Microsoft Defender for Cloud Apps is well suited when working with other Microsoft Applications. For example, if you are working with Microsoft Office 365 it works very well when implementing CASB features. It works when implementing monitoring or blocks on Sanctioned applications however customizing the message to users is not that great.
In the current lot of hundreds of SIEM solutions out there in the market, ArcSight ESM is fairly less expensive with strong fundamentals in place. The log ingestion, correlation are very well performing and totally worth ROI. However, the tool has lost its way when it comes to staying abreast with current feature curve of SIEM technology and the evolution has not been done by MicroFocus. Search times are high and there is no major plug-in that has been introduced as part of the product life cycle.
The integration to Microsoft Entra ID is seamless, which allows Conditional Access to redirect the session to Microsoft Defender for Cloud App for it to take actions (Block or Monitor).
Tracker users' activity is very good when troubleshooting or running an investigate.
Detecting risky users through tight integration with Microsoft Entra ID is a very good feature.
Detecting mass downloads and blocking the download of files from non-manage company devices is a very good feature as well.
Integration with smart logger and ESM to create rules and easy management of the same.
Easy integration with all end point security management tool(IPS/IDS, Firewall, Anti-Virus) and their consolidated output at a single place to effectively rectifying true and false positives.
It takes some time to scan and apply the policies when there is some sensitive information.
After it applies the policies, it works, but there is a delay.
It doesn't provide any way to scan Microsoft Teams when an external exchange of images is happening. You can always do the filtering on the documents during the chat, but if there is an image, then some kind of OCR capability is required to detect it. At present, there is no way [Microsoft Cloud App Security] can go and detect those kinds of images and alert us
The interface is pretty simple and easy to use; however, you will need to do a lot of investigative research on your own to get comfortable with it. Originally, many of the Microsoft security tools had their own seperate consoles. Overtime, they have blended into one interface which is the ideal state. In some cases it is clear Microsoft had to pick which console a certain feature or setting was going to reside in and this leads to some confusion. For example, DLP is managed through Defender for Cloud Apps but you will also need to jump into Purview. For things like reverse proxy on your M365 tenant, you will need to go into Azure and setup conditional access rules. Not a big problem and I can understand why the settings are located where they are but for someone just starting out with Defender for Cloud Apps, it will take some time to figure out.
Overall, it is a good investment in order for an organization to stay compliant and stay secure from all the wild things happening. It is definitely a cost effective tool with some good features including correlation, log storage, reporting and dashboards. If a customer is looking for advanced set of features, then I would highly not recommend this.
I have not utilized actual support but the Sales and Product teams have been super helpful in moving our implementation forward and showing us the best practices.
I personally haven't reached the support team, however, the engineers never complained about the Arcsight support team. We had some issues with the tool in the past but every time we reached the support, all issues were resolved in a timely manner.
More flexible and more features with easy integration with cloud services like Microsoft Azure and other cloud services. Overall both gives similar features but we prefer Microsoft cloud app security due to its high threat detection rate. mostly we have been able to stop the threat in very very less time.
Multiple platforms are already supported by Arcsight. Support is good. Scripts can be used to get data from multiple threat intel sources & the same can be used in correlation rules to detect any suspicious activity. Reporting features are good & you can check any backdated information within new clicks.
Cloud App Security saves us thousands of dollars finding and rectifying apps security issues
Identity Security Posture helps the organization identity stay in shape, saving thousands of dollars on security consultations
The cost of suffering a breach cannot be quantified, CAS helps minimize the chances of the attackers succeeding, with excellent historical logging for most operations
Logger helps us to decrease incident response times.
It also decreased our project times with the man/day calculations. Before this solution, it may take up to 10 men/days to do something. After this, it becomes nearly half of the time.
