Microsoft Dynamics RMS (Discontinued) vs. RetailEdge

Like I said before, it's great to use when you have to manage multiple warehouses, multiple stores or multiple websites, or all of the above and you need to keep an up to date inventory for all locations. Once learned it will make anyone's job much easier to do each day.

Incentivized

Many of our competitors were franchised base or a "factory store" meaning they HAD to use a specific software. This could be nice, but also very intrusive, in that they saw everything you were doing and could dictate what/when/how you ordered merchandise. So this is good for the independent retailer who does not need or have access to something created at a large corporate level.

Incentivized

• Once you set it up correctly, it just works
• Can be customized
• Tons of options

Incentivized

• The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.
• Gift card issuing and redeeming was very easy and simple to track
• Individual user id's meant we could track sales for contests and customer service issues as well

Incentivized

• Steep learning curve
• Not as advanced as new systems on the market
• Can be buggy with websites

Incentivized

• Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.
• Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both

Incentivized

It's been so long since we actually chose this program, I am not sure of the competitors out now. I started using it a couple years ago, but our company has used it for maybe 10 years now? We plan on reviewing other systems next year, so I will know more then.

Incentivized

Only system for POS I ever used. I looked at others, but couldn't stomach the idea of migrating all that info to another system.

Incentivized

• It has saved us time by not having to do anything manually
• It has kept our inventory updated so customers are not upset
• It's always worked, so not a lot of dev/support money required

Incentivized

• I could not have done daily business without it
• It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful
• Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.

Incentivized