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Manhattan Active Customer Engagement vs. TIBCO Tibbr

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    TIBCO Tibbr

    Score9 out of 10
    N/AEnterprise collaboration platform.N/A
    Pricing
    Manhattan Active Customer EngagementTIBCO Tibbr
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementTIBCO Tibbr
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementTIBCO Tibbr
    Project Management
    Comparison of Project Management features of Manhattan Active Customer Engagement and TIBCO Tibbr
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    TIBCO Tibbr
    6.5
    1 Ratings
    17% below category average
    Mobile Access00 Ratings5.01 Ratings
    Search00 Ratings8.01 Ratings
    Communication
    Comparison of Communication features of Manhattan Active Customer Engagement and TIBCO Tibbr
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    TIBCO Tibbr
    9.6
    1 Ratings
    18% above category average
    Chat00 Ratings10.01 Ratings
    Notifications00 Ratings10.01 Ratings
    Discussions00 Ratings10.01 Ratings
    Surveys00 Ratings9.01 Ratings
    Internal knowledgebase00 Ratings9.01 Ratings
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    Manhattan Active Customer EngagementTIBCO Tibbr
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    User Ratings
    Manhattan Active Customer EngagementTIBCO Tibbr
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementTIBCO Tibbr
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Cloud Software Group
    I think it is well-suited for populations who value social media and being connected in this manner at work. If the population does not value this type of open interaction, it will be underutilized. Many of our baby-boomer generation staff have a hard time seeing the relevancy of a site such as this.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cloud Software Group
    • I think it helps people crowd source an organization for information and resources that may not be easily found.
    • The subjects feature is a great place to develop communities of practice where links, files and communication can be shared.
    • As long as the search engine is optimized / working effectively, it can be a powerful way to access sites and resources across the organization.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Cloud Software Group
    • The profile finder is glitchy and rarely comes up with solid results.
    • The site sometimes has glitches, such as subject pages not loading and complete content not appearing on the screen until you refresh or give it an abnormal amount of time to load.
    • The "USAID Search" option should appear first for the search results. It is not intuitive that it is the last search option to select. Often users don't even clearly recognize that they need to select types of search results.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Cloud Software Group
    No answers on this topic
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    Cloud Software Group
    • I feel that it has connected colleagues who would have never met in our global organization.
    • I has created a division in the organization between the users and those who oppose its existence.
    • It has been a great place for communication-oriented departments to get their messages out, advertise events, etc.
    Incentivized
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    ScreenShots