TrustRadius: an HG Insights company

Manhattan Active Customer Engagement vs. Vendr

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Vendr

    Score7 out of 10
    N/AVendr, headquartered in Boston, presents users of its services with expert buyers who work as an extension of finance teams to identify material cost savings for all of a company’s net-new software purchases and renewals.

    $36,000

    per year

    Pricing
    Manhattan Active Customer EngagementVendr
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementVendr
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementVendr
    Small Businesses
    Simplify360
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementVendr
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementVendr
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Vertice
    My experience with Vendr has overall been quite good; they are invested in making sure their companies get the best possible discount and I appreciate both the money and time save they provide for me. Be aware that, while they will support any software spend over $5K, there are certain products (like Notion and Slack) that, unless you are a much bigger company, they will not be able to secure you savings on. There are also the occasional company that will not work with Vendr, though this is the exception, not the rule.
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Vertice
    • They are very good at managing the contracting process.
    • They are vigorous defenders of our company interests
    • They work well with keeping internal stakeholders advised of negotiations and action items.
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Vertice
    • I would love to have more access to the data insights they're using in terms of pricing benchmarks.
    • As we utilize a different software to manage workflow spend approval, it would be ideal if Vendr could expand their systems in that way.
    • Notes on contract preferences seem to be very manually maintained, which can result in occasional oversights.
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Vertice
    Vendr is very closely aligned feature wise with Tropic. The main separation between the two is that Tropic provides more workflow tools and pricing insights while Vendr has come in at a lower price point as compared to Vendr.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Vertice
    • They have generally been a time saver from a Procurement point of view
    • I have learned a great deal about negotiating tactics and leverage from them.
    • They save us contract money!
    Incentivized
    Read full review
    ScreenShots

    Vendr Screenshots

    Screenshot of Vendr