- Teamview has a very intuitive and friendly user interface. This makes it time saving since no need to go through any form of training.
- Teamview also transmits both sound and image signals and I can therefore listen to sound notifications from a PC I am connected to.
- It is also provided for free and this means my organization saves on finances instead of purchasing other software.
- Updates are also made frequently to cover the latest aspects as well and this helps in resolving previous version issues.
- The bandwidth consumption is quite hefty. This is an area they can improve for better customer experience
- If guest login is not set, then TeamView requires a user present on the other end to accept a connection request.
- The software itself is a powerful support and control tool, extremely easy to install, configure and use, so with a minimum induction, practically any user with internet service and the respective access permits, can connect from their house with the office server.
- Not only allowed access to people who were in remote locations with the server of the central office, but also constituted an additional way to offer technical assistance to these people, in case they require it, being constituted together with the use of the whataspp tool is fundamental to the daily life of some of our workers who normally do field work.
- - A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
- Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.
- Concurrent user licenses (called Channels). This was probably the most important factor for us. No wasted cost for Named User licences who rarely used the product. Only need to budget for how many licenses may be needed at the same time. We may have 20 supervisors that need to use TeamViewer, but never more than 3 would ever need it at the same time, so 3 licenses is all they need instead of 20.
- When we purchased, there was the option for "permanent" licenses, so we paid more up front, but don't have to pay an ongoing fee. This would require another large cost to upgrade to a new version, but our use case has not required the new features, so our costs have been low. This was a large deciding factor when we purchased.
- Fast remote control of user computers. Has been less laggy than other remote control options we have used. I know there are many options and updates over the years, but TeamViewer was better back when we got it, and it has not let us down yet.
- The ability to have remote access to the Login screen, so we can still gain access after a computer reboots and has not been logged into yet.
- Number One: No ability to have blended audio conference with VoIP and Phone on the same bridge. This is/was the only thing holding us back from dropping our other meeting service/software and moving all meetings onto TeamViewer.
- I don't think they have a "permanent" license option anymore. I understand a subscription model is good for most companies, but some get way more value out of a permanent option, depending on their use case. Even if we could keep our few permanent licenses of an old version, and subscribe to more licenses of the new version, but the way it is now, we have to upgrade/lose the old licenses to get any of the new ones, or have to get the new licenses on a separate company/contract.
- The versions are not compatible with each other. If a user accidentally updates their version (which they are constantly prompted to do), then when Support tries to connect, it says the versions don't match, and we have to talk the user through removing the new version, end task the process, and use the correct version.
It is not well suited for meetings with external parties who likely need the option of VoIP/Phone, and may not be able to use the option that others on the call have chosen.
Review: "TeamViewer is a brilliant solution for enterprise or personal remote desktop management when native services (e.g. Microsoft RDP) aren't an option"
- TeamViewer performs surprisingly fast, particularly on enterprise-grade internet connections, especially when compared to other options (e.g. Chrome Remote Desktop which I also love).
- TeamViewer is very secure, although you do have to set it up to be that way.
- TeamViewer is very easy for even less tech-savvy people to use. Open it up and click on the remote machine.
- The default settings aren't particularly secure or easy for people to remember.
- It can be a bit tricky to walk remote users through downloading and installing it the first time.
- Like many other remote access programs, it doesn't always update the display of some programs since it's essentially mimicking a monitor and not every program will update its interface unless a real display is viewing it (e.g. Handbrake).
- Being able to reboot and still connect back to the host machine is a life saver. There might be times when your PC locks up or an update causes the system to reboot. In those scenarios you want something that will reconnect and get you back in.
- It is super reliable. I counted heavily on it to not crash or close itself when needed and it never let me down. Nothing worse than think you can remote into your PC and finding out your remote tool wasnt running. Never had this issues with TeamViewer.
- Speed was also really good. Working from Hotels etc means I am not always on blazing fast internet so I needed something that would work well even on low bandwidth. This performed admirably.
- The mobile version is a little difficult to navigate. I understand part of that is because you are using it on a smaller screen and controlling a different OS but it can still do better in that scenario.
I wouldnt use it for transferring or sharing large file sizes. I dont think the tool is designed for that.
- TeamViewer performs surprisingly fast, particularly on enterprise-grade internet connections, especially when compared to other options
- TeamViewer is very secure, although you do have to set it up to be that way
- Remote access to stationary workstations
- Flexibility. You can control your remote client from virtually any device, be it a desktop, laptop, server or even iOS/Android mobile devices. And the communication is established via secure UDP connection, with the option of configuring a dedicated VPN tunnel if required.
- Scheduling meetings with video and phone support
- Ability to view two remote computers at once
- TeamViewer can monitor the software of some type installed within its program to detect when commercial use is suspected, as it requires the license to be purchased for the commercial use.
- It can not share the huge files and it lags from time to time.
- Remote assistance installing new software.
- Remote troubleshooting for system issues.
- Remote access to stationary workstations.
- I would like to have an option for sessions to terminate after designated idle periods.
- Better performance when working with fine detail programs such as photoshop.
- Better navigation in the Android App.
It was easy to setup and use. We are able to support laptops, desktops, and phones with a click of a button. Super fast and steady connection.
- Quick Support to desktop.
- Scheduling meetings with video and phone support.
- Sharing a desktop for meeting.
- Maybe forcing the two-factor mode.
- More information in regards to privacy issues and notifying the end user.
- Maybe some videos for the end users.
meeting module. Where he was able to invite others to his meeting. He was very happy with the setup and his meeting went well. The
app worked well and no performance issues. On an operational level it’s pretty
Review: "TeamViewer is a multi platform tool that can be used anywhere if you have internet connection."
- Very easy way to use a software, you can either install it or just run it as executable.
- It works with a good speed, you don't need a high speed internet connection to use it.
- It is secure, you can have a complex password, so nobody will get into your computer without your knowledge.
- They need to improve the transfer of files between machines.
- They should allow more time of use in the free version.
- When there is a new version, it does not let you connect if you are in lower versions, this is annoying
- TeamViewer is the app which allows you to remotely connect to multiple workstations which are not located in the same place.
- It is the computer software package for online meetings and the file transfer between the computers. You have to enter your partner’s ID & password into TeamViewer and the connection is established immediately.
- TeamViewer can monitor the software of some type installed within its program to detect when the commercial use is suspected as it requires the license to be purchased for the commercial use. It can not share the huge files and it lags Time To Time.
- Two systems are needed at least to use TeamViewer that should have the TeamViewer installed on them. The other system should be active and available for us to access it and if the system goes into sleep mode we will not be able to access it.
TeamViewer Review: "A remote relationship for attention and solution of events or certain problems."
- Helps solve issues I encounter while working remotely
- I would like to see a wider menu of options to avoid the loss of options; right now it is visual only.
- Can't think of others. I like how the actions and management facilitate me.
- Makes cross-domain or cross-network remote desktop exceptionally simple.
- Ability to manage cross-platform. Windows, Mac, Linux, etc.
- TeamViewer has never felt as lightweight and snappy as a pure RDP connection.
- Remote connection to any fixed or mobile device.
- Very fluid remote access, also allows you to configure the quality of it to take advantage of your connection and improve the experience
- Sometimes the updates make the versions obsolete in the client, preventing us from connecting.
- We would like to see a more native version in Linux
- Invitation for one-time-only sessions.
- You can just share credentials for one session to the other user, and you don't have to worry that they will connect to your computer without your approval in the future.
- Set up unattended access
- Great solution for permanent connection to the end PC.
- Meetings, phone and video calls
- Team Viewer does not work through the proxy servers, which is a great minus for anyone that wants to be cautious about their presence on the open network.
- It works without needing someone to be there to connect you to the PC.
- It works across platforms. I use it on a MacBook and a Windows PC and it works between both absolutely flawlessly.
- It is very high quality and I can't remember the last time I had a problem with it.
- It also launches automatically so even if one of my computers get restarted, I can still count on it being active to get me access.
- It can be a little difficult to use if I am working off a slow internet connection (doesn't work so well with Starbucks Wifi).
However if your office IT strictly controls the traffic you may have problems getting this to run properly. I had to get my IT team to set it up specially.
- Access and control computers remotely
- File sharing
- Perhaps another feature that would be beneficial would be to allow FTP file transfer.
- Provide volume licensing for small businesses.
- Some of the provisioning connection servers are outside US. This makes it difficult to connect to networks that have strict firewall rules.
Review: "TeamViewer makes support calls a breeze, feels like you're sharing a room with the vendor."
- Establishes a secure encrypted connection between two parties.
- Works on a limited speed connection very well.
- It is easy to setup and configure.
- It is easy to obtain, download and install and get up and running quickly.
- This may already exist but a place to save multiple session information would be handy.
- Continuing to pay attention to security and the issues that it brings.
- Offer additional levels of payed subscription.
- Data transmission is fast, the end user experience is satisfactory.
- We do not experience slowness to visualize the screen of the remote computer to which we are accessing, therefore the work is done efficiently.
- It has an intuitive interface easy to use. There is no configuration necessary.
- If you are going to install for the first time in windows, you simply need to click to advance to the next installation screens. If it is to use it, the interface shows in large letters the most used options so it is not necessary to navigate through multiple complicated options and nested sub menu.
- Incompatibility of versions
- When you need to access from a computer to another that is remote, if they do not have the same version of teamviewer installed, simply do not let it use, this creates inconvenience because you have to download the latest version at the moment so that the connection can be established. If the place where you are does not have a fast internet connection it can be a process that takes several minutes.
- Unattended operation. You can set up TeamViewer in a server, be it Windows or Linux, to be accessed and/or controlled remotely from a TV client from around the globe, provided there's a direct connection between both.
- Flexibility. You can control your remote client from virtually any device, be it a desktop, laptop, server or even iOS/Android mobile devices. And the communication is establlished via secure UDP connection, with the option of configuring a dedicated VPN tunnel if required.
- Versatility. TeamViewer is not only remote control; you can create and record demos, give interactive training, hold video conferences and many other collaborative features beyond the basic remote access & control.
- Direct Access. TeamViewer provides remote access & control, but it doesn't provide a means to directly access remote device's parameters such as registry, current resource usage (CPU, RAM, Disk, Network), current available services and log management; you still need to access the remote device and access them from there. It does include File transfer though.
- Version parity. On some versions (currently v13), you require forcing update your remote partner device's TeamViewer agent before beginning any engagement, which can derivate in time loss if you're in a hurry for service delivery.
- Recording flexibility. As mentioned before, the video interactions can be recorded for future references, but the recording is made in TeamViewer's proprietary format (.TVS), which requires another TeamViewer client playback.
TeamViewer setup is easy & one can easily make a connection to it, whenever I need to exchange files or view a program on my laptop. I can even use the phone app to control my laptop. It provides access to my files from anywhere without having to move them from one laptop to another.
Also connecting the remote system is painless with no need to tinker with any security or network settings. With the TeamViewer software installed, we only need to provide the relevant ID and password to connect. Remote Desktop and Web Conferencing was a major challenge with our teams being distributed at 4 locations but when Team viewer came in our scenario, these challenges were resolved effectively.
It is also being used by infra team to establish remote connections and web chats with development team desktops whenever the team faces any technical challenges.
- It allows you to do effective demonstrations & presentations specifically when the team is distributed. We use team viewer to record our meetings & even use the remote screen like a whiteboard when there is need to explain some diagram or architecture.
- Excellent tool for screen sharing as there is no lag observed during screen sharing
- It allows you to copy files back and forth & even allows you to copy text or graphics to the clipboard on one machine and paste it on the other m/c.
- TeamViewer is quite secure & safe as your sessions are always encrypted & it had 2-factor authentication system. Every time you make a connection with other equipment, the systems generate a password for this session which makes it secure than other tools available.
- You can make a video call through this, the quality is really superb. Also Supports chat (text and voice over IP).
- Remote sessions can be recorded to a video file so you can easily review it later.
- Files can also be transferred through TeamViewer directly from online storage services like Google Drive, OneDrive, and Box
- The interface of Team Viewer is good, compact, organizes all its characteristics and factors very well and organizes the remote connection and conferences very well.
- It allows multiple users to connect to a remote computer at once which is very useful when any infra associate is not able to resolve the issue & he can request another associate to connect to resolve the issue.
- The commercial price is expensive, taking into account the number of licenses you should acquire
- Teamviewer updates are very constant, sometimes up to twice or thrice a year, which makes it expensive, because it forces you to buy a license
- The browser version of TeamViewer is difficult to use. It's quite possible to connect to another computer through a browser with TeamViewer, but it's just not as effortless as the desktop version.
- Drag-and-drop functionality between viewer and desktop is not available with TeamViewer which is available with other tools i.e. GoToMyPC
- The support desk is not up to the mark, I feel even they lack the knowledge of the product.
A situation where TeamViewer is well suited
1) Remote Desktop and Web Conferencing was a major challenge with our teams being distributed at 4 locations but when Team viewer came in our scenario, these challenges are resolved effectively using TeamViewer.
2) It allows you to do effective demonstrations & presentations specifically when the team is distributed as it allows you to record our meetings & even use the remote screen like a whiteboard when there is need to explain some diagram or architecture.
3) TeamViewer is quite secure and safe as your sessions are always encrypted and it had 2-factor authentication system.
4) I have used other tools for remote desktop connections like VNC, GoToMyPC but Team viewer cannot be beaten for speed, quality, and reliability.
5) Files, images, text, folders, and screenshots can be transferred to and from two computers using either the file transfer tool in TeamViewer or the regular clipboard function
6) Remote printing is allowed.
A situation where TeamViewer is less appropriate
1) File sharing is not easy through this, specifically in terms of speed, I feel improvement opportunity is there in terms of file sharing
- Remote access
- Unattended access
- Snapshot of machine health
- Proactive monitoring of a machine
- The constant updates that I have to do to keep versioning of remote client and support client.
- Sometimes the remote TeamViewer Client doesn't start when Windows starts.
- TeamViewer has been used by some bad actors to scam people. I think TeamViewer could be a bit better at mitigating this.
- Easy to deploy and initially configure
- Dependable service up-time
- Is recognized widely and is trusted
- Management and addition of endpoints is not intuitive
- Does not easily interface with most ITIL compliant ticketing systems
- User experience (from the viewpoint of the technician) is poor
TeamViewer Scorecard Summary
Feature Scorecard Summary
TeamViewer Technical Details