Microsoft Dynamics RMS (Discontinued) vs. Verifone Point

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics RMS (Discontinued)
Score 6.0 out of 10
N/A
Microsoft Dynamics RMS was a retail point of sale and RMS. Support for the product ended in 2016.N/A
Verifone Point
Score 9.0 out of 10
N/A
Verifone Point is a point-of-sale software solution with features such as payment simplicity and flexible service.N/A
Pricing
Microsoft Dynamics RMS (Discontinued)Verifone Point
Editions & Modules
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Offerings
Pricing Offerings
Microsoft Dynamics RMS (Discontinued)Verifone Point
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Microsoft Dynamics RMS (Discontinued)Verifone Point
Top Pros
Top Cons
Best Alternatives
Microsoft Dynamics RMS (Discontinued)Verifone Point
Small Businesses

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Square POS
Square POS
Score 9.1 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 9.1 out of 10
Epicor Eagle
Epicor Eagle
Score 9.1 out of 10
Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft Dynamics RMS (Discontinued)Verifone Point
Likelihood to Recommend
8.0
(1 ratings)
5.0
(1 ratings)
User Testimonials
Microsoft Dynamics RMS (Discontinued)Verifone Point
Likelihood to Recommend
Microsoft
Like I said before, it's great to use when you have to manage multiple warehouses, multiple stores or multiple websites, or all of the above and you need to keep an up to date inventory for all locations. Once learned it will make anyone's job much easier to do each day.
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Verifone
VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.
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Pros
Microsoft
  • Once you set it up correctly, it just works
  • Can be customized
  • Tons of options
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Verifone
  • Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware.
  • Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available.
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Cons
Microsoft
  • Steep learning curve
  • Not as advanced as new systems on the market
  • Can be buggy with websites
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Verifone
  • Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features.
  • Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning.
  • Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person.
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Alternatives Considered
Microsoft
It's been so long since we actually chose this program, I am not sure of the competitors out now. I started using it a couple years ago, but our company has used it for maybe 10 years now? We plan on reviewing other systems next year, so I will know more then.
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Verifone
We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.
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Return on Investment
Microsoft
  • It has saved us time by not having to do anything manually
  • It has kept our inventory updated so customers are not upset
  • It's always worked, so not a lot of dev/support money required
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Verifone
  • No in house staffing: Since VeriFone Point handles our Verifone hardware support, we do not need to pay our own staff for advanced device management.
  • No in house support tools: We don't need to pay for costly support tools since VeriFone Point handles them on a case by case basis.
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