QGIS works very well however I find it a little harder to use and find the tools/settings I need in QGIS. It has a lot of the same functionality as MapInfo however QGIS doesn't really offer a dedicated customer support form or service which makes it harder to learn the product.
I find ArcGIS more comprehensive but with a more confusing interface; however this may be because I learned MapInfo first. Surfer and Global Mapper do more specific things better; but MapInfo is a good overall product for sophisticated GIS.
MapInfo Pro is great for creating and editing spatial data and creating both simple and complex maps. I find it easy to locate tools now that the software has transitioned to a ribbon based toolbar. I also love that you can expand on functionality in MapInfo by adding third party tools as well.
The tool is reliable for geographic and spatial analysis .It provide strong capability in data visualisation and regional planning. User interface is not very intuitive and needs improvement . Performance wise slow for handling large data . Overall it is highly usable for experienced professionals but on serious note end users experience needs improvement.
MapInfo Pro customer support has always been quick and very helpful with any issues I have had with the software. They usually get back to you about your enquiry within 24 hours and they also tend to follow up to make sure your issue was resolved. I find it refreshing to be able to contact their experts quickly and easily.
I find ArcGIS more comprehensive but with a more confusing interface; however this may be because I learned MapInfo first. Surfer and Global Mapper do more specific things better; but MapInfo is a good overall product for sophisticated GIS
