UseResponse
UseResponse
UseResponse
Starting at $39 per 2 agents/month
View PricingOverview
What is UseResponse?
UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate...
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Get StartedPricing
View all pricingSelf-Hosted
$3200
On Premise
includes one of the platforms, 5 support agents, announcements.
Basic
from $39
Cloud
per 2 agents/month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.useresponse.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is UseResponse?
UseResponse is a feature rich all-in-one customer support suite that can be installed on a server or used as SaaS. Some features Include: HelpDesk with Ticketing, Feedback Community, Self-Service (Knowledge Base) and Live Chat.
The vendor’s value proposition is that UseResponse has a comprehensive and easy to use interface and the setup and configuration process is fast and simple. Free training and consultations are provided by the vendor as well as well as help with setting up the system if needed.
UseResponse Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
UseResponse Screenshots
UseResponse Integrations
UseResponse Competitors
UseResponse Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
UseResponse Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 7% |
| Mid-Size Companies (51-500 employees) | 72% |
| Enterprises (more than 500 employees) | 21% |
