Manhattan Active Customer Engagement vs. UseResponse

Manhattan Active Customer Engagement

4 Reviews and Ratings

UseResponse

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Manhattan Active Customer Engagement	Score8 out of 10	N/A	A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.	N/A
UseResponse	Score5 out of 10	Mid-Size Companies (51-1,000 employees)	UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system.	$39 per 2 agents/month

Pricing

Manhattan Active Customer Engagement

UseResponse

No answers on this topic

Self-Hosted: $3200
includes one of the platforms, 5 support agents, announcements.
Basic: from $39
per 2 agents/month

Pricing Offerings
Manhattan Active Customer Engagement	UseResponse
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Best Alternatives
	Manhattan Active Customer Engagement	UseResponse
Small Businesses	Simplify360 Score7.8 out of 10	Help Scout Score9.3 out of 10
Medium-sized Companies	Customer.io Score9.1 out of 10	LiveAgent Score8.8 out of 10
Enterprises	SAP Service Cloud Score8.5 out of 10	Front Score9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Manhattan Active Customer Engagement	UseResponse
Likelihood to Recommend	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	Manhattan Active Customer Engagement	UseResponse
Likelihood to Recommend	Manhattan Associates The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function. Incentivized Verified User Read full review	UseResponse No answers on this topic
Pros	Manhattan Associates Permanently Adaptive. Seamlessly Integrated. Greater Visibility. Incentivized Verified User Read full review	UseResponse No answers on this topic
Cons	Manhattan Associates User Interface. Data Security. API's Incentivized Verified User Read full review	UseResponse No answers on this topic
Alternatives Considered	Manhattan Associates Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers. Incentivized Verified User Read full review	UseResponse No answers on this topic
Return on Investment	Manhattan Associates Implementation of the whole supply chain and fulfilment. Better Data Management. Effective use of configurations. Incentivized Verified User Read full review	UseResponse No answers on this topic
ScreenShots		UseResponse Screenshots