnectTeamViewer gets the (remote) job done with customizable configuration to match your environment.We actively use TeamViewer for supporting our users (5000+ user base) remotely without having to know what their IP address is. So even if they are outside of the company networks, we can still get to them without issue. It is very handy and the users can demonstrate the issue they are experiencing which will allow us to attempt to resolve it.,It keeps track of remote hosts well, letting me know once they are online after a reboot for example. The security is customizable so you can lock it down pretty well. The speed of the remote display is very good and is also customizable if you are connecting to a slower link.,Would be good if logs were kept in a centralized location so it can be determined quickly who remoted into what computer. A native Linux application would be good to have as right now you need to run it through Wine. Wish it would support a little older Android mobile device versions.,9,While up front, TeamViewer isn't the most inexpensive tool out there. You don't have to worry about ongoing maintenance costs as you own that version outright. TeamViewer allows the techs to remotely and immediately diagnose end-user issues without having the computer brought to them. Saves time! TeamViewer's easy configuration and connection initiation allow the most inexperienced computer users to request remote help quickly.,Splashtop Business Access and LogMeIn Pro,Splashtop Business Access, Wireshark, LibreOfficeEssential in an IT technical support environmentToday, I am no longer part of the company, but when I was there, I used it a lot for support of users, services, and equipment. There is a company branch in another city and Team Viewer was the right tool for most technical actions. Helped with managing time, incidents, and SLAs.,Practicality: it is a very practical tool, easy to use, and intuitive. By mobile or web application, fast access to customers. Availability: anywhere, on the mobile or via the web we can use the tool in a satisfactory way. Adaptable: The tool adapts to the internet connection, allowing remote access to be possible. Features: I use it to transfer files, screenshots for presentations and meetings a lot, always satisfactorily.,My experience has always been satisfactory, no complaints. But with regard to the commercial version, I believe it could improve the plans/values, it was difficult to convince the company to buy, but in the end, it worked.,9,Reduced costs: With remote support, you almost did not have to send staff to the site, especially at the branch office, generating fuel savings, over time. Time management: fast support, avoiding loss of SLA, and team embezzlement.,,Skype, Fortinet FortiGate, Microsoft VisioSeamlessly access a different world, from the comfort of your seat.TeamViewer is used by our organisation in two main ways. The first way in which TeamViewer is used is by the internal IT department to provide remote support to users across multiple sites. This facilitates screen sharing and rapid solving of problems. The second way in which TeamViewer is used is by individuals who wish to access their desktop computers from a remote location. It solves a major problem that employees still have access to their computers in emergency situations and can handle these situations from afar.,Easy to set up and use by an inexperienced user. Encrypted data transmission allowing secure use across open networks. Access control within TeamViewer allows only certain users to access a remote workstation whilst it is logged off, thereby meaning any attempts to hack into the computer via Teamviewer will not be allowed if not a permitted user.,The connection from TeamViewer to mobile devices is present, but it is not the most polished integration at present. This may be the fault of the mobile-side application though. Options to record remote sessions are available, but obscure. The option to record can be set automatically though. Settings with regards to when TeamViewer is available for a connection, and in what mode it is running (Unattended or Logged-in) are not clear to a new user.,9,Remote access to all network-connected users has been enabled resulting in fewer physical call-outs, and thus costs to move around. Logging of remote sessions has enabled management to keep track of connections, locations, and intent of each, thus providing traceability. By using remote access to connect to terminals without peripherals it has slashed the hardware costs within the company.,,10,Hype Innovation, Siemens PLM Software, WordPress, Google Forms, Adobe Acrobat DC, Mailchimp, Onshape,10An Excellent remote support toolWe use TeamViewer within our organization to provide remote support to employees in the company, especially those in remote locations. The software also functions well as a backup meetings provider in our account management team when other products that we use fail due to an outage or a bad connection with the service.,Provides remote assistance. Has multiple monitor support.,QuickSupport is still hard for some users.,9,Remote support is a breeze with the application, and it is worth every penny when some of the applications in use have such complicated interfaces.,,Ubuntu Linux, Adobe Acrobat DC, Microsoft 365 Business, TimeCamp, Jira Service Desk, JIRA Software, Atlassian Confluence, Bitbucket, FuseMail, SOLIDWORKS, Autodesk InventorInvesting in TeamViewer is a solid ROI in customer satisfactionTeamviewer allows our company to support clients with application technical difficulties from a remote location. This solves the problem of providing client support in a timely manner. Problems stem from user interaction with an application that is not working properly or problems from end user interaction with the application. The ability to remotely access a clients hardware improves customer relations and satisfaction.,Provides dependable connections Frequent updates with changing technology Supports many types of operating systems,Fail safe procedures to get client back up and running after unexpected network issues More monitoring and alert services Video tutorials for instructions on client machines,9,Positive client satisfaction Faster support Dependable support,VNC Connect,Signal, Microsoft Teams, Skype for Business (formerly Lync)Powerful remote access but with some issues.We use TeamViewer to provide technical support to some of our customers.,Provides system level access to client PCs. Provides unattended access. We can reconnect after a reboot.,Needs a compatible version. Needs to be installed on both connecting systems. There's no free client version.,9,Useful for unattended access saving onsite visit. We can remotely restart systems, reducing manpower usage. Multiple user options, enabling good collaboration.,LogMeIn Rescue, Zoom and Skype for Business (formerly Lync),LogMeIn Rescue, Zoom, Skype for Business (formerly Lync)Excellent VC and Remote Access ToolTeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, or server to each other globally. With this tool, we can share and do VC meetings. It helps us a lot to solve the issues. It is not an ordinary remote support solution. Once you get connected, it's hands on! Sometimes users also don't understand and while you are in control, they like to click somewhere else and write something else. This is why I just admire "remote input block" feature of Teamviewer. The biggest benefit is that it's accessible anywhere. The app is really good once you get the hang of controlling mouse movement from a mobile device.,TeamViewer is an absolute necessity to efficiently operate throughout the course of a day. TeamViewer has helped us work remotely and had added immense value to our work performance. Comprises of an easy to use interface; suitable for personal and corporate use. Also available as an app for iPad/tablet: very convenient to use on the go.,Free version users do have restrictions in use wherein they will be unable to try out all features of TeamViewer. The remote user must have the same or compatible version.,8,This software has benefited me a lot because I have managed to maintain a remote connection. I have also been able to make several conferences with many owners of companies abroad.,Skype for Business (formerly Lync),Skype for Business (formerly Lync)Secure and effective remote connection between two systems.This software is being used by our technical team mostly, but sometimes our sales and marketing teams also use this software for file transfer purposes and to use their system from outside the office. I personally use this software when I am away from the office and I need to access my computer system. It helps me to access my system from anywhere outside my office, and it increases my productivity.,It has an amazing interface, which allows users to navigate it easily. It allows users to transfer system to system files effectively. It offers a mobile application also, which allows users to access any system from their mobile devices.,Sometimes it doesn’t give seamless connectivity in screen sharing. It doesn’t auto connect when the other system went into sleep mode. Users have to connect it manually. It requires high-speed internet.,9,It helps us to lower down the maintenance cost of our computer systems. It increases the productivity of our team by helping them in accessing their system remotely. It helps us to organize team meetings, even when the team members are not at the same place. With its screen sharing features, we do our meetings online.,,Smallpdf, Sender.net, ZoomInfo, Paytm, Upsafe Free Gmail Backup, MPZMail, OneDrive, Skype for Business (formerly Lync), SendinBlue, PDFfillerGood remote assistance tool optionTeamViewer is used to provide remote support by our technical support team. We offer internal support when some of our employees need it, and also for our clients.,Easy to use (simple and nice interface). Not much bureaucracy to make a connection. Mobile version. Executable version without installation.,Needs a good internet connection from both parties.,8,After the implementation of TeamViewer, our problem resolution time decreased. There is no longer any need to move employees to offer support.,Chrome Remote Desktop,TrelloBest Remote Assistance ToolTeamViewer is used in our company when we need to give some type of support or feedback to other areas of the company. The tool is mainly used by the support team and infrastructure, and also by the group of developers.,Simple to use. Well implemented (has little delay). Low cost of licenses.,It has some security holes. Needs a good connection of both parties.,8,With TeamViewer, it is no longer necessary to displace our employees to make a service. Remote assistance optimizes the time to solve some problems.,Remote Desktop Services and Chrome Remote Desktop,Chrome Remote Desktop, TrelloTeamViewer is fast, powerful and secure, but business licenses can be prohibitively expensive.There are three main features of TeamViewer that are used by myself and across the clients I manage. Specifically, TeamViewer can be used as remote access for tech support. Once TeamViewer is installed on a client's system, it can be used as an on-demand remote access tool allowing for screen sharing and file sharing. Once the tech support session is done, TeamViewer is closed and the computer is no longer accessible remotely. The other main use is for a client to remotely access his or her work computer remotely. TeamViewer is set to open automatically at startup, and set with a custom password that can be used every time.,Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience. TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa). During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer. TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer. TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password. Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone. While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support). With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer. TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android. A personal license is free.,Perhaps the biggest con of TeamViewer is it's pricing and licensing system. While a personal license is free, any form of commercial or business license is a minimum of $50/month. There used to be a one-time fee which was also quite expensive ($600+ depending on the license), but it was perpetual. Now, in order to use TeamViewer on a business level, you must pay the minimum $50/month. For occasional use, this fee is simply too high when there are other, less expensive options out there. During install, you are asked if TeamViewer is being used on for personal or business use. When you select personal, all features of TeamViewer are available, but with a personal license. When you select business use, all the features are again present, but on a trial basis until a license is purchased. Unfortunately, if you accidentally install TeamViewer with a business license instead of a personal license, it is extremely difficult, if not near impossible to change the license. You cannot change the license on your own, you must contact TeamViewer with your machine ID for their support to change the license. However, TeamViewer doesn't guarantee that they will be able to change the license, and they quote you around 30 days to actually change the license, when the free trial itself is only 7 days. Once the business trial runs up, TeamViewer is effectively useless. Continuing along the lines of licensing terms, if you install the personal version of TeamViewer, but TeamViewer detects that you may be using it on a business level, your license will automatically change from personal to business. TeamViewer detects this by monitoring how many client computers you connect to - if that number exceeds a certain value over a certain period of time (both are nebulous), the license is changed. This is an issue if you are using TeamViewer on a personal basis to provide FREE tech support to friends or family. If this occurs, you again have to contact TeamViewer and hope that they will respond to your request and change the license back to personal. On a more technical note, TeamViewer cannot relay certain key commands to a remote machine such as cmd-tab (Mac) or ctrl-tab (Windows) to quickly tab through open applications, ctrl-alt-delete (though there is at least a menu item allowing that key command to be sent), and other interface-related items. Typically, the key commands that cannot be sent are related to deep system integration. While TeamViewer, as a remote access viewer, can be easily installed on iOS or Android - to use it for screen sharing functionality (wherein a user can share the screen of an iOS device) you must be using a business license.,7,Before TeamViewer went to a subscription model, its initial high cost paid off over time. While the initial investment was high, the return on it paid off over the course of a couple of years. With the subscription-based model, for a small business, the high cost may not be worth with the investment. For a large business, or a business who relies heavily on remote tech support, the high subscription cost may be worth it. Because TeamViewer is subscription based, a business must calculate how much money it will make on remote support vs. how much TeamViewer actually costs. In my personal business, I have moved to a competing platform as a result of TeamViewer's shift to a subscription - the investment was no longer cost-effective.,LogMeIn Central, LogMeIn Pro and LogMeIn Rescue,Altaro Hyper-V Backup, QuickBooks Enterprise Solutions, Adobe Photoshop
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TeamViewer
1329 Ratings
Score 8.5 out of 101
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1329 Ratings
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Score 8.5 out of 101

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Rahul Dhangar profile photo
August 15, 2019

Teamviewer - A very trustable and secure alternative for remote desktop connections

Rahul Dhangar
Score 10 out of 10
Vetted Review
Verified User
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Teamviewer is so far the most preferred software in my org for everyday remote support requests for installing software and other troubleshooting tasks as and when they arise. It is well built with an enterprise-grade UI and minimalistic learning curve to start off using it. The value it brings to our organization is tremendous and its easy portability between different systems is a great plus.
  • Easy to access from any type of device, be it tablet, mobile or PC
  • Its multiplatform interoperability is just awesome
  • Ease of use is simply adorable
Teamviewer is best suited for any team who can afford their commercial licensing costs and have a good enough bandwidth to support its connection for a seamless work experience. It could be a bit pocket heavy for small team sizes where budget is stringent and if budget is a problem, then one should look at other cheaper options
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Tom Cheever profile photo
June 25, 2019

Remote support, for the right situation

Tom Cheever
Score 6 out of 10
Vetted Review
Verified User
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We use Team Viewer to provide remote support to clients. Each support technician has access to the quick support function and also a grouping of clients that are assigned to them.
  • Custom branding: the customer sees our brand, our logo, and our text when they open Team Viewer.
  • Ease of use: our technicians can simply click a computer on their dashboard and be connected to the client in seconds. Once connected, we can easily support the client, drop files, and use a whiteboard function if need be.
  • File transfers: file transfers are easy to do through Team Viewer by using the inbuilt tools on the toolbar.
Team Viewer is great for remote supporting an office or clients. Don't count on it for supporting mobile devices though.
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Andrea Wroot profile photo
September 20, 2019

Thumbs up for TeamViewer!

Andrea Wroot
Score 9 out of 10
Vetted Review
Verified User
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TeamViewer is a wonderful solution for providing support via remote desktop and training. It is part of our department for more than 2 years and being used every day. We can connect between devices and perform troubleshooting for our clients and also provide training to our teams in other offices. This goes beyond any doubt that TeamViewer is certainly the best and trustable solution for remote support.
  • Easy accessibility of all the devices - desktop, laptop, tablets or mobile.
  • Fast and uninterrupted file transfers.
  • Easy to deploy in the company.
  • Supports all the major platforms.
If you are a big company and wants to avoid visiting floors to provide tech support then TeamViewer is the solution you need. It is a trustable brand, therefore, if you have to connect with your clients to provide tech support they will not hesitate while granting the permission of their security systems.
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Alan Gadbois profile photo
August 29, 2019

TeamViewer is a great option for supporting end users in your environment

Alan Gadbois
Score 10 out of 10
Vetted Review
Verified User
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TeamViewer is used in Support for folks who have non-network joined machines.
  • Ease of use.
  • Ease of implementation.
  • Admin Rights.
It was great for supporting users and viewing what is going on in a computer. It allows for a great amount of control on user systems, and admin support is easy.
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Stephen Wittmaak profile photo
August 14, 2019

TeamViewer is a team player!

Stephen Wittmaak
Score 8 out of 10
Vetted Review
Verified User
Review Source
At my previous position, we used TeamViewer two-fold. One for IT troubleshooting network/PC issues remotely and secondly, to update the presentation slideshows on multiple monitors across two campuses, one in Florida, one in Massachusetts.
  • Login is seamless to any installed base via the app.
  • Multiple user access streamlines workflow.
  • Remote access to multiple desktops at work.
For small networks with a dedicated IT team TeamViewer is great, or, as we used it, if you use thumb drive style mini-computers on monitors, you can change the content on the screen from anywhere.
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Lujan Aromando profile photo
August 13, 2019

Excellent Remote Online sharing

Lujan Aromando
Score 10 out of 10
Vetted Review
Verified User
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Software for remote control, desktop, and file transferring and sharing between computers. Provides remote support and collaborative online. You can connect to different remote computers and laptops. Is a remote access solution that helps improve your business. Easy to use, very good features. Can also use the web conferences option in a remote mode.
  • Remote support
  • File sharing
  • Collaborative online
Excellent remote desktop access solutions. Incredible fast and secure global network. Through innovative technology, it can do remote administration of unattended services. Perfect for network sharing and perfect for file sharing.
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Cameron Rainey profile photo
July 15, 2019

The best remote software on the market

Cameron Rainey
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use TeamViewer to remote into our PCs when we’re aren't in the office. It allows us to be able to work from anywhere on the plant. It’s really easy to use and we really enjoy it.
  • Remote management.
  • File transfers.
  • File uploads.
It works well if you need to remote into your work PC while working from home.
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Adriano Rosa profile photo
July 10, 2019

Complete remote assistance software

Adriano Rosa
Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently, TeamViewer is being used by some departments of the organization, like Information Technology, ITAS-Information Technology Applications and Services. It is used to provide remote support to clients, and to our employees too. With Team Viewer each support assistant can quickly access any machine in the organization's intranet. Team Viewer is really useful to our service desk, for helping any employee with tech support or even in-depth technical support.
  • It is easy to use, it allows control of any computer from any part of the world.
  • The communication between you and the computer being controlled is really fast, it has just a little delay.
  • It allows you to transfer files.
  • Really affordable.
TeamViewer is well suited when any employee or client have any problem with any software or support. The support technicians do not need to go personally to repair something in your computer, he just takes remote control of it and solves your problem. The scenario where TeamViewer is less appropriate is when the internet connection is slow, you will have some lag.
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Dinesh Selvachandra profile photo
October 10, 2019

Remote user support has become easy and simple

Dinesh Selvachandra
Score 7 out of 10
Vetted Review
Verified User
Review Source
TeamViewer helps is to remotely assist our clients and users who are not tech savvy to configure and also to help with issues faced on the system.
  • Secure remote access.
  • Ability to run and access unattended.
  • PC to PC works very well with nice additional tools.
  • Access can be configured such as file copying.
  • Ability to talk to the person on the other side.
When you want to remotely assist users who have trouble with their PC. It provides you with all necessary tools to support.
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Frank McCann profile photo
June 14, 2019

Very Effective for Business Environments

Frank McCann
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used by our technicians to support their clients on site. It addresses the problem of being in more than one place at once. We are also able to support clients out of our geographical reach. We would like to implement it more to support our residential clients.
  • Ease of Use
  • Reliability
  • Effectiveness
Well suited to assist users on-site that have some technical knowledge.

Not appropriate for some of our residential clients that may be tech illiterate.

Well suited to help customers that are outside our geographical area, my technicians also can help more than one client at once while never leaving the office or their home in case out of hours calls come in.
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Jerome Pierce profile photo
September 27, 2019

TeamViewer Review

Jerome Pierce
Score 9 out of 10
Vetted Review
Verified User
Review Source
My Helpdesk Team uses this product for our AV Events. It allows us to remote control presentations and the main laptop being used at the podium. The product is solid and we have had zero lost connection issues. It's easy to use and seamless.
  • Remote Control for AV Events
  • Reconnects seamlessly if the internet signal is dropped
  • Very Easy and straightforward
  • Has remote file transfer capabilities
Perfect for AV events when the main laptop is at the podium and the tech is located in the back of a room or behind the stage.
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Dave King profile photo
September 13, 2019

Remote access using TeamViewer

Dave King
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use TeamViewer for remote support for our users. We also use TeamViewer for new employee training. We install software and trouble shoot any issues that arise. We can also transfer software and files to the remote computer as needed.
  • Remote control
  • File transfers
  • Remote training
Remote training is a great use. Remote support and guiding users through issues is very convenient. Addding users to my personal list so I can easily find them to remote control works great as well.
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Darren Megginson profile photo
April 27, 2019

Great and effective remote access tool

Darren Megginson
Score 9 out of 10
Vetted Review
Verified User
Review Source
Teamviewer is used by our department to facilitate our school application with our students and professor. It is a great remote access desktop that allows us to troubleshoot and solve problems remotely in a faster and a convenient way. Also, it helps us to improve our communication between our IT department and the other department in a safe and effective way.
  • Easy to use software.
  • Simple installation and fast to use.
  • Doesn't consume a lot of data.
  • Very safe and secured.
Great to install software products to our faculty members and students remotely without making them come to our department. Great tool for troubleshooting and issues and for remote access.
Read Darren Megginson's full review
Gregory Pecqueur profile photo
April 27, 2019

How TeamViewer saves us time and builds customer loyalty

Gregory Pecqueur
Score 9 out of 10
Vetted Review
Verified User
Review Source
We actively use TeamViewer for supporting our users. It is also used as remote access on our own computers when traveling. We use it from our Linux PCs to help our users and subscribers using Windows, Linux, and Mac without any problem. It saves us most of the necessary travel that would be required without it. We are able to solve most technical support problems and satisfy our customers remotely.
  • It is multiplatform and supports all desktop and mobile platforms.
  • You can easily transfer files with a simple drag and drop.
  • Provides a quick connection.
  • Allows a secure connection.
I systematically recommend it to my clients, without obliging them. This solution helps customers in real-time and speeds up training on our applications. It also allows a faster return of ergonomic and logical problems.
Read Gregory Pecqueur's full review
Roger Mialkowski profile photo
April 25, 2019

TeamViewer gets the (remote) job done with customizable configuration to match your environment.

Roger Mialkowski
Score 9 out of 10
Vetted Review
Verified User
Review Source
We actively use TeamViewer for supporting our users (5000+ user base) remotely without having to know what their IP address is. So even if they are outside of the company networks, we can still get to them without issue. It is very handy and the users can demonstrate the issue they are experiencing which will allow us to attempt to resolve it.
  • It keeps track of remote hosts well, letting me know once they are online after a reboot for example.
  • The security is customizable so you can lock it down pretty well.
  • The speed of the remote display is very good and is also customizable if you are connecting to a slower link.
If you have to support Windows, MacOS, and even Linux, then TeamViewer is a great one-stop shop. Your computer list window can show all of the different OS hosts under a single list so you don't have to use different programs to remotely support the different OSs. TeamViewer is a great use case for remote workers that need remote support.
Read Roger Mialkowski's full review
Gledson Rodrigues profile photo
April 20, 2019

Essential in an IT technical support environment

Gledson Rodrigues
Score 9 out of 10
Vetted Review
Verified User
Review Source
Today, I am no longer part of the company, but when I was there, I used it a lot for support of users, services, and equipment. There is a company branch in another city and Team Viewer was the right tool for most technical actions. Helped with managing time, incidents, and SLAs.
  • Practicality: it is a very practical tool, easy to use, and intuitive. By mobile or web application, fast access to customers.
  • Availability: anywhere, on the mobile or via the web we can use the tool in a satisfactory way.
  • Adaptable: The tool adapts to the internet connection, allowing remote access to be possible.
  • Features: I use it to transfer files, screenshots for presentations and meetings a lot, always satisfactorily.
Suitable for mid-sized IT environments where large-scale support is required for lots of users and equipment, but there is no fast on-site availability of staff. In smaller environments, with little support, I do not see need it much, but it is a welcomed tool.
Read Gledson Rodrigues's full review
No photo available
September 22, 2019

Seamlessly access a different world, from the comfort of your seat.

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is used by our organisation in two main ways. The first way in which TeamViewer is used is by the internal IT department to provide remote support to users across multiple sites. This facilitates screen sharing and rapid solving of problems. The second way in which TeamViewer is used is by individuals who wish to access their desktop computers from a remote location. It solves a major problem that employees still have access to their computers in emergency situations and can handle these situations from afar.
  • Easy to set up and use by an inexperienced user.
  • Encrypted data transmission allowing secure use across open networks.
  • Access control within TeamViewer allows only certain users to access a remote workstation whilst it is logged off, thereby meaning any attempts to hack into the computer via Teamviewer will not be allowed if not a permitted user.
Well Suited:
  • Remote software support for users who are based in different geographical locations.
  • Access to remote hardware units that do not have peripherals (Screen, keyboard, mouse, etc) attached.
  • Small file transfers between two sessions.
  • Hosting meetings with screen sharing.
Not Well Suited:
  • Facilitating large file transfers,
  • As a replacement for proper video conferencing software,
  • Handling multiple connections simultaneously, or managing multiple support sessions.
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No photo available
June 28, 2019

An Excellent remote support tool

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use TeamViewer within our organization to provide remote support to employees in the company, especially those in remote locations. The software also functions well as a backup meetings provider in our account management team when other products that we use fail due to an outage or a bad connection with the service.
  • Provides remote assistance.
  • Has multiple monitor support.
Teamviewer is an excellent tool for remote support on Windows, Mac, and Android. The experience is somewhat limited on iOS, although this probably has more to do with the security features of the OS itself and not the application. The ability to view all monitors on the remote computer also makes the experience more enjoyable since you can depend less on the person on the other end.
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No photo available
June 24, 2019

Investing in TeamViewer is a solid ROI in customer satisfaction

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
Teamviewer allows our company to support clients with application technical difficulties from a remote location. This solves the problem of providing client support in a timely manner. Problems stem from user interaction with an application that is not working properly or problems from end user interaction with the application. The ability to remotely access a clients hardware improves customer relations and satisfaction.
  • Provides dependable connections
  • Frequent updates with changing technology
  • Supports many types of operating systems
Teamviewer is very well suited to support a wide array of operating systems. It is best suited for an in-house IT department to manage a controlled environment of networked PCs. It is less ideal when support is needed for mobile devices. It only works when there is a solid connection to the intranet or internet.
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No photo available
June 20, 2019

Powerful remote access but with some issues.

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use TeamViewer to provide technical support to some of our customers.
  • Provides system level access to client PCs.
  • Provides unattended access.
  • We can reconnect after a reboot.
TeamViewer, if available on both connecting systems, is the best remote access service. It is particularly suited when multiple people are actively looking at the remote system.
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No photo available
May 25, 2019

Excellent VC and Remote Access Tool

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, or server to each other globally. With this tool, we can share and do VC meetings. It helps us a lot to solve the issues. It is not an ordinary remote support solution. Once you get connected, it's hands on! Sometimes users also don't understand and while you are in control, they like to click somewhere else and write something else. This is why I just admire "remote input block" feature of Teamviewer. The biggest benefit is that it's accessible anywhere. The app is really good once you get the hang of controlling mouse movement from a mobile device.
  • TeamViewer is an absolute necessity to efficiently operate throughout the course of a day.
  • TeamViewer has helped us work remotely and had added immense value to our work performance.
  • Comprises of an easy to use interface; suitable for personal and corporate use.
  • Also available as an app for iPad/tablet: very convenient to use on the go.
I have come to know one thing. If you consistently work with multiple systems there are going to be times when you can't find something only for it to be on another system. For this reason, Teamviewer is an awesome software.
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No photo available
May 13, 2019

Secure and effective remote connection between two systems.

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
This software is being used by our technical team mostly, but sometimes our sales and marketing teams also use this software for file transfer purposes and to use their system from outside the office. I personally use this software when I am away from the office and I need to access my computer system. It helps me to access my system from anywhere outside my office, and it increases my productivity.
  • It has an amazing interface, which allows users to navigate it easily.
  • It allows users to transfer system to system files effectively.
  • It offers a mobile application also, which allows users to access any system from their mobile devices.
It is very well suited for the system-to-system transfer of heavy files without using Bluetooth. It also helps in presentations by accessing your system remotely. And the major part this software plays is in the repairing of systems remotely. IT people use this software to do so. Whenever we require system related support from our IT team, they usually help us by accessing our system with the help of this software.
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No photo available
May 31, 2019

Good remote assistance tool option

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is used to provide remote support by our technical support team. We offer internal support when some of our employees need it, and also for our clients.
  • Easy to use (simple and nice interface).
  • Not much bureaucracy to make a connection.
  • Mobile version.
  • Executable version without installation.
It is appropriate to use it to offer remote assistance in places with little safety requirements. It is less appropriate to use when you need a log of the people who have made a remote connection, because it does not offer this feature.
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No photo available
May 31, 2019

Best Remote Assistance Tool

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is used in our company when we need to give some type of support or feedback to other areas of the company. The tool is mainly used by the support team and infrastructure, and also by the group of developers.
  • Simple to use.
  • Well implemented (has little delay).
  • Low cost of licenses.
TeamViewer is great for giving remote assistance to your customers. Its operation is very simple, simply entering a handle and PIN to gain access to the remote computer. We did not observe scenarios less appropriate for the use of the tool.
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Aaron Pinsker profile photo
February 09, 2019

TeamViewer is fast, powerful and secure, but business licenses can be prohibitively expensive.

Aaron Pinsker
Score 7 out of 10
Vetted Review
Verified User
Review Source
There are three main features of TeamViewer that are used by myself and across the clients I manage. Specifically, TeamViewer can be used as remote access for tech support. Once TeamViewer is installed on a client's system, it can be used as an on-demand remote access tool allowing for screen sharing and file sharing. Once the tech support session is done, TeamViewer is closed and the computer is no longer accessible remotely. The other main use is for a client to remotely access his or her work computer remotely. TeamViewer is set to open automatically at startup, and set with a custom password that can be used every time.
  • Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
  • TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
  • During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
  • TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
  • TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
  • Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
  • While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
  • With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
  • TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
  • A personal license is free.
In general, as a piece of software, TeamViewer is excellent. It is fairly easy to both set up and to use, while also being quite feature-rich. Screen sharing is generally both high quality and responsive and adjusts to bandwidth demands and requirements on the fly and effectively. In addition, because TeamViewer can be used as both an on-demand type system (mainly for tech support sessions) as well as an always-on type system, TeamViewer can be used as a one-stop shop for remote access, screen sharing, and tech support.

Unfortunately, TeamViewer's licensing system is borderline awful. Not only is the base price ($50/month) extremely high, making it out of the reach for many small businesses, it is nearly impossible to switch from a business license to a personal license if that is needed. To make matters worse, TeamViewer support is generally unresponsive when it comes to licensing requests.
Read Aaron Pinsker's full review

TeamViewer Scorecard Summary

Likelihood to Recommend (1329)
8.5
Likelihood to Renew (39)
9.2
Usability (17)
9.4
Availability (2)
8.0
Performance (2)
9.0
Support (16)
8.8
In-Person Training (1)
5.0
Online Training (2)
8.9
Implementation (6)
9.5
Product Scalability (2)
10.0

Feature Scorecard Summary

Screen sharing (150)
9.2
File transfer (142)
8.6
Instant message (133)
8.3
Secure remote access with Smart Card authentication (55)
8.5
Access to sleeping/powered-off computers (89)
7.6
Over-the-Internet remote session (145)
9.1
Initiate remote control from mobile (121)
8.6
Remote management of servers & workstations (121)
8.9
Remote Active Directory® management (65)
8.7
Centralized management dashboard (87)
7.9
Session record (91)
8.4
Annotations (74)
8.0
Monitoring and Alerts (81)
7.9
Multi-platform remote control (117)
8.8

About TeamViewer

TeamViewer aims to empower users to connect anything, anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 1.7 billion devices and serves at least 40 million concurrent connections at any time. Founded in 2005, the company employs more than 700 people in offices across Germany, the United States, Japan and Australia.
Categories:  Web Conferencing,  Remote Desktop

TeamViewer Integrations

TeamViewer Competitors

RescueAssist, Dameware Remote Support, BeyondTrust Remote Support (formerly Bomgar)

TeamViewer Technical Details

Operating Systems: Unspecified
Mobile Application:No