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Manhattan Active Customer Engagement vs. Vivun

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Vivun

    Score5 out of 10
    N/AHero, by Vivun is an AI-powered presales workflow tool designed to improve forecast accuracy by leveraging the technical conscience of every deal, and find revenue by reviving dormant opportunities. Vivun’s web app, mobile apps, and browser extensions are designed to help team members focus on what matters and better prioritize opportunities, while automating the capture of information critical to opportunity success.N/A
    Pricing
    Manhattan Active Customer EngagementVivun
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementVivun
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Contact vendor for pricing information.
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementVivun
    Small Businesses
    Simplify360
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementVivun
    Likelihood to Recommend
    8.0
    (1 ratings)
    6.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementVivun
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Vivun, Inc
    There are some major gaps in feature functionality that I would expect for a tool that is supposed to integrate well with SFDC. For instance, notes do not format in SFDC the way they do in Hero, by Vivun. Also, sales notes do not carry over from SFDC to Hero, by Vivun, so I still find myself logging into SFDC to view important info.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Vivun, Inc
    • Build out checklists for opps
    • record product enhancement request
    • tie "activities" to opps
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Vivun, Inc
    • integrate seamlessly with SFDC
    • tie notes to a specific activity
    • user interface and navigation
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Vivun, Inc
    No answers on this topic
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Vivun, Inc
    • Ability to report on sales engineering time spent on an opportunity
    • enter product enhancement requests based on customer feedback, which saves time by not having to log into Jira
    • selecting activities from our calendars and tie to opps is a big time saver
    Incentivized
    Read full review
    ScreenShots

    Vivun Screenshots

    Screenshot of Hero by Vivun