MetricStream Case and Incident Management vs. Verint Case Management Professional [Citizen Engagement]
MetricStream Case and Incident Management vs. Verint Case Management Professional [Citizen Engagement]
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 MetricStream Case and Incident Management | N/A | MetricStream Case and Incident Management built on the MetricStream Platform, enables users to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify… | N/A | |
 Verint Case Management Professional [Citizen Engagement] | N/A | Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The… | N/A |
| MetricStream Case and Incident Management | Verint Case Management Professional [Citizen Engagement] | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| MetricStream Case and Incident Management | Verint Case Management Professional [Citizen Engagement] | |
|---|---|---|
| Small Businesses |  Bonterra Apricot Score 9.2 out of 10 | Bonterra Apricot Score 9.2 out of 10 |
| Medium-sized Companies |  TIBCO® BPM Enterprise Score 7.0 out of 10 | TIBCO® BPM Enterprise Score 7.0 out of 10 |
| Enterprises |  Infor Human Resources Score 7.1 out of 10 | Infor Human Resources Score 7.1 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| MetricStream Case and Incident Management | Verint Case Management Professional [Citizen Engagement] | |
|---|---|---|
| Likelihood to Recommend | - (0 ratings) | 9.1 (1 ratings) |
| Likelihood to Renew | - (0 ratings) | 9.1 (1 ratings) |
| Support Rating | - (0 ratings) | 9.1 (1 ratings) |
| MetricStream Case and Incident Management | Verint Case Management Professional [Citizen Engagement] | |
|---|---|---|
| Likelihood to Recommend |  MetricStream No answers on this topic | Verint
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| Likelihood to Renew | MetricStream No answers on this topic | Verint
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| Support Rating | MetricStream No answers on this topic | Verint
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| Alternatives Considered | MetricStream No answers on this topic | Verint
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| Return on Investment | MetricStream No answers on this topic | Verint
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| ScreenShots | Verint Case Management Professional [Citizen Engagement] Screenshots    |