Mercans vs. Safeguard Global

The onboarding was not very straightforward and we had to go back and forth many times even though it was just one standard work contract. The payroll management overall was OK despite a few billing issues. Closing the contract did not go well, with conflicting emails from different departments who could not answer basic questions such as providing a statement of account and detail the closing dues minus the deposit (they forgot to tell us about some dues for the 13th month which is a basic requirement in Germany).

Incentivized

• payroll
• employer of reference
• employment contract management

Incentivized

• patchy and slow customer service
• disjointed offboarding and onboarding processes
• poor customer experience overall

Incentivized

Clunky portal, can't even see the contracts and no useful dashboard.

Incentivized

I've had several queries when using Safeguard, every time response times were slow and at times they have been incorrect. The comms are disjointed, it feels level 1 support are not equipped to deal with basic questions and there's not really an escalation path fit for purpose. The answers come out either tone-deaf or administrative.

Incentivized

It was the cheapest at the time and to be honest we were not impressed with other players except Remote and Papa but they were way more expensive.

Incentivized

• Allowed us to hire a German employee but at a fairly high cost
• Lack of customer centricity and a really heavy handed approach to customer service.
• Really poor client communications.
• Some basic processes were not performed adequately.

Incentivized