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Manhattan Active Customer Engagement vs. Walnut

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Walnut

    Score10 out of 10
    N/AWalnut, headquartered in New York, offers a sales demo software platform, designed to enable users to create sales and product demos more easily, and to offer personalized, consistent, and successful demos every time.N/A
    Pricing
    Manhattan Active Customer EngagementWalnut
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementWalnut
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    Manhattan Active Customer EngagementWalnut
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    User Ratings
    Manhattan Active Customer EngagementWalnut
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementWalnut
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Walnut, Inc
    Great for SaaS companies looking to demo their products. We use it on sales calls and send it afterward. It can also be used before booking demos to show to potential customers, or by customer success to create a self-guided tour of a product. The customization options are great, as is the ease of creating demos.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Walnut, Inc
    • Relatively easy to create demos
    • Analytics
    • Sharing
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Walnut, Inc
    • Some of the UX around the demo creation is still a bit janky. For example, your work does not save automatically - you need to be constantly saving it or all your work will be lost.
    • The organization of all of the demos is improving, but things still get lost.
    • Ideally it would be easier to replace certain attributes in bulk.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Walnut, Inc
    Previously we created clickable demos in InDesign and XD. While clickable, they were nowhere near as realistic as Walnut, they lacked analytics, couldn't be customized, and they needed a designer to keep them updated. With Walnut, we can also add or remove features in a demo depending on what the customers' needs are.
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
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    Walnut, Inc
    • Previously, our demos were often out of date. This led to less satisfied customers buying things that weren't quite what we had. Customers now have a better idea of what to expect.
    Incentivized
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