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Manhattan Active Customer Engagement vs. User Interviews

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    User Interviews

    Score8.1 out of 10
    N/AUser Interviews offers a research platform to provide users a source of truth for participant management. The solution can be used to automate recruiting, scheduling, and contacting research participants. Users can choose to automatically distribute incentives in a selected amount, and participants can redeem their reward in the form of dozens of digital gift cards.

    $3,000

    per year

    Pricing
    Manhattan Active Customer EngagementUser Interviews
    Editions & Modules
    No answers on this topic
    Recruit - Pay as you Go
    $45 (B2C) or $90 (B2B)
    per session
    Recruit - Starter
    $2100 (B2C) or $4200 (B2B)
    per year
    Research Hub - Essential
    $3000
    per year
    Recruit - Essential
    $3900 (B2C) or $7800 (B2B)
    per year
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementUser Interviews
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementUser Interviews
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Qualtrics
    Score7.8 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Qualtrics
    Score7.8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Qualtrics
    Score7.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementUser Interviews
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementUser Interviews
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    User Interviews
    Good: - When one needs to recruit participants for User research fast. It’s particularly fast when someone doesn’t need niche sample - bad: - n/a (it’s difficult for me to say when I’m using it for 3 years with multiple clients and I’m a researcher. User interview does what I need)
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    User Interviews
    No answers on this topic
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    User Interviews
    No answers on this topic
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    User Interviews
    User Testing: - UI has the great feature of double screening that you can really select your participants based on the research requirements and they are not approved automatically.
    Therefore not every question in the screener needs to be filtering.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    User Interviews
    No answers on this topic
    ScreenShots