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Manhattan Active Customer Engagement vs. West Collaboration (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    West Collaboration (discontinued)

    Score8.7 out of 10
    N/ALaunched in October 2020, Hoot Meetings from Intrado was a client-free service used to host and join video meetings. Since rebranding to West Technology Group, the company is discontinuing its collaboration technologies. Hoot Meetings is no longer available.N/A
    Pricing
    Manhattan Active Customer EngagementWest Collaboration (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementWest Collaboration (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementWest Collaboration (discontinued)
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Manhattan Active Customer Engagement and West Collaboration (discontinued)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    West Collaboration (discontinued)
    8.5
    2 Ratings
    7% above category average
    High quality audio00 Ratings9.02 Ratings
    High quality video00 Ratings9.02 Ratings
    Low bandwidth requirements00 Ratings7.62 Ratings
    Mobile support00 Ratings8.42 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Manhattan Active Customer Engagement and West Collaboration (discontinued)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    West Collaboration (discontinued)
    8.3
    2 Ratings
    4% above category average
    Desktop sharing00 Ratings8.02 Ratings
    Whiteboards00 Ratings8.62 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Manhattan Active Customer Engagement and West Collaboration (discontinued)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    West Collaboration (discontinued)
    8.4
    2 Ratings
    3% above category average
    Calendar integration00 Ratings8.02 Ratings
    Meeting initiation00 Ratings8.62 Ratings
    Integrates with social media00 Ratings9.02 Ratings
    Record meetings / events00 Ratings8.62 Ratings
    Slideshows00 Ratings8.02 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Manhattan Active Customer Engagement and West Collaboration (discontinued)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    West Collaboration (discontinued)
    8.3
    2 Ratings
    3% above category average
    Live chat00 Ratings8.42 Ratings
    Audience polling00 Ratings8.42 Ratings
    Q&A00 Ratings8.02 Ratings
    Online Events Security
    Comparison of Online Events Security features of Manhattan Active Customer Engagement and West Collaboration (discontinued)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    West Collaboration (discontinued)
    8.7
    2 Ratings
    7% above category average
    User authentication00 Ratings9.02 Ratings
    Participant roles & permissions00 Ratings8.42 Ratings
    Confidential attendee list00 Ratings8.62 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementWest Collaboration (discontinued)
    Small Businesses
    Simplify360
    Score7.8 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementWest Collaboration (discontinued)
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.4
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementWest Collaboration (discontinued)
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Discontinued Products
    It is a great choice if someone wants to add a large number of participants and have a large team. I have been using it and haven’t found it ruining the quality of video because of participants. Furthermore, My team found it easy to join the link . Something that bothers me is that it doesn’t work well with a weak internet connection and this is troublesome for us.
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Discontinued Products
    • Its integration with [Microsoft] Outlook is very helpful for us.
    • It provides the best quality of video and audio.
    • Its pricing is so fair and justified.
    • Its mobile application works quite smoothly.
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Discontinued Products
    • It requires a profoundly strong internet connection or else it stops working.
    • It is buggy.
    • There should be an update on it.
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Discontinued Products
    I was not satisfied with the quality of video Zoom used to provide us. Furthermore, my team didn’t find the Zoom link easy to join and above all creating link for the meeting was very hard and tricky in Zoom which is easy in Hoot and Hoot works well even with a large number of participants, and my teammates find it easy.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Discontinued Products
    • My team and I can better coordinate.
    • I am able to bring my team on one page and can communicate freely.
    • I can add my whole team and the quality of the video remains the same.
    Incentivized
    Read full review
    ScreenShots