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Manhattan Active Customer Engagement vs. Voices

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Voices

    Score7 out of 10
    N/AVoices.com is a voice marketplace that allows businesses to find, hire, and pay voice actors. The company matches voice actors with people interested in buying their services, without having to go through a traditional talent agent. It is founded by David Ciccarelli and Stephanie Ciccarelli.N/A
    Pricing
    Manhattan Active Customer EngagementVoices
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementVoices
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Rates are in US Dollars and include a worldwide unlimited usage "full buy-out" license. Rates are for finished dry voice only. Any post-production required may be additional. Note that Voices.com is an online marketplace. As such, each talent reserves the right to charge their own fees.
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementVoices
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    Simplify360
    Score7.8 out of 10
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
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    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementVoices
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementVoices
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Voices.com
    For major "national" work often their financial compensation is in line. But for other generally smaller jobs I'm not sure it's a fair dollar amount. I'm not sure this is due to the client involved or a policy of Voices.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Voices.com
    • Service...They return and respond to emails and phone calls efficiently.
    • All my bookings are ensured payment via their escrow system.
    • They post many jobs for me each day.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Voices.com
    • I'm not sure I'm given every fair chance at being booked for the various jobs for which I audition.
    • The amount given for payment for each job is mysterious. Often the same job from other sites is considerably higher there. I wonder if I'm being offered the amount I should be in a fair market.
    • Quite often the amount offered for long form jobs is way below industry standards.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Voices.com
    I use both Voices and Voice 123. Initially i got more bookings with Voice. Now, I'm liking Voice 123 better. It's more transparent and offers much higher payments for voice acting work.
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    Voices.com
    • Initially, the income and opportunity for increased income seemed great. Lately the paid jobs I've received has fallen way off. This is happening as I'm getting a lot better as a voice actor. It doesn't make sense. It's like Voices is somehow keeping me from getting gigs through their service.
    • Often over the years I've been upsold to change to their more expensive plans. I've tried them with NO discernible improvement with opportunities for me.
    • I'm going to have to get better ROI in the near future or I won't be continuing my subscription.
    Incentivized
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    ScreenShots

    Voices Screenshots

    Screenshot of the Voices online marketplace for voice talentScreenshot of voice talent profiles pageScreenshot of Job postings, where Voices VoiceMatch algorithm invites matching talent to reply.Screenshot of A comparison of sample voice recordings with feedback ratings and reviews, as well as prices of talent who are interestedScreenshot of Mobile apps to search for voice talent, view profiles, and post jobs