Great service and tool for negotiation support and keeping track of contracts
Use Cases and Deployment Scope
My organization was not good at negotiating contracts and being on top of opt-outs. We often ended up with terms that were not favorable or auto-renewing a contract we didn't need. We use to address these issues. In particular, we use them to help negotiate our large valued contracts where there is an opportunity to bring costs down, avoid costly year of year increases, and or gain favorable payment terms. In addition to that, their platform allows us to keep track of all of our contracts - effectively a repository of info including who owns it, what period it covers, how much it costs, renewal dates and opt-out timing. The platform even sends reminders to us to ensure we opt out of contracts in time. It's been quite beneficial to our org.
Pros
- Negotiation - they have a lot of data points to ensure we are getting the best price or terms on our new contracts or renewals. They will handle the negotiation for you directly or take help from the sidelines.
- Opt-out reminders to ensure that we give sufficient notice to SaaS providers that we don't intend to auto-renew (whether for the purposes of adding in negotiation or because we want to drop the provider).
- They are really good with customer service and support. Always reachable and helpful.
Cons
- Their platform could be improved a bit to do a better job of shadow IT tracking (licenses being used or expenses).
- Lowering prices for folks who may only want their platform without negotiation services.
Return on Investment
- They returned savings for us that was greater than the cost of their service.
- The company has better hygiene in terms of being on top of our contracts - from negotiating terms that finance cares about to ensuring we don't let a contract auto-renew.
Other Software Used
FloQast, Airbase, QuickBooks Online
