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Manhattan Active Customer Engagement vs. Website Toolbox

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Website Toolbox

    Score7.3 out of 10
    N/AWebsite Toolbox is described by the vendor as the easiest way to create a community forum in the cloud. No coding, software, or servers required. They further state that their platform is fully customizable, has single sign on, can be embedded into a website with robust security controls, and supports monetization via fees or ads. The vendor invites users to find out more with their features tour.N/A
    Pricing
    Manhattan Active Customer EngagementWebsite Toolbox
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementWebsite Toolbox
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementWebsite Toolbox
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Higher Logic Thrive
    Score8.9 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Higher Logic Vanilla
    Score5.5 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Verint Community
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementWebsite Toolbox
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.3
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementWebsite Toolbox
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Website Toolbox
    Website Toolbox is a huge improvement over self-hosted forums. It attempts to host forums that failed over the effort required to keep these free of spam.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Website Toolbox
    • Fights spam.
    • Prevent fake accounts.
    • Keep forums clean by requiring post approval.
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Website Toolbox
    • Customization of JavaScript/CSS.
    • Billing notifications.
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    Website Toolbox
    Support is rarely needed. When needed, they are friendly and fast to understand and address the problem.
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Website Toolbox
    No answers on this topic
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Website Toolbox
    • It has improved our self-service customer support.
    Read full review
    ScreenShots

    Website Toolbox Screenshots

    Screenshot of Angela themeScreenshot of Minimal themeScreenshot of Playtime themeScreenshot of Classic themeScreenshot of Embedded classic theme