Microsoft Dynamics 365 Field Service (FieldOne)

Microsoft Dynamics 365 Field Service (FieldOne)

Microsoft Dynamics 365 Field Service (FieldOne)

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365 Field Service (FieldOne)	Score 10.0 out of 10	N/A	Microsoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching optimization, automated routing, and built-in customer relationship management (CRM).	$20 per month per user

Pricing

Microsoft Dynamics 365 Field Service (FieldOne)

Editions & Modules

Subsequent qualifying1 Dynamics 365 app: $20
per month per user
First Dynamics 365 app: $95
per month per user

Offerings

Pricing Offerings
Microsoft Dynamics 365 Field Service (FieldOne)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

User must be licensed for Dynamics 365 Field Service to qualify for reduced pricing.

More Pricing Information

Community Pulse
	Microsoft Dynamics 365 Field Service (FieldOne)
Top Pros	Pro Microsoft dynamics Pro Microsoft dynamics 365 Pro Mobile app
Top Cons	Minus Customer engagement Minus Mobile support Minus New field

Best Alternatives
	Microsoft Dynamics 365 Field Service (FieldOne)
Small Businesses	Kickserv Score 9.3 out of 10
Medium-sized Companies	Jotform Score 8.7 out of 10
Enterprises	ServiceNow Customer Service Management Score 7.9 out of 10
All Alternatives	View all alternatives

User Ratings
	Microsoft Dynamics 365 Field Service (FieldOne)
Likelihood to Recommend	10.0 (1 ratings)

User Testimonials
	Microsoft Dynamics 365 Field Service (FieldOne)
Likelihood to Recommend	Microsoft Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering. Incentivized Verified User Anonymous Read full review
Pros	Microsoft Optimized Resource Scheduling - both manual and automatic. Field Service (Dynamics 365) mobile app for the field service agents Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products Incentivized Verified User Anonymous Read full review
Cons	Microsoft Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also. Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for]. Incentivized Verified User Anonymous Read full review
Return on Investment	Microsoft ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service. Incentivized Verified User Anonymous Read full review
ScreenShots