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What is UseResponse?

UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate...
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On Premise
includes one of the platforms, 5 support agents, announcements.


from $39

per 2 agents/month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is UseResponse?

UseResponse is a feature rich all-in-one customer support suite that can be installed on a server or used as SaaS. Some features Include: HelpDesk with Ticketing, Feedback Community, Self-Service (Knowledge Base) and Live Chat.

The vendor’s value proposition is that UseResponse has a comprehensive and easy to use interface and the setup and configuration process is fast and simple. Free training and consultations are provided by the vendor as well as well as help with setting up the system if needed.

UseResponse Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Q and A
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration

UseResponse Screenshots

Screenshot of Help CenterScreenshot of Knowledge Base (Self Service)Screenshot of Live ChatScreenshot of Agents InterfaceScreenshot of Idea PageScreenshot of DashboardScreenshot of Kanban RoadmapScreenshot of Manage Ticket

UseResponse Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

UseResponse Customer Size Distribution

Small Businesses (1-50 employees)7%
Mid-Size Companies (51-500 employees)72%
Enterprises (more than 500 employees)21%
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