Manhattan Active Customer Engagement vs. Universal Connectivity
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
Universal Connectivity | Score9.1 out of 10 | Mid-Size Companies (51-1,000 employees) | Universal Connectivity helps clients simplify communications systems for more than two decades. The vendor states they believe flexible, scalable cloud-based telecommunications enable businesses to better connect with the clients they serve. Their products, customized solutions and customer service aim to deliver clear and fast network connections. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| Manhattan Active Customer Engagement | Universal Connectivity | |
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| Small Businesses | Simplify360 Score7.8 out of 10 | Broadvoice | GoContact Score9.1 out of 10 |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | Webex Calling Score8.8 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | Webex Calling Score8.8 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
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| Likelihood to Recommend | 8.0 | 9.1 |
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