TeamViewer Reviews

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Score 8.4 out of 100

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Reviews (1-25 of 197)

MUKESHI RANI MALIK | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I often have to work remotely and this was the tool I used to ensure that I could still get into my system when working from offsite, a remote location or from home. I leave TeamViewer running on the host machine and then remote in when required. The primary concern was reliability as I needed something that wouldnt crash or shut down since that would significantly impact my work. In all the time I used this, I never ran into that issue.
  • Being able to reboot and still connect back to the host machine is a life saver. There might be times when your PC locks up or an update causes the system to reboot. In those scenarios you want something that will reconnect and get you back in.
  • It is super reliable. I counted heavily on it to not crash or close itself when needed and it never let me down. Nothing worse than think you can remote into your PC and finding out your remote tool wasnt running. Never had this issues with TeamViewer.
  • Speed was also really good. Working from Hotels etc means I am not always on blazing fast internet so I needed something that would work well even on low bandwidth. This performed admirably.
  • The mobile version is a little difficult to navigate. I understand part of that is because you are using it on a smaller screen and controlling a different OS but it can still do better in that scenario.
Perfect if you need to leave a machine running that you can remote in for later. I imagine it would also be great if you are providing software support since its really easy to install, configure and run. Its also great for personal use since its free and still contains all features.

I wouldnt use it for transferring or sharing large file sizes. I dont think the tool is designed for that.

Read MUKESHI RANI MALIK's full review
Tom Cheever | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
We use Team Viewer to provide remote support to clients. Each support technician has access to the quick support function and also a grouping of clients that are assigned to them.
  • Custom branding: the customer sees our brand, our logo, and our text when they open Team Viewer.
  • Ease of use: our technicians can simply click a computer on their dashboard and be connected to the client in seconds. Once connected, we can easily support the client, drop files, and use a whiteboard function if need be.
  • File transfers: file transfers are easy to do through Team Viewer by using the inbuilt tools on the toolbar.
  • Custom branding: while the option to custom brand what the customer sees when they open Team Viewer exists, the option to customize the program as a whole (like what Screen Connect does) does not. Team Viewer is not 100% white label, as you cannot change the program name, icon, or taskbar settings.
  • Annoying popups: we purchased the pro version of Team Viewer 12. The next month Team Viewer 13 came out. Since that day, we have gotten constant popups and emails offering us discounts to upgrade to the next level. Even after clicking the option to never show again, the annoying messages return within a day or two.
  • Two-factor authentication: perhaps a necessary evil? But who on earth is going to want to add a computer to our account if they are not being supported by us or have access to that account? Each time we add a new computer to our account, we must verify it through a link sent to our email, which we don't always have access to. It's an annoying and timely second step that should not be required.
Team Viewer is great for remote supporting an office or clients. Don't count on it for supporting mobile devices though.
Read Tom Cheever's full review
Mike Narumiya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is used to support client workstations and home computers. We support a variety of non technical and less savvy users. This allows for easy remote access, but allows for peace of mind of each computer owner that their PC is both secure (thanks to the option of ad-hoc password access) as well as continual support to be able to make things right. TeamViewer is priced well and easy to use. It is also used as a VPN alternative for some users/systems.
  • Easy to use by both support staff and customers.
  • Has a variety of strong options, including password protection that has useful features.
  • The TeamViewer website could be easier to use.
  • Pricing could be better.
Needed something I could demo very easily to see if I like it. In addition, need something relatively easy to deploy to very non savvy customers that had options to always allow access, or to have challenged access. Also needed an option that is lightweight and not a resource hog. This has worked very well for us on these fronts. Perfect for small business or if interacting with large numbers of less than technical staff or clients.
Read Mike Narumiya's full review
ONeal Taylor | TrustRadius Reviewer
December 03, 2019

TeamViewer Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
Teamviewer is used by the IT Support team to help troubleshoot users remotely. It is used for the entire organization and helps when users are having issues and cannot fix it themselves.
  • Remote control access.
  • Ease of use.
  • A widely popular software.
  • Better support for Mac.
  • Better support for iPhone.
This software is great as it allows the Support team to help troubleshoot issues remotely. Not good for conference calls or screen sharing in meetings.
Read ONeal Taylor's full review
João Mauricio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
TeamViewer software is used in our company Grupo Boticário intensively by the user support team. All so-called technicians involving any type of remote access is the TeamViewer tool that is used. It is very practical and easy to use by everyone. The user only needs to have the tool installed, and access is guaranteed with the ID and password.
  • Time optimization
  • Easy and fast remote access
  • Efficient support
  • Always needs internet
  • If the internet link is too bad, access is slower.
The best scenario for using this tool is in support teams. Through TeamViewer support we can solve software problems on users' computers. We were able to install and uninstall programs, remove files, and other things. It is a lightweight, beautiful and fast tool. It's easy to use for everyone at IT.
Read João Mauricio's full review
Sohaib Ahmed Khattak - PCI QIR | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is being used as a helping tool for software support teams in our organization. We assist customers with connecting into their machines and give them walkthroughs of the processes and record and report issues with video evidence of the happenings. Recordings from TeamViewer play a vital role in recording a case for the Dev team to see the issue and then work it out accordingly.
  • Good Remote Connection
  • Good Recording
  • Connecting at a good frame rate so does not lag mostly
  • Is not a high bandwidth consumer
  • Once a recording is completed, the other attempt of recording a session mostly does not respond
  • More work on resolution and frame rate
  • Multiple number of connections to the same session
I would for sure recommend TeamViewer to a small team of support personnel but a large team would require some more advanced tool with more licenses. Sometimes TeamViewer faces issues opening a session once another user just logged off from a session. Overall, it's a workable product that is widely used but more suited for small teams.
Read Sohaib Ahmed Khattak - PCI QIR's full review
Andrea Wroot | TrustRadius Reviewer
September 20, 2019

Thumbs up for TeamViewer!

Score 9 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is a wonderful solution for providing support via remote desktop and training. It is part of our department for more than 2 years and being used every day. We can connect between devices and perform troubleshooting for our clients and also provide training to our teams in other offices. This goes beyond any doubt that TeamViewer is certainly the best and trustable solution for remote support.
  • Easy accessibility of all the devices - desktop, laptop, tablets or mobile.
  • Fast and uninterrupted file transfers.
  • Easy to deploy in the company.
  • Supports all the major platforms.
  • Remote session lags if the bandwidth is below average.
  • The mobile application has limited features.
If you are a big company and wants to avoid visiting floors to provide tech support then TeamViewer is the solution you need. It is a trustable brand, therefore, if you have to connect with your clients to provide tech support they will not hesitate while granting the permission of their security systems.
Read Andrea Wroot's full review
Alan Gadbois | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is used in Support for folks who have non-network joined machines.
  • Ease of use.
  • Ease of implementation.
  • Admin Rights.
  • Making support's user password resets easier.
It was great for supporting users and viewing what is going on in a computer. It allows for a great amount of control on user systems, and admin support is easy.
Read Alan Gadbois's full review
Rafael Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The TeamViewer tool is used by the company's IT department. More specifically, the remote technical support team. With this software the team makes technical calls remotely without moving to the site. All problems are solved quickly thanks to remote access. The interface is super friendly, clean, beautiful and easy to use.
  • Fast remote access.
  • Secure with encryption.
  • It always depends on the speed of the internet.
  • A little delay rarely.
This software is always recommended for IT support teams. With this tool, the company saves on fuel and travel time for support staff to solve computer problems. Remote access is for installing and uninstalling programs, adjusting operating system settings, blocking applications and services, backup, removing and deleting files and other things.
Read Rafael Silva's full review
Alan Gadbois | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is used in our organization as a method of support between existing employees as well as between us and clients. We use this to help troubleshoot noncorporate computers or client computers when there are technical issues with our website or other tools.
  • Ease of use.
  • Ease of integration.
  • Support management.
  • Support accounts.
TeamViewer is well suited for situations where there is general support needed for any capacity. It is great for website or software troubleshooting. It can admin problems but generally it is good at support.
Read Alan Gadbois's full review
Oscar Avelar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use TeamViewer in all departments. For us, it's an easy way to give access to a personal assistant or a help desk assistant. We use several applications for different vendors and TeamViewer is a tool used for all of them. This tool helps us to collaborate and save time when troubleshooting to get a solution as fast as we can.
  • Easy to use.
  • Everyone knows about it. And It's very easy to get and install.
  • One side license is enough to start using it.
  • The option to save the session with an administrator password helps to improve security and user control.
  • The price of upgrades. It supposed to be a lifetime license but it's not when you realize that the version you get goes obsolete and migration is almost as expensive as getting a new license.
  • It does not have a lockout option to avoid both users (local and remote) to control at the desktop at the same time. Change controls between users would be a good improvement
  • License scheme. A subscription license including upgrades could be better.
We use it a lot when we work with our providers. All of them are familiarized with the tool and it is a fast way to get support. I say this is a good scenario for anyone.
On the other hand, for our internal use, we use other tools like Webex Meetings because TeamViewer does not offer SIP integration. If you need to video conference with a desk control, TeamViewer is not the best option.
Read Oscar Avelar's full review
Dinesh Selvachandra | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
TeamViewer helps is to remotely assist our clients and users who are not tech savvy to configure and also to help with issues faced on the system.
  • Secure remote access.
  • Ability to run and access unattended.
  • PC to PC works very well with nice additional tools.
  • Access can be configured such as file copying.
  • Ability to talk to the person on the other side.
  • Expensive
  • Mobile phone application is not so user friendly.
  • Sometimes connection does not work, and no proper error message given (such as firewall blocked)
When you want to remotely assist users who have trouble with their PC. It provides you with all necessary tools to support.
Read Dinesh Selvachandra's full review
Jerome Pierce | TrustRadius Reviewer
September 27, 2019

TeamViewer Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
My Helpdesk Team uses this product for our AV Events. It allows us to remote control presentations and the main laptop being used at the podium. The product is solid and we have had zero lost connection issues. It's easy to use and seamless.
  • Remote Control for AV Events
  • Reconnects seamlessly if the internet signal is dropped
  • Very Easy and straightforward
  • Has remote file transfer capabilities
  • Would like to see more effort put into security/Encryption features
  • Would like to be able to invite someone to a TeamViewer connection
Perfect for AV events when the main laptop is at the podium and the tech is located in the back of a room or behind the stage.
Read Jerome Pierce's full review
Dave King | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use TeamViewer for remote support for our users. We also use TeamViewer for new employee training. We install software and trouble shoot any issues that arise. We can also transfer software and files to the remote computer as needed.
  • Remote control
  • File transfers
  • Remote training
  • Automatic screen sizing
  • Staying connected through system reboot
  • Copying large files
Remote training is a great use. Remote support and guiding users through issues is very convenient. Addding users to my personal list so I can easily find them to remote control works great as well.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used by the whole organisation - across all the teams. The main usage purpose of this product in my company is for our service desk team to be able to connect to our machines remotely and fix issues for us whilst we can observe on our device's screen what's happening on the screen.
  • Easy to provide the ID to let service desk team member to connect to the employee device
  • An ability to follow what the other person with the access to your device is doing real time
  • Seamless usage on both ends without delays
  • An option to copy-paste the teamViewer ID in an easier way. as far as I know, currently I have to re-type it
  • Prettier graphics
If your company prefers for the service desk to connect remotely to employee's device in order to fix issues / perform some software updates etc. this product is for you.

I don't think this product is the best solution for a simple need of screen sharing. More useful if you'd like to let the other user take over the control of your screen / device.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
TeamViewer is used by our organisation in two main ways. The first way in which TeamViewer is used is by the internal IT department to provide remote support to users across multiple sites. This facilitates screen sharing and rapid solving of problems. The second way in which TeamViewer is used is by individuals who wish to access their desktop computers from a remote location. It solves a major problem that employees still have access to their computers in emergency situations and can handle these situations from afar.
  • Easy to set up and use by an inexperienced user.
  • Encrypted data transmission allowing secure use across open networks.
  • Access control within TeamViewer allows only certain users to access a remote workstation whilst it is logged off, thereby meaning any attempts to hack into the computer via Teamviewer will not be allowed if not a permitted user.
  • The connection from TeamViewer to mobile devices is present, but it is not the most polished integration at present. This may be the fault of the mobile-side application though.
  • Options to record remote sessions are available, but obscure. The option to record can be set automatically though.
  • Settings with regards to when TeamViewer is available for a connection, and in what mode it is running (Unattended or Logged-in) are not clear to a new user.
Well Suited:
  • Remote software support for users who are based in different geographical locations.
  • Access to remote hardware units that do not have peripherals (Screen, keyboard, mouse, etc) attached.
  • Small file transfers between two sessions.
  • Hosting meetings with screen sharing.
Not Well Suited:
  • Facilitating large file transfers,
  • As a replacement for proper video conferencing software,
  • Handling multiple connections simultaneously, or managing multiple support sessions.
Read this authenticated review
Rahul Dhangar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Teamviewer is so far the most preferred software in my org for everyday remote support requests for installing software and other troubleshooting tasks as and when they arise. It is well built with an enterprise-grade UI and minimalistic learning curve to start off using it. The value it brings to our organization is tremendous and its easy portability between different systems is a great plus.
  • Easy to access from any type of device, be it tablet, mobile or PC
  • Its multiplatform interoperability is just awesome
  • Ease of use is simply adorable
  • Commercial user license is on a higher side which restricts small company users to utilize its services
  • Some good efforts to be made in order to make it more stable on the premises having lower bandwidth internet connection
Teamviewer is best suited for any team who can afford their commercial licensing costs and have a good enough bandwidth to support its connection for a seamless work experience. It could be a bit pocket heavy for small team sizes where budget is stringent and if budget is a problem, then one should look at other cheaper options
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Stephen Wittmaak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
At my previous position, we used TeamViewer two-fold. One for IT troubleshooting network/PC issues remotely and secondly, to update the presentation slideshows on multiple monitors across two campuses, one in Florida, one in Massachusetts.
  • Login is seamless to any installed base via the app.
  • Multiple user access streamlines workflow.
  • Remote access to multiple desktops at work.
  • When a system has a pending Windows update, TeamViewer has connectivity issues.
  • Set the number of users able to be logged on at once. Someone needs to log out for someone to log in at certain points.
  • File uploading remotely to an active desktop has connectivity issues.
For small networks with a dedicated IT team TeamViewer is great, or, as we used it, if you use thumb drive style mini-computers on monitors, you can change the content on the screen from anywhere.
Read Stephen Wittmaak's full review
Lujan Aromando | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Software for remote control, desktop, and file transferring and sharing between computers. Provides remote support and collaborative online. You can connect to different remote computers and laptops. Is a remote access solution that helps improve your business. Easy to use, very good features. Can also use the web conferences option in a remote mode.
  • Remote support
  • File sharing
  • Collaborative online
  • Slow internet connections do not help their productivity
  • Remote Support
  • Sharing files
Excellent remote desktop access solutions. Incredible fast and secure global network. Through innovative technology, it can do remote administration of unattended services. Perfect for network sharing and perfect for file sharing.
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Cameron Rainey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use TeamViewer to remote into our PCs when we’re aren't in the office. It allows us to be able to work from anywhere on the plant. It’s really easy to use and we really enjoy it.
  • Remote management.
  • File transfers.
  • File uploads.
  • The overall price.
  • You have to install a agent.
  • Can be slow at times.
It works well if you need to remote into your work PC while working from home.
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Adriano Rosa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Currently, TeamViewer is being used by some departments of the organization, like Information Technology, ITAS-Information Technology Applications and Services. It is used to provide remote support to clients, and to our employees too. With Team Viewer each support assistant can quickly access any machine in the organization's intranet. Team Viewer is really useful to our service desk, for helping any employee with tech support or even in-depth technical support.
  • It is easy to use, it allows control of any computer from any part of the world.
  • The communication between you and the computer being controlled is really fast, it has just a little delay.
  • It allows you to transfer files.
  • Really affordable.
  • Whenever you have a low bandwidth internet connection, you will have more delay, and can be kind of slow.
  • You won't be able to control a computer with a different version from yours.
  • Maybe they could add the function of viewing two remote computers at same time.
TeamViewer is well suited when any employee or client have any problem with any software or support. The support technicians do not need to go personally to repair something in your computer, he just takes remote control of it and solves your problem. The scenario where TeamViewer is less appropriate is when the internet connection is slow, you will have some lag.
Read Adriano Rosa's full review
Frank McCann | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used by our technicians to support their clients on site. It addresses the problem of being in more than one place at once. We are also able to support clients out of our geographical reach. We would like to implement it more to support our residential clients.
  • Ease of Use
  • Reliability
  • Effectiveness
  • Cost
  • Application could be thinner
Well suited to assist users on-site that have some technical knowledge.

Not appropriate for some of our residential clients that may be tech illiterate.

Well suited to help customers that are outside our geographical area, my technicians also can help more than one client at once while never leaving the office or their home in case out of hours calls come in.
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Darren Megginson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Teamviewer is used by our department to facilitate our school application with our students and professor. It is a great remote access desktop that allows us to troubleshoot and solve problems remotely in a faster and a convenient way. Also, it helps us to improve our communication between our IT department and the other department in a safe and effective way.
  • Easy to use software.
  • Simple installation and fast to use.
  • Doesn't consume a lot of data.
  • Very safe and secured.
  • Mobile application needs to be enhanced.
  • During network fluctuation or internet breaks, we have to restart the software and start again.
Great to install software products to our faculty members and students remotely without making them come to our department. Great tool for troubleshooting and issues and for remote access.
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Gregory Pecqueur | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We actively use TeamViewer for supporting our users. It is also used as remote access on our own computers when traveling. We use it from our Linux PCs to help our users and subscribers using Windows, Linux, and Mac without any problem. It saves us most of the necessary travel that would be required without it. We are able to solve most technical support problems and satisfy our customers remotely.
  • It is multiplatform and supports all desktop and mobile platforms.
  • You can easily transfer files with a simple drag and drop.
  • Provides a quick connection.
  • Allows a secure connection.
  • Sometimes the screen gets blocked.
  • In some cases, it requires a user present at the other end.
I systematically recommend it to my clients, without obliging them. This solution helps customers in real-time and speeds up training on our applications. It also allows a faster return of ergonomic and logical problems.
Read Gregory Pecqueur's full review
Roger Mialkowski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We actively use TeamViewer for supporting our users (5000+ user base) remotely without having to know what their IP address is. So even if they are outside of the company networks, we can still get to them without issue. It is very handy and the users can demonstrate the issue they are experiencing which will allow us to attempt to resolve it.
  • It keeps track of remote hosts well, letting me know once they are online after a reboot for example.
  • The security is customizable so you can lock it down pretty well.
  • The speed of the remote display is very good and is also customizable if you are connecting to a slower link.
  • Would be good if logs were kept in a centralized location so it can be determined quickly who remoted into what computer.
  • A native Linux application would be good to have as right now you need to run it through Wine.
  • Wish it would support a little older Android mobile device versions.
If you have to support Windows, MacOS, and even Linux, then TeamViewer is a great one-stop shop. Your computer list window can show all of the different OS hosts under a single list so you don't have to use different programs to remotely support the different OSs. TeamViewer is a great use case for remote workers that need remote support.
Read Roger Mialkowski's full review

Feature Scorecard Summary

Screen sharing (157)
File transfer (149)
Instant message (139)
Secure remote access with Smart Card authentication (60)
Access to sleeping/powered-off computers (96)
Over-the-Internet remote session (152)
Initiate remote control from mobile (127)
Remote management of servers & workstations (128)
Remote Active Directory® management (70)
Centralized management dashboard (93)
Session record (96)
Annotations (79)
Monitoring and Alerts (87)
Multi-platform remote control (122)

About TeamViewer

TeamViewer aims to empower users to connect anything, anywhere, anytime. The company says its solution offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind. The vendor says TeamViewer has been activated on more than 1.7 billion devices and serves at least 40 million concurrent connections at any time. Founded in 2005, the company employs more than 700 people in offices across Germany, the United States, Japan and Australia.

TeamViewer Integrations

TeamViewer Competitors

RescueAssist, Dameware Remote Support, BeyondTrust Remote Support (formerly Bomgar)

TeamViewer Technical Details

Operating Systems: Unspecified
Mobile Application:No