Manhattan Active Customer Engagement vs. Webex Engage

Manhattan Active Customer Engagement

4 Reviews and Ratings

Webex Engage

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Manhattan Active Customer Engagement	Score8 out of 10	N/A	A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.	N/A
Webex Engage	Score10 out of 10	N/A	From SMS, chat to messaging apps, Webex Engage (including the former IMIchat) equips agents with one interface to increase productivity and deliver the support customers expect. It supports both proactive agent and customer-initiated contact, so agents can have live conversations with customers over SMS, Live Chat, Apple Messages for Business, WhatsApp, Facebook Messenger, Twitter, and email.	N/A

Pricing

Manhattan Active Customer Engagement

Webex Engage

No answers on this topic

No answers on this topic

Pricing Offerings
Manhattan Active Customer Engagement	Webex Engage
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	Manhattan Active Customer Engagement	Webex Engage
Small Businesses	Simplify360 Score7.8 out of 10	Simplify360 Score7.8 out of 10
Medium-sized Companies	Customer.io Score9.1 out of 10	Customer.io Score9.1 out of 10
Enterprises	SAP Service Cloud Score8.5 out of 10	SAP Service Cloud Score8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Manhattan Active Customer Engagement	Webex Engage
Likelihood to Recommend	8.0 (1 ratings)	- (0 ratings)

User Testimonials
	Manhattan Active Customer Engagement	Webex Engage
Likelihood to Recommend	Manhattan Associates The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function. Incentivized Verified User Read full review	Cisco No answers on this topic
Pros	Manhattan Associates Permanently Adaptive. Seamlessly Integrated. Greater Visibility. Incentivized Verified User Read full review	Cisco No answers on this topic
Cons	Manhattan Associates User Interface. Data Security. API's Incentivized Verified User Read full review	Cisco No answers on this topic
Alternatives Considered	Manhattan Associates Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers. Incentivized Verified User Read full review	Cisco No answers on this topic
Return on Investment	Manhattan Associates Implementation of the whole supply chain and fulfilment. Better Data Management. Effective use of configurations. Incentivized Verified User Read full review	Cisco No answers on this topic
ScreenShots