UseResponse Reviews

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          About UseResponse

          UseResponse is a feature rich all-in-one customer support suite that can be installed on a server or used as SaaS. Some features Include: HelpDesk with Ticketing, Feedback Community, Self-Service (Knowledge Base) and Live Chat.

          The vendor’s value proposition is that UseResponse has a comprehensive and easy to use interface and the setup and configuration process is fast and simple. Free training and consultations are provided by the vendor as well as well as help with setting up the system if needed.

          Categories:  Help Desk

          UseResponse Features

          Incident and problem management Features
          Has featureOrganize and prioritize service tickets
          Does not have featureExpert directory
          Has featureSubscription-based notifications
          Has featureITSM collaboration and documentation
          Has featureTicket creation and submission
          Has featureTicket response
          Has featureAutomated responses
          Has featureAttachments/Screencasts
          Has featureSLA management
          Self Help Community Features
          Has featureForums
          Has featureExternal knowledge base
          Has featureInternal knowledge base
          Has featureQ and A
          Has featureSurveys/polls
          Multi-Channel Help Features
          Has featureCustomer portal
          Has featureLive help chat
          Does not have featurePhone support
          Does not have featureIVR
          Does not have featureCall scripting
          Has featureSocial integration
          Has featureEmail support
          Has featureHelp Desk CRM integration

          UseResponse Screenshots

          UseResponse Integrations

          UseResponse Competitors

          Pricing

          Has featureFree Trial Available?Yes
          Does not have featureFree or Freemium Version Available?No
          Has featurePremium Consulting/Integration Services Available?Yes
          Entry-level set up fee?No
          On-premise EditionPricing DetailsTerms
          Self-Hosted$3,200includes one of the platforms, 5 support agents, announcements.
          SaaS EditionPricing DetailsTerms
          Basicfrom $39per 2 agents/month

          UseResponse Customer Size Distribution

          Consumers
          0%
          Small Businesses (1-50 employees)
          7%
          Mid-Size Companies (51-500 employees)
          72%
          Enterprises (> 500 employees)
          21%

          UseResponse Support Options

           Free VersionPaid Version
          Phone
          Live Chat
          Email
          Forum/Community
          FAQ/Knowledgebase
          Social Media
          Video Tutorials / Webinar
          Online Demo

          UseResponse Technical Details

          Deployment Types:On-premise, SaaS
          Operating Systems: Windows, Linux, Mac
          Mobile Application:No