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Manhattan Active Customer Engagement vs. UpToDate

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    UpToDate

    Score8.6 out of 10
    N/AUpToDate from Wolters Kluwer supports clinician decisioning with instant access to drug information, patient data, diagnosis support, and shareable data for patient information.N/A
    Pricing
    Manhattan Active Customer EngagementUpToDate
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementUpToDate
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementUpToDate
    Billing and Claims Management
    Comparison of Billing and Claims Management features of Manhattan Active Customer Engagement and UpToDate
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    UpToDate
    5.0
    1 Ratings
    40% below category average
    Real-time eligibility verification00 Ratings5.01 Ratings
    Claims management00 Ratings6.01 Ratings
    Coding00 Ratings5.01 Ratings
    Patient billing00 Ratings4.01 Ratings
    Financial Reporting00 Ratings5.01 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of Manhattan Active Customer Engagement and UpToDate
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    UpToDate
    4.0
    1 Ratings
    63% below category average
    Calendar interface00 Ratings4.01 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of Manhattan Active Customer Engagement and UpToDate
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    UpToDate
    2.3
    1 Ratings
    113% below category average
    HIPAA compliance00 Ratings3.01 Ratings
    Role-based permission levels00 Ratings1.01 Ratings
    Data backups and redundancy00 Ratings3.01 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of Manhattan Active Customer Engagement and UpToDate
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    UpToDate
    4.7
    1 Ratings
    46% below category average
    Task tracking00 Ratings4.01 Ratings
    Specialty-specific workflows00 Ratings3.01 Ratings
    Multi-office / multi-physician capabilities00 Ratings7.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementUpToDate
    Small Businesses
    Simplify360
    Score7.8 out of 10
    athenaClinicals
    Score10 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    CareLogic EHR
    Score10 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Epic
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementUpToDate
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementUpToDate
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Wolters Kluwer
    • On patient rounds (working with the medical team and providing them updates on various therapies
    • Answering drug information questions (MDs questions that may need further review and response)
    • Updating lecture material (ensuring upToDate data)
    • Patient education utility (ensuring appropriate and up to date patient information)
    • Not useful for a comprehensive clinical review e.g. writing a paper, but it is not designed for that function
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Wolters Kluwer
    • List relevant information on various diseases and conditions.
    • Summarize pertinent information.
    • Easy navigation across information and subjects.
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Wolters Kluwer
    • The app is sometimes a bit hard to use
    Incentivized
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    Wolters Kluwer
    UpToDate provides evidence-based, currently relevant medical information in an easy and clear method. The software has directly helped me stay up to date in medical treatments and new information on etiology of diseases. This information has directly and positively improved my care and treatments for various musculoskeletal conditions and diseases.
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Wolters Kluwer
    UpToDate offers a much more comprehensive tool when compared with Epocrates. Although both provide good drug references UpToDate goes far beyond the Epocrates tool in terms of clinical disease diagnostic data.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Wolters Kluwer
    • Improves patient care.
    • Improves provider treatment plans.
    • Updates clinical standards and treatment options.
    Incentivized
    Read full review
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